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AutoNation Buick GMC Henderson


330 N Gibson Rd, Henderson, NV 89014 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (13) No (2)
Service Rating
Recommend:
Yes (16) No (4)
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Dealership Service Review

1 out of 5 starsservice Rating
Not very happy
Written by Butch123 on 12/22/2022

Made appointment to have recall work completed...overhead airbags in my GMC. Work apparently completed but must have called in a service person from the oil change bay to complete as my truck was returned to me with greasy fingerprints and smudges all over the otherwise perfect top interior. Had to schedule and return to GMC to have cleaned which was done to my satisfaction. Then, after a few days my wife also rode with me and discovered the passenger seatbelt does not work as normal. After looking at it I discovered it is missing at least one part...there may be more which is impacting proper operation. I am currently busy with holiday activities but after the holidays I will once again have to take time out of my day to return to GMC to have the issue corrected in a manner which should have been taken care of at the first visit. This is not what I expected from a service visit at GMC.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No

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Sandy Clearwater on 12/28/2022
Dealer Response
Hi, we are deeply disappointed by your experience at Autonation Buick GMC Henderson. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (702) 570-0288 to discuss what we can do to help.
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