AutoNation Buick GMC Henderson
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Dealership Service Review
service Rating
Linda Mogar
Written byon 02/02/2023
I went in for a simple oil change on my 2010 GMC 1500. I was suppose to have a appointment with Denise. One of the other service guys told me she was finishing something up and would be right with me. After the same Service writer came back again and told me the same thing. Finally 25 minutes later another service writer came out and said he would take care of me because Denise was still busy. After two hours I went and looked for my truck and found it in the lot. I finally found someone and they said the service writer was just finishing my paperwork. I will not go back to your facility again.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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Nancy Gorge on 02/05/2023
Dealer Response
Hi Linda, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
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