Customer Reviews of Sapaugh GM Country
Review type:
Shady deal
by CBacher on 03/20/2023it was shady. When I brought my vehicle in I told the tech it was throwing 2 transmission codes and told him the codes. I also stated I wanted an oil change. They took my vehicle out on the highway that is a 70 mile per hour highway and… drove it and said they almost got stranded!!! Why would you drive a vehicle throwing 2 transmission codes out on a highway like that instead of dropping the pan first I don't understand unless you were trying to trash the transmission. I 100% believe it was a stuck sensor and they made sure I had to get a new transmission. They didn't do the oil change, they didn't call back when they said they would. They tried to charge me a torch converter separately when it should of been included in the transmission price. All in all it was shady and when they did drop the pan and sent pictures there wasn't metal chunks. it had some shavings like they all had so there wasn't complete failure.They couldn't honestly respond to question and the tech couldn't be found when I did come pick my car up. all in all, I honestly feel like they knew I needed my car and that I would have to pay to get it back. I will NEVER recommend anyone to go there and I will try my best to get people to avoid you at all costs. This was a disaster and I feel like you have at least 2 people there cheating customers to upsale and I really feel like the whole ordeal was shady.Service like I expected.
by Bobo 5555 on 02/10/2021Diagnosed the problem. Notified me what the problem was. Told me what it would cost to fix. Had it ready to go 30 minutes early. Best job they have done for me.Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
Pay attention
by dschwn83 on 03/10/2017I don't like the unwillingness to help a customer who spends a lot of money in the service department. When in a rental pay attention to your surroundings it could cost you money!!!We apologize for the experience you had with your rental car while getting your vehicle serviced. We take customer satisfaction very seriously at Sapaugh. I would like to discuss your situation further to see how I can help. Please give me a call at your convenience - Joe Clemens General Manager Sapaugh Chevrolet Buick GMC Cadillac, office 636-931-0055 Ext 4122, mobile 636-399-5304, email Jclemens@sapaugh.com
Very satisfied
by LesMan60 on 12/14/2016The staff is very helpful, courteous and they do their best to get your service completed and get you out the door as quickly as possible. Their check in and check out process is impressive and expedient.We appreciate your time to share us this review. We understand that servicing your car takes valuable time out of your day and we never want to waste our customers' time. We are very happy to hear that your service was completed in a timely manner and we look forward to servicing you again. Best regards, Joe Clemens-General Manager, jclem62@aol.com, 636-399-5304
Sapaugh Motors - Great service on recall
by JPMSoccer on 08/30/2016Service was prompt, thorough, and beyond expectations. My combined experiences over the last several years with Sapaugh have been amazing and I would not go anywhere else to purchase vehicles or for required service. Thanks - Joe M.Joe, you have been doing business with Sapaugh Motors for years and your review about us is truly appreciated. We are so pleased you continue to choose our dealership for all of your vehicle needs. We appreciate your business and hope to see you again in the future. All the best, Joe Clemens-General Manager, jclem62@aol.com, 636-399-5304
Great Service
by RJane7360 on 12/05/2015My Service Advisor, Rachael Romaine, was friendly from the moment I opened my car door. Rachael inquired about my problem and then told me what the process would be. When the evaluation was completed Rachael went over what needed to be… done and why with me, informing me of the estimate. After I gave my consent for the work, knowing it was going to take several hours she arranged for a shuttle to transport me to my home and return to pick me up when my car was ready The driver, Bob, was courteous and a safe driver. The young woman who handled the billing and my payment was courteous, efficient and friendly. My experience at Sapaugh was good and I know the work was done expertly.Thank you so much for your review! We really appreciate your business and are so happy that Rachael could provide great service to you and your vehicle. We look forward to serving you again! Joe Clemens-General Manager, jclem62@aol.com, 636-399-5304
Everyone leaves VERY happy
by JCishappy on 10/01/2015My experience was quick, comfortable and professional. Consistent excellence.Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please dont hesitate to contact me or visit us if you need anything else. Joe Clemens-General Manager, jclem62@aol.com, 636-399-5304
Great Service
by italiangirl on 08/24/2015Rachel was extremely courteous and willing to listen to me. My visit was the best one yet!Second Service visit
by italiangirl on 04/07/2015This was a better experience than my first visit for service. I was just a little taken back by being approached to have a procedure done for over $100 that is not covered under my warranty. Have not had the car a year yet with less than… 15,000 miles and I need to improve my gas economy?! I thought that was why I bought this car in the first place. Never had anything like an expense suggested by my second visit to a service department with a new car. Disappointed! If this is a necessity then why is it not covered under warranty?Recall report
by Wibbenmeyer on 04/02/2015I was told the recall notice repair would take 30 minutes when in fact it took one and one/half hours.Def system problems like all silverado
by Pippin55 on 03/19/2015updated 04/02/2015I brought my truck in because the Tcm module went out. The day after I picked it up def system screwed up like all 2011 silverado and I need a new def tank. I have 88000 miles on this vehicle and this was s the fourth time something has… broke. As far as your service you guys have been great. As a chevy dealership you should voice the complaints of your customers to gm. It is ridiculous the problems I have had with this chevy.Amazing Service
by mastiffman11 on 03/11/2015A Completely Satisfied customer! The team at Sapaugh are absolutely the BEST and most AMAZING crew ever! The service department has a new director. Mr. David Walker. Dave understands what a true customer experience is all about. Dave makes… sure that things always run smoothly and always is putting the customer ahead of his own agenda. Another tip of the cap goes to Mr. Daniel Francis. Dan is a true World Class technician who understands todays automobile. Dan is a true professional in every sense. General Motors and the Saint Louis area are trully blessed to have Sapaugh and their fine team of true professionals.Thank you
by KLivingstone on 02/15/2015updated 03/05/2015From the sales professional Chris Birks, to the mechanic Brad Ries who worked on my car - they were AWESOME! The management team is exceptional. Highly appreciate and recommend Sapaugh!fixing our truck
by loriandsteve on 03/04/2015very good experience!!!!! they treated us like royalty!! we will defintly be back and recommend you to our family and friends. thank you very much steve & lori randolphRoutine Maintenance Visit
by t8er on 02/08/2015updated 03/02/2015This was a routine maintenance visit. The reps were very polite and the waiting area is one of the best around.Warranty
by BrianS75 on 02/25/2015I brought my car in for a warranty repair. I hadn't bought my car or serviced it at Sapaugh but Zach took care of me and went out of his way to make sure I was taken care of!Service at Sapaugh
by Chris_Rauch on 02/06/2015updated 02/23/2015Very happy with the service dept. at Sapaugh. Art Speth is a true professional and will continue to be my preferred advisor for future service of my Silverado,Early Bird Oil Change
by aimeejohn07 on 02/05/2015updated 02/23/2015very friendly and polite, service was quick and thorough. Sapaugh will be my go to for any future oil changes and small repairs. I love the rewards program. See you in 3000 milesAwesome Service!
by mastiffman11 on 02/14/2015My entire experience with the service department at Sapaugh was most certainly a most pleasant one! As always, Sapaugh's staff is the BEST anywhere. I would never trust my car to anyone else. Mr. Dan Francis demonstates why he has achieved… the most highly coveted World Class status! Mr. Francis always gives every vehicle the highest quality of care. Mr. Francis is a true professional. I also had the great opportunity in working with Zach Vernon when I arrived. He greated me with enthusiasm and courtesy. Zach kept me informed every step of the way. Thank you Mr. Sapaugh for having such a great team!body shop
by SusanK74 on 01/27/2015updated 02/09/2015My car was hit and was in the body shop. Every single person was amazing and helpful. I feel as if Shane really went out of his way to make this a pleasant experience. Brittany was also quite helpful when Shane was unavailable. I did… not originally purchase my Traverse from Sapaugh (another dealership is closer to my house in Arnold). However, based on this experience, I will ONLY be dealing with Sapaugh for all my auto needs. My son just recently purchased his first car and we did that at Sapaugh and are very glad we have switched. I have so much more wonderful things to say, [contact info removed].5 star services
by MARKRP on 01/31/2015updated 02/09/2015they always accommodate my needs and go out of their way to make sure I am satisfied. Anyone is crazy if they don't go to sapaugh for their vehicle needs.
Here at our Chevrolet dealership in Herculaneum, MO, our customers are our top priority. We're not happy unless you're happy, and we always want to exceed your expectations. Our family-owned and -operated dealership has been proudly serving the local community for more than 30 years, and during our time in business we've learned a thing or two about what our customers like best. When you shop with us, we simplify your experience by offering no-hassle negotiations, guaranteed financing through Sapaugh Credit Union and a 30-day price guarantee with a 3-day/150-mile exchange policy in case you're not fully satisfied. Our courteous and professional team has over 250 years of combined experience in auto sales, and they're always willing to work with you to discuss your unique wants and needs. These perks and our fantastic team have helped us earn the GM Mark of Excellence Award for the last four years.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
- English
- Spanish
Thank you for contacting us. I apologize that your experience with Sapaugh did not warrant a higher rating. I would appreciate the opportunity to learn more about your visit. Please call me directly at 636-399-5304 or email me at JClemens@Sapaugh.Com. Your satisfaction is our highest priority. Thank you again, and I look forward to hearing from you soon. Sincerely Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
by JOSEPH CLEMENS on 03/22/2023