Skip to main content

Sapaugh GM Country


1435 McNutt St, Herculaneum, MO 63048 (map)
Today 8:30 AM - 6:00 PM
Sales Rating
Recommend:
Yes (2) No (0)
Service Rating

Be the first to write a review.

Back to Service Reviews

Dealership Service Review

1 out of 5 starsservice Rating
Shady deal
Written by CBacher on 03/20/2023

it was shady. When I brought my vehicle in I told the tech it was throwing 2 transmission codes and told him the codes. I also stated I wanted an oil change. They took my vehicle out on the highway that is a 70 mile per hour highway and drove it and said they almost got stranded!!! Why would you drive a vehicle throwing 2 transmission codes out on a highway like that instead of dropping the pan first I don't understand unless you were trying to trash the transmission. I 100% believe it was a stuck sensor and they made sure I had to get a new transmission. They didn't do the oil change, they didn't call back when they said they would. They tried to charge me a torch converter separately when it should of been included in the transmission price. All in all it was shady and when they did drop the pan and sent pictures there wasn't metal chunks. it had some shavings like they all had so there wasn't complete failure.They couldn't honestly respond to question and the tech couldn't be found when I did come pick my car up. all in all, I honestly feel like they knew I needed my car and that I would have to pay to get it back. I will NEVER recommend anyone to go there and I will try my best to get people to avoid you at all costs. This was a disaster and I feel like you have at least 2 people there cheating customers to upsale and I really feel like the whole ordeal was shady.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.

Showing 1 comment
Sort by:
JOSEPH CLEMENS on 03/22/2023
Dealer Response
Thank you for contacting us. I apologize that your experience with Sapaugh did not warrant a higher rating. I would appreciate the opportunity to learn more about your visit. Please call me directly at 636-399-5304 or email me at JClemens@Sapaugh.Com. Your satisfaction is our highest priority. Thank you again, and I look forward to hearing from you soon. Sincerely Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
Report