Customer Reviews of Sapaugh GM Country
Review type:
Great service at Sapaugh!
by LTastad on 01/27/2024
Our experience buying our 2024 GMC Terrain was excellent! We come back to Sapaugh time and again because of the honesty and integrity of Rich Konold and Kirk Linderer. Sapaugh is not the closest dealership for us, but it’s always worth the… drive to know we can trust Rich and Kirk to take good care of us. They’re fantastic!
90 reviews
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Installation Time
by JoeCannella on 01/06/2015updated 01/19/2015I was told that the installation of the splash guards would take about an hour, possibly a bit longer. It actually took slightly over 2 hours. Had I known that, I would have dropped off the vehicle and returned for it later in the day.Mr
by bhoaglin on 01/15/2015Service staff did a great job of getting me in when I did not have an appointment for service. Service was quick, and the advisor did an excellent job. Very impressive.Car died every time given gas from complete stop
by Sas06100 on 01/07/2015Had issues with my car dying, service personnel told me to bring my car in that day. Was given a loaner and repairs made within 2 days. Thanks to Marc for helping me.Your are considered a part of the Family at Sapaugh!!!
by josh4498 on 12/28/2014updated 01/07/2015This is our 3rd new vehicle from Sapaugh since 2010. The great people and service, it will not be our last. Michelle did a great job finding the right vehicle for us and explaining features.Sapaugh service
by Tusson on 12/19/2014updated 01/05/2015your shuttle brought me home and picked me up when my vehicle was ready the car was cleaned and looked fantastic. thanks again for a fantastic crew and dealership.Highly Recomend Sapaugh Motors
by L8ebugdee on 12/19/2014updated 01/05/2015Always excellent service. Staff is neatly groomed and premises are always very clean. I have purchased my last three cars and will purchase all cars in the future from Sapaugh Motors.Service A+++. .......getting appt......not so much
by kenfin1 on 12/24/2014Experienced a little difficulty getting the appointment set. However, from the time we arrived until service was completed, the service team earned A+++First Rate Service
by Shults on 12/19/2014I really liked being able to communicate on line prior to my visit. I received a personal call from Jerry prior to our visit. Jerry met us at the door. The facility was clean, all personnel were in casual business attire and Jerry was… friendly and put us at ease. Jerry knew the car we were interested in and was ready to help in any way. I had visited 6 other agencies, so feel I can honestly say that this was one of my best experiences to buy a car.Sapaugh buying experience
by KansasCity on 12/19/2014I was looking for a particular 2014 Lacrosse -- and couldn't find one in the Kansas City area. I found one a Sapaugh -- and called and talked to Kevin Stanfill. We exchanged a couple of emails and Kevin was able to make an offer that was… in line with what I had hoped for. So we drove to Sapaugh (about 250 miles) -- drove the car and made the purchase decision. Kevin was very prepared and made it an easy transaction for us. At the last minute -- just a day before leaving for St. Louis -- another dealership in St. Louis let us know that a car that had initially been our first choice was again available (had been sold?). We weren't sure what we would decide but after looking at both cars and visiting both dealerships -- we chose the Sapaugh car -- Kevin continued to work with us and the Sapaugh car ended up being our choice. The car at Sapaugh (and Price) had a lot to do with the decision -- but the treatment by Kevin also really stood out as compared to the other dealershipExperience at Sapaugh GM Country
by Audrey_P on 12/19/2014It is always a friendly, helpful, welcoming atmosphere at Sapaugh. We have purchased our Cadillac XTS, and have found the experience a very good one from the first time we walked through the door.FANTASTIC SERVICE!
by mastiffman11 on 12/19/2014The service that I received was trully "SERVICE." The attention to detail from Zach Vernon and Dan Francis is nothing short of AMAZING. Zach kept me informed during the entire visit and Dan Francis continues to demonstrate what "WORLD… CLASS" service is all about. Dan recommended some safety issues that were in need of attention and completed the work in a very timely mannor. General Motors and Sapaugh are most fortunate in having Dan, Zach and the rest of the award winning world class service team!Happy Lady
by Affton on 11/20/2014updated 12/11/2014I came in for a state emission test and the recall on my ignition keys. Your people are always great. Asked if I was having any other trouble. Always have been treated with respect. Waited about 1.5 hours, but the place was packed. I… think it helped that I had made an appt online - which I also like very much. I like your "waiting" area too. I sat in the showroom and knitted on Christmas presents while drinking soda and eating popcorn. Can't get much better than that!2013 silverado
by donmicca on 11/14/2014updated 12/08/2014as always, the guys in service go out of there way to do a good job! very thorough and expeditious ! I recommend them to everyone!Purchase of auto
by CindyYoung on 11/14/2014updated 12/08/2014Bart was excellent and explained every button in the auto before we left the lot. Bart even helped setup my Bluetooth for my phones.Purchasing my new 2015 Colorado at Sapaugh's
by Jeaneyl on 11/09/2014updated 11/21/2014Michelle was very personable. She made our experience fun and she was very knowledgeable and helpful. I really appreciated that she phoned me about the checkbook I left in the car.Another friendly and fast service experience.
by A_Shelton on 11/06/2014updated 11/21/2014It was great! So far I have always had great service at your dealership. The work is always excellent and fairly fast, and the people are always friendly, patient, and professional. Thanks!Service
by aaisaa2004_ on 11/19/2014Torque converter as well as 4 new tires required replacing on 2010 chevy silverado I purchased in February. Thank you for your prompt service.Sapaugh GM purchase
by bhoaglin on 11/20/2014From my first vehicle search and inquiry, up through the delivery of my truck, ALL staff that I had contact with was professional, courteous, and delivered exactly what they said they would. My salesperson, Gary Nestor, completed the… delivery with accuracy. Gary explained the features and controls of my GMC Sierra Denali with exactness, and explained all of the features very clearly and concisely. Gary Nestor and Joe Clemens have teamed up to deliver quality that seems to just come natural at Sapaugh GM Country. This is the third vehicle in three months that I have either purchased or selected for purchase for our company, at Sapaugh GM. I will definitely be back for more. COMPLETELY SATISFIED !easy to deal with
by apf51 on 11/05/2014updated 11/14/2014Chip is wonderful to work with, he was very knowledeable and explained everything about my new truck in detail. When we are ready to buy another vehicle we will only come to Sapaugh!First oil change
by italiangirl on 11/10/2014They only surprise I encountered was the two week delay in getting an appointment. I had never experienced that kind of wait time to get an oil change from any other dealership.Car wash after servicing my car
by CarolynYates on 10/30/2014updated 11/10/2014One thing that hasn't happened is that you guys never seem to get a chance to wash my car. The service man always says sorry we just didn't have time. I don't get that cause you always have it all day. This last time you cAlled my husband… at 2pm to tell him it was ready for pickup well we didn't get it til 530. Service man goes sorry didn't have time. I'm getting alittle upset with that line. That's part of the service is it not???? Otherwise everything else is great.
About our dealership
Here at our Chevrolet dealership in Herculaneum, MO, our customers are our top priority. We're not happy unless you're happy, and we always want to exceed your expectations. Our family-owned and -operated dealership has been proudly serving the local community for more than 30 years, and during our time in business we've learned a thing or two about what our customers like best. When you shop with us, we simplify your experience by offering no-hassle negotiations, guaranteed financing through Sapaugh Credit Union and a 30-day price guarantee with a 3-day/150-mile exchange policy in case you're not fully satisfied. Our courteous and professional team has over 250 years of combined experience in auto sales, and they're always willing to work with you to discuss your unique wants and needs. These perks and our fantastic team have helped us earn the GM Mark of Excellence Award for the last four years.
What sets us apart
If you don't have time to bring your vehicle in for service, we can pick it up and drop it off for you.
Our family-owned and -operated dealership in Herculaneum, MO, tailors the experience to each customer to ensure everyone leaves happy!
We're deeply invested in our community, as Sapaugh Super Center is one of the largest employers in Jefferson County
Our employees give back by volunteering, and we support local schools, too.
Our certified service technicians and service consultants attend frequent trainings so they're always up-to-date on everything Chevy, Buick, and GMC.
Amenities
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
Languages Spoken (2)
- English
- Spanish
THANK YOU ! We appreciate your Business and Our staff is committed to providing each of our clients with the best automotive experience! Sincerely Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
by JOSEPH CLEMENS on 01/30/2024