Customer Reviews of Sapaugh GM Country
Review type:
Great service at Sapaugh!
by LTastad on 01/27/2024
Our experience buying our 2024 GMC Terrain was excellent! We come back to Sapaugh time and again because of the honesty and integrity of Rich Konold and Kirk Linderer. Sapaugh is not the closest dealership for us, but it’s always worth the… drive to know we can trust Rich and Kirk to take good care of us. They’re fantastic!
90 reviews
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Great Experience
by SaraRicky on 10/17/2014updated 11/07/2014Our salesman Jeremy drove 4 hours to get the vehicle we wanted... On his day off! Great Experience, love our new Terrain.Best adventure
by Steven1234 on 10/24/2014updated 10/31/2014Went to Sapaugh first on looking for a veh. was never pressured. Didn't even test drive. After 3 other dealerships we called Gary and said we were coming back for a test drive and left with a new veh. What great service and no pressure… sale. Loved it!!Excellent Customer Service
by MrandMrs on 10/15/2014updated 10/24/2014Mark Hunter helped my family buy our new Equinox. He gave us excellent customer service. We are very happy with our new car. While we were in Sapaugh Chevrolet we were very comfortable. Our seven year old son was with us. He was able to… have a snack of popcorn and lemon aide while we waited. We had an excellent experience at Sapaugh. Thank you!great service
by FROKE on 10/02/2014updated 10/22/2014my experience has been un believable can not say enough about the service i have recieved at your dealership THANK YOUbasil b b
by Basilbbaker137 on 09/17/2014updated 09/28/2014its always a great place to get service all the personal are very friendly fast service i like the personal service when they finish its a real service when they walk you to your vehicle thanks againrecall on 2012 camero key
by edf45 on 09/25/2014service is always good at sapaugh, but the recall on my camero for the key was ridicules If I would have known what they were going to do I would not have had it done. I would prefer to have my key the way it was. I am totally disappointed… in the recall.Sapaugh a good place
by Lindsey_lu on 09/23/2014I wasn't originally gonna buy my car there because I have been told the prices aren't that great and they take advantage of people. I did not experience any of that and I would so totally recommend Sapaugh to othersTruck Purchase
by DavidTRE on 09/17/2014Always a pleasant experience - Our saleswoman was the best - not pushy - new her stuff - very friendly - made the whole experience enjoyable - best salesperson I have ever had. Made the whole experience easy - they went out of their way to… accommodate us with our trade in. Very nice and professional - would highly recommend.I like to have the truck serviced!
by MaryAnns67 on 09/18/2014I feel the friendly attitudes of everyone who greets me as I pull into the huge, very clean garage. I like the direct honest answers to my questions, and helpful advice about service.2011 enclave water pump replacement
by applejam on 09/10/2014Had a good experience when I stopped by to tell them about my car over heating on the hi-way on Tuesday September 2nd after being without a car since Sunday afternoon. They said no problem they would sent someone after it. I called to see… how things was going that afternoon they hadn't got a chance to look at it told them I needed a car to drive the lady on the phone said there wasn't any loner cars at that time. After insisting I needed one they got one from enterprise other then that was a great experience keep up the good work!Car repair
by Michael1816 on 09/14/2014I thought my service guy Dave work really hard on get my car fix right even though it took an extra day to fix it, he went out of his way to make sure I didn't half to go out of my way because of the delay.Superior Service
by mastiffman11 on 09/11/2014Art S. is AWESOME when it comes to customer service! Art always greets me with enthusiasm and always is upbeat. Art follows through on each job to make sure the job is completed and on time. Dan F., a technician that has achieved "WORLD… CLASS" status is always superior in everything that he does. His attention to every detail and flawless work puts Dan in a class of his own. General Motors and the Sapaugh family are so very fortunate to have Dan and Art as members of their team. Thank you!Response to Sapaugh Survey.
by LunkChef on 08/29/2014I received a voice-mail mid-morning telling me that there were two questions that needed to be answered. I called back and spoke to the person who picked up saying I have a message for the person at extension XXXX (don't recall). I was told… XXXX was on the phone but would call me right back. Late afternoon I had not heard back so I called again to XXXX. She reported that she had not received my message. The car was on its way back to me, so the work items will have to be done next time.Amazing
by Ccrruuzzee on 08/30/2014Dave and Art in service are so accommodating and always make me feel welcome. Won't go anywhere else besides Sapaugh.QUALITY WORLD CLASS SERVICE
by mastiffman11 on 08/30/2014AWESOME AWESOME AWESOME!!!! Outstanding service as always! The service department always performs at the top of the class. A tip of the cap to Dan F.!!! Thank you for all of the extra care in making sure everything is fixed right the first… time, your attention to detail is so very much appreciated!Service.
by thosastr on 08/21/2014Fast friendly service. All the employees in the service area seem to go out of their way to make the customer feel that they are being taken care of.Amazing sales, finance, and service departments!
by cwarren681 on 08/14/2014You guys at Sapaugh were great Rick G. was a delight to work with as well as the finance department! They helped me get my dream car and I am now one happy customer. Thank you SapaughRecall
by Lewis0416 on 08/09/2014Once the part came in for my car recall of the (ignition switch)...they were quick to get me in and out. They also offered to wash my car. Thanks! SapaughA COMPLETELY SATISFIED CUSTOMER
by Mastiffman11 on 08/01/2014This is the second vehicle I had brought in this week. I must say that the attention to detail is absolutely at the top of the charts. Dan F. and Mark K. are fantastic ambassadors to this fine dealership and to the customers and employees… who make this dealership the crown jewel for General Motors. Thank you Dan and Mark for everything that you do!Wouldn't think of going anywhere else!
by ramoth01 on 07/31/2014Everything was just wonderful. All the people were friendly and very helpful. They turned what was a stressful situation for us into something positive! Thanks!2013 SRX Service review
by ShawGlo on 07/15/2014Everything went great, just like it always does. Sapaugh has a wonderful dealership that values it's customers. That is so important to me.
About our dealership
Here at our Chevrolet dealership in Herculaneum, MO, our customers are our top priority. We're not happy unless you're happy, and we always want to exceed your expectations. Our family-owned and -operated dealership has been proudly serving the local community for more than 30 years, and during our time in business we've learned a thing or two about what our customers like best. When you shop with us, we simplify your experience by offering no-hassle negotiations, guaranteed financing through Sapaugh Credit Union and a 30-day price guarantee with a 3-day/150-mile exchange policy in case you're not fully satisfied. Our courteous and professional team has over 250 years of combined experience in auto sales, and they're always willing to work with you to discuss your unique wants and needs. These perks and our fantastic team have helped us earn the GM Mark of Excellence Award for the last four years.
What sets us apart
If you don't have time to bring your vehicle in for service, we can pick it up and drop it off for you.
Our family-owned and -operated dealership in Herculaneum, MO, tailors the experience to each customer to ensure everyone leaves happy!
We're deeply invested in our community, as Sapaugh Super Center is one of the largest employers in Jefferson County
Our employees give back by volunteering, and we support local schools, too.
Our certified service technicians and service consultants attend frequent trainings so they're always up-to-date on everything Chevy, Buick, and GMC.
Amenities
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
Languages Spoken (2)
- English
- Spanish
THANK YOU ! We appreciate your Business and Our staff is committed to providing each of our clients with the best automotive experience! Sincerely Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
by JOSEPH CLEMENS on 01/30/2024