Customer Reviews of Bloomington Chrysler Jeep Dodge
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10 reviews
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Don't waste your time
by Kylie on 10/26/2024I have been fully ready to purchase a new jeep and I'm left on read. I have had to keep checking in and asking if they forgot me. I feel like I've been made to beg to make a purchase and that they don't want my sale. Very odd for a… dealership and the worst experience and customer service I've ever encountered when car shopping.Shady practices, horrible experience
by UnsatisfiedBuyer on 11/13/2023I went in on a Saturday to get hands on an Alfa Romeo Giulia they had in stock I have been researching. I enjoyed the drive enough to work up a deal with the salesperson. The salesperson didn't have to sell me the car at all, I knew the… features it had, what I liked, etc. I didn't haggle price, I went through their preferred lender and secured a loan, and paid a deposit to hold the car while I moved things around to have a down-payment. At this point, the car should essentially be mine, all the hard stuff is taken care of, right? Nope! Less than a week into waiting on a check to arrive for me to make down payment with, the salesperson called to tell me that they're selling the car to someone else unless I show up on Tuesday to pay the down-payment/take possession. Excuse me? I paid a deposit for you to hold the car. I understand not dragging my feet and making you wait a month, but a week, week and a half to wait for a down-payment doesn't seem unreasonable to me at all. But, as I've spoken to co-workers who have also purchased from this dealership, this is apparently standard operating procedure. So, I have gotten my deposit refunded and will never visit them or any of their parent company's dealerships again.Just don’t go here
by Jenna on 08/07/2021Was looking at a Mitsubishi Outlander, Jamie in sales was great. His boss, Jeff Halsne, was wildly unprofessional. We tried to negotiate price, apparently their prices are fixed. That’s fine, a simple no would suffice. Instead we were… lectured, insulted, and belittled. Jeff seemed to take pleasure in letting us know he felt we were scum because we attempted to negotiate price. I should’ve listened to our friends who work at other dealerships who advised us against coming here. I can now confirm their reputation in the business is absolutely warranted. Go elsewhere, there’s plenty of other places that know how to act professionally.Loved Our Experience at Bloomington CJD!
by Jane Thompson on 05/02/2021Casual, friendly and helpful (just right for us) experience when Chad Smith helped us when buying our daughter’s first car. All went very smoothly. We were in the dealership on a busy day but were treated with special coffee drinks,… snacks and wonderful conversation with GM Anis and Chad while we waited. Our assistance with financing was great too! Definitely recommend Bloomington CJD! We’ll be back!Fantastic experience with no pressure twice over!
by HarrisonD on 12/06/2019Brian P. gave us the best service imaginable. We got our Jeep Compass from him a few months ago. Between the quality of the vehicle and especially the quality of service Brian gave us, we decided to consider replacing our other vehicle.… Once again Brian and the crew at Bloomington CJDR came through and helped us trade in our old vehicle and take home a new 2020 Cherokee! Through the whole process we never once felt pressured into something that wasn’t right for us. It’s a very different car buying experience than the usual pressure tactics. We were made aware of all the specials, provided with all the info we needed on the options available to us, and allowed the time and privacy to discuss amongst ourselves. When we made our decisions we were done with the paperwork quickly and on our way! I highly recommend this dealership if you’re in the market for a new vehicle!Avoid at all costs
by CyndyR on 12/26/2018The finance department (1 guy) never responds and is rude. I bought my Jeep from here and also the extended warranty. Now that I have sold my Jeep, I want to get a partial refund on the warranty (as was promised) but I can't get the Mr.… Tosca to return my emails or phone calls. And apparently no one else at the dealership can help me. I used to think this was a great dealership - I've bought 3 cars here - but now I realize they are good at selling cars but suck at following through on their promises. Don't fall for their act.great people
by rialane on 04/03/2013updated 06/01/2025bought 4 cars from them and always been very fair and honest. Giving me the best dealOverpriced Parts/Service & Inadequate Maintenance Service
by 6thjeep on 12/07/2010updated 06/01/2025My hometown dealer would replace my 2006 Jeep Grand Cherokee Key for $151+tax (with free programming). The BLOOMINGTON JEEP dealer wanted to charge me ~$100 more in parts and ~$68 more in labor. Also on a different occasion this dealer… neglected to tell me that their oil change department DOES NOT cover all maintenance required by the warranty/service book.honest and friendly
by rialane on 04/03/2013updated 06/01/2025always on time and no surprises, nice new service waiting area with computers ect.Professional, Courteous and Great Sales department
by mlebben on 06/13/2013updated 06/01/2025Bought a Jeep Grand Cherokee from this dealership yesterday and found the staff to be very focused on making certain that we had the right car at the right price. This was one of the best car buying experiences that I have had and will… definitely be purchasing from these folks again for my next Jeep. If you choose to visit this facility, ask for Ben N. or David H.
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About our dealership
When you visit our dealership, you’ll be well taken care of no matter what your automotive needs are. Our inventory is filled with high-quality new models. Regardless of what you decide to go with, our finance experts will find the purchase or lease plan that works well for you. As a Walser dealership, we offer a Upfront Pricing that you’re sure to enjoy. That means we offer our lowest possible price upfront, eliminating the need for you to negotiate.
After you drive home in the perfect vehicle, you can return to our service center as often as you’d like for routine maintenance and repairs. Our service technicians will keep your vehicle running in top shape, and our inventory of OEM parts ensures that only high-quality components are installed in your vehicle. We are a dealership dedicated to our customers! We recently earned the Customer First Award for Excellence for our efforts.
Schedule a test-drive or service appointment at our dealership today!
Amenities
- Complimentary Coffee
- Cable Television
- Television
- Vending Machines
- Customer Lounge Area