Customer Reviews of Todd Wenzel Buick GMC Of Davison
Review type:
Lemons into Lemonade
by brandirboo on 04/04/2024
I had recently totaled my beloved 2017 GMC Acadia SLT-2 in a roll-over accident. I happened upon Todd Wenzel Buick GMC of Davison Inc while searching for a replacement GMC Acadia. Barian Vaughan was my Sales Associate. My experience… with the dealership, Barian, and the Finance Dept was EXCELLENT! Barian gets an A+ in my book for his customer relations skills. He took what I consider an overwhelming experience and turned it into an efficient, personalized, informative, and positive experience. When we arrived at the dealership, Barian was right there welcoming us with a big, friendly smile. Every interaction we had with other staff at the dealership was friendly, fun, and most importantly - to the point! I would highly recommend Todd Wenzel Buick GMC of Davison. With Barian's down-to-earth and compassionate demeanor and the overall dealership, I was able to make lemonade out of lemons and drove away with a beautiful 23 GMC Acadia AT4 that continues to put a smile on my face. Thank you!
305 reviews
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Very easy to get truck repaired
by Dudly2rite on 03/30/2022Service tech greeted me promptly. Agreed on course of action. Part was ordered. Called when part arrived. Drivers took me home and picked me up twice. No wait. Fixed truck and I was on my way. I find it very easy doing business with this… dealership. This is not where I bought the truck. All service work and oil changes are done here on all my vehicles.New vehicle purchase.
by Brandon on 03/27/2022Had a great first time experience with the sales and finance team at Todd Wenzel. Would highly recommend purchasing a vehicle from this dealership. Very much enjoying my new 2022 GMC Terrain AT4.Awesome service and quick turn around!
by Jason on 03/26/2022Took our Colorado in because the touch screen radio kept shutting off. They Replaced it under warranty and they found another light that wasn’t working on the inside, called and we ok’ed the fix. Got it done quick and they were able to get… it all fixed in one trip which was awesome. Hassle free service and great people who actually care about your time.Oil change
by Underwhelmed customer on 03/26/2022Took over 65 minutes for the "quick " oil change. Two cars ahead of me. Typically these are much faster. Never have I waited so long. May not return next time... glad I didn't have an appointment I needed to be elsewhere. I will say the… technicians were very friendly... minus the one sitting on a stool playing on his phone the whole time.Professional
by Staff in the Oil Change area on 03/26/2022I went to Todd Wenzel for an oil change, as I always do for my vehicle. They were pretty busy as I waited in line for an 1 hr and 45 mins which is no big deal. I was treated with respect and the customer service was great. There was… communication with everyone and even me, and I definitely appreciated it. I will always be back for my oil changes at todd wenzel in davison...Chad
by CHAD on 03/25/2022Chad wasWell spoken and knowledgeable.Love my new truck!
by Kayla on 03/25/2022Despite the difficulty buying in this current market, staff at Todd Wenzel Davison made our experience much more enjoyable. I'd like to especially thank my sales woman Ashley D for going above and beyond for us. She is a great asset to… that company! She helped us through a GMC fresh build of a GMC Sierra 2500 HD, kept us updated through the process and when it finally came in went the extra mile to get it in our hands in less than 24 hours. She's top notch. We will for sure be heading back in the future for our next buy.Mixed emotions
by Matt on 03/24/2022I brought my car to Wenzel's twice, once for an oil change and due to time restraints I brought it back later in the day for a coolant flush and tire rotation. The quality of service and customer service were great. They were respectful and… kind at every step of the way. The only thing that was frustrating was the length of time it took. I was in line and waited for over an hour to get my oil change and then it took 2+ hours to do the flush and rotation. The length of waiting was my only problem with my service.Pit row
by Kathy Mack on 03/23/2022Simply pull in, and several professionals jump into action! I even had a chip in my windshield repaired while I was waiting on the car infront of me to finish! The attention I received made me feel like I was their only customer! I am… looking forward to my next oil change!Oil change and tire rotation
by Chad D on 03/23/2022It was a good experience, only one complaint, they did not adjust/check the tire pressure, front tires had 40 pounds and the back had 38, supposed to be 35 in front and 38 in backSecond time buyer, First time Financer
by Dakota Allison on 03/23/2022I have bought a used car from this dealer before, but this was my first time financing a car. The sales consultant I worked with was great! He helped me find the perfect car and was patient with me as a weighed out my options. Every… question I had, he was able to answer or find someone who could answer it. When it came to the financing process, their financial consultant helped me find an even better percentage than I was looking for and kept me informed of the whole process. It felt very transparent and everyone was helpful. Finally, I feel their prices were fair, and they were willing to make a deal to work within my budget. If you’re car shopping, definitely make this dealership one of your stops!Review
by Terrence Mohrman on 03/22/2022When the service person came in the lounge I was told the cost for service was $329. When the work was done the price was $402. When I asked why it wasn’t $329 I was told there were other costs that had to be included. I really feel like… this was not right. I found it very upsetting.Friendly service, but way over priced.
by Lee Pretty on 03/22/2022The entire staff seems to really respect and treat the customer well. However the service work pricing is way out of control. I got quoted $1,300 for some front end work on my truck. I had a local shop that specializes in front end quote… and it was $750.So so customer service?
by Donald Trump on 03/19/2022I bought a nice Sierra Truck from them. My sales rep was Mallory, whose awesome! But the gal in their service dept sucked! I think her name was Christy? She told me originally I had 2 free oil changes, which I already used the 1st one. I… drove up only to hear her tell me, nope you only get one! That she made a mistake? So I brought an AL Sierra oil change add w/me & asked if they would honor their special? Once again, nope! So I'm ticked at this moment & went to speak to the Mgr. Thats when I ran into my sales gal Mallory, who was so sweet & offered to pay for my oil change:) I told he I didn't want her to have to pay for it. So she went back & talked to another gentlemen who did honor the deal special. But didn't realize he they were gonna jack for another $15 for tire rotation, since he asked me if I wanted them to do that w/my oil change? But if I hadn't of ran into Mallory, I wouldve Never gone back there to buy another vehicle! But I will go back bc she KNOWS how to take care of her clients/customers! But to me [non-permissible content removed] in the service dept were willing to Lose a Loyal customer over a stupid oil change, until Mallory stepped up & took the Bull by the horns:) And dealerships wonder why they Lose American customers? Duh? Cuz you suck at customer satisfaction! This has been the knock forever w/American car industry=Lousy customer service😡Great Service!!
by Lon M on 03/19/2022Took my truck in for an oil change. Had to wait a little bit due to other vehicles in line. Worth the wait. Jerome did a GREAT job👍 This is the second time I've brought both my vehicles here. Will keep coming back. Friendly professional… staff. I would recommend.Outstanding service!
by Randy Hersey on 03/19/2022Every time I get an oil change here the crew is always courteous, friendly and professional! I would highly recommend Todd Wenzel for anyone who needs service on their car. Dylan, Jerome and Vince thank you so much for taking great care… of my vehicles!Great attention to detail!
by JG on 03/18/2022Perfect job on my exhaust installation!Great experience thank you
by Jason on 03/18/2022Fast easy to work withAlways a smile when we come in
by Big Al on 03/18/2022It’s local and has had a great reputation fo over 60 years. First Belford Buick/Pontiac. Than Jim Waldron Buick/Pontiac/GMC and now Todd Wenzel Buick/GMC.Buy local ⭐️⭐️⭐️⭐️⭐️We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Never again
by Fed Up on 03/18/2022We've been having trouble lately with the service at Wenzel, but this last time was the end of the rope for us. My husband brought his car in to have an oil change and tires rotated. The lugnuts have plastic caps over them which are easy to… remove. The technician apparently couldn't figure it out and proceeded to destroy them all by seemingly trying to drill them off or something. Who knows. There were also 3 missing after it was over. He must not have been able to get them off so then told my husband he could not rotate the tires because the wheels had locking lugnuts. The car does NOT have any locking lugnuts. My husband verified this. The tech also said the lugnuts were warped and the car needed new ones. Not sure how he knew that considering he couldn't even get the plastic caps off to see them. It's a shame this dealership has nose dived so low and become the clown show it is today. We won't be back and we'll warn everyone we know in Davison.
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About our dealership
Find the perfect new Buick or GMC crossover, SUV, or truck, or shop our extensive inventory of pre-owned vehicles. For your convenience, our website is built to save you time in the dealership when you pre-qualify for financing, schedule service, shop online inventory, or when you simply want to learn more about the Todd Wenzel Platinum Rewards Program. Let Todd Wenzel Buick GMC of Davison help you find the perfect Buick, GMC, or pre-owned car to fit your needs, budget, and lifestyle. Contact us online, call us at 810-510-0127, or stop into the Todd Wenzel Buick GMC of Davison dealership today!
What sets us apart
Our Platinum Rewards program offers a premium experience when you buy a new or certified vehicle. Rewards include free loaner vehicles while in service, free multi-point inspections, fluid top off, and My GM Rewards points for every dollar spent.
For over 20 years the Todd Wenzel Buick GMC name has been synonymous with trust, dependability, and excellent customer service - and our Todd Wenzel Buick GMC of Davison location is no different. We offer one of the largest inventories in Michigan!
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
We are so glad we ere able to help you and that Barian exceeded your expectations. We appreciate any referrals you send our way! We hope you are still loving your AT4! It would put a smile on my face, too. Very sharp vehicle!
by Megan Potts on 08/05/2024