Mercedes-Benz of Sudbury
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Customer Reviews of Mercedes-Benz of Sudbury
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Fantastic Experience at Mercedes-Benz of Sudbury!
by Anupreet on 12/20/2024
My husband and I had an outstanding experience working with the team at Mercedes-Benz of Sudbury. From the moment we arrived, Charles, our Sales Consultant, made the entire process seamless and stress-free. He is not only highly… knowledgeable about the vehicles but also genuinely dedicated to finding the right car for your needs.
What impressed us most was his professionalism and honesty. Charles was transparent about every detail and worked diligently to ensure we received a fair deal for our GLS, all while avoiding any pressure or sales tactics. His communication was excellent throughout, always keeping us informed and promptly answering any questions we had. His attention to detail and friendly approach made us feel confident and comfortable at every stage of the process.
The business side of things was also smooth, with Yatin offering us a competitive financing option and providing helpful information about warranty packages.
When it came to the post-purchase experience, Jonny was exceptional. He took the time to walk us through all the features of our new car, demonstrating impressive patience and expertise. His thoroughness and willingness to address every question left us feeling completely at ease with our purchase. Jonny’s commitment to a personalized, informative experience was truly standout.
Thanks to Charles, Dakota, Yatin, and Jonny, we drove off feeling thrilled with our new car and the level of service we received. We highly recommend Mercedes-Benz of Sudbury to anyone looking for a positive, hassle-free car-buying journey.
149 reviews
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Very professional!
by ADRIANA LIRA on 03/07/2023My husband and I had a great experience buying my beautiful vehicle from Herb Chambers Mercedes in Natick. Charles Scrymgeour made our experience easy and hassle free. Charles was very kind, respectful and he fulfilled all of our requests.… He answered all of our questions and made us feel confident about our purchase. We would definitely recommend buying a vehicle at this dealer to our friends.Adriana, thank you so much for trusting the Mercedes-Benz of Natick team with your recent purchase! We're so glad Charles was able to answer all your questions and we appreciate you recommending us to your friends. Enjoy your new vehicle and please don't hesitate to reach out if we can be of service again in the future!
efficiency and professionalism
by Ricardo Souza on 02/28/2023Charles Scrymgeour Sales guy it made my experience with Mercedes the best, very professional in answering all the questions and helping me in the precession of purchase and delivery everything was very fast and efficient, I recommend… Mercedes benz in natick to everyoneNew GLB purchasing
by oleksandr dmytriiev on 01/14/2023Great service, Charles and Danny super helpfull and were supporting during the whole period of car selection, configuration and shipment. Transition from existing lease was super smooth and fast. And Jonny is absolutley great in explaining… of all your new car features. Really appreciate itBest in the business!
by Tom R on 12/30/2022It was an amazing experience. I’ve been to dozens of dealerships and worked with many sales associates. This particular Herb Chambers and my associate Charles made this process painless and easy.Stupendous Dealership
by Carl and Lyn on 11/14/2022When i first arrived at the dealer I felt like I was welcomed with open arms and although got the expected smiles and greetings at this dealership it was very open. I was quickly met buy Howard Rosenburg who showed me around to various… makes and models. I didn't see anything immediately that i want as the car i wanted (E-450) was not on the lot and we parted after sometime with the intention of returning when a 450 was delivered and about 4-5 weeks later i got a call indicated they had one in for me to look at. I set an appt with Howard and we went on a test drive and immediately knew this was what i was looking for. Howard then walked me thru a no pressure configuration and ordering process while discussing the various trade-offs of different options and color selections. Once we arrived on the final config, I ordered and although Howard explained the possible delays with delivery the car showed up on time the expectations Howard had set. Massive shout-out to Howard and the entire sales process he walked me thru. The arrival day finally was upon us and Howard saw me pull into the dealership and met me and wife outside. for the scheduled pick-up which went very smoothly where i was walked around the dealership and met the service team and the service process and benefit's all unparalleled. It was now time to meet car and got an education of amazing detail and a true craftsman knowledge of the features and capabilities of the vehicle i just purchased. Jonny Pham was the professor that walked me thru this with calm and open attitude founded in deep knowledge. I would recommend anyone going to the dealership stop in a say hi to Jonny and pick up a few more tidbits of knowledge. I know i will. In summary if you are looking a great dealership for your next MB, drive the extra mile and go see Howard and Jonny.Best Dealership Experience I've Ever Had
by KT on 10/31/2022I had the best experience at this dealership! Charles Scrymgeour was extremely helpful, always energetically advocating on my behalf, and gave me his honest opinions about all aspects of the deal. Johnny Pham was phenomenal in explaining… the features of my new GLC300 and teaching me how to get the most of the vehicle. Lisa in reception was fantastic and friendly. All around a wonderful experience and I love my new car!!Simply service
by Red GLA on 09/14/2022This is a review of the MB Natick service department… excellent intake at 7am.., communication with the service department—they needed a few special parts and rescheduled the pickup for the next day which actually happened! Everything was… perfect. I used to go to MB Somerville (which was also excellent) but this is more convenient and so far, I’d say even better!A Great Experience
by Meryl on 08/31/2022It was purely by chance that I met Agent Charles on Saturday morning August 20th. I went to the dealership to get an inspection sticker for my car that had expired. My Salesman since 1986 was out on a leave and I was waiting in the waiting… area as they inspected my car. I was introduced to Agent Charles because I was just inquiring about when then dealership would be calling me to turn in my leased GLB250 early. The rest is history. much to my surprise, after a few hours of dialogue, seeing a new car, and making a decision, I was giving a depo$it for a 2022 GLC300...a significant upgrade from what I was driving. Please...give yourself a gift of coming into Herb Chambers Mercedes Benz of Natick and experience Agent Charles. He was such a professional...personable, confident, accomodating, compassionate, and genuinely there to serve the customer's needs and desires. The experience was pressure-free. He was only focused on what I was looking for and what "numbers would work." I was SO shocked that after a few moments and a depo$it...the next thing I knew I was leaving there with my current car on my way home to present an incredible deal to my husband. We called Agent Charles within an hour and made the commitment to lease this beautiful GLC300. I highly recommend you experience Agent Charles...truly a CLASS ACT...and tell him I sent you...!Nice and Easy
by Andrea on 08/01/2022Saema was wonderful and made everything very easy. I love my new car - and appreciate all the help from everyone at Mercedes of Natick. Thank you for making the experience so easy and fun :)Best Experience
by Jessika on 04/09/2022When shopping for my next car, I'm just so glad I stopped at Mercedes-Benz of Natick and met Charles. The whole process was flawless. Was my first experience buying a brand new car and the experience was outstanding. Thank you again Charles… for EVERYTHING, and also a big thank you Jonny for your time on explaining every lil detail the car has to offer. Look forward for the next experience with this amazing team!Professional and Pleasant!
by Noreen DAmico on 03/17/2022I want to express my gratitude to MB of Natick for the dedication and service that they have given me over theses past many years. In particular, Sales Manager Danny Kaboub and my sales and leasing consultant Charles Scrymgeour. I feel I… have been taken care of in the most professional way and that Danny and Charles worked on my behalf in giving me the best pricing available. MB of Natick delivers on incredible service and provides a very pleasant experience. I gladly recommend working with Danny and Charles and wish them the very best. With Appreciation, Noreen D'Amico Wayland, MAHi Noreen, thank you for extending your gratitude for Danny and Charles! We're so happy that we can trust you as a customer, and look forward to seeing you next time at Mercedes Benz of Natick.
Franco Robledo
by Sej Chawda on 12/01/2021Franco Robledo from Mercedes Benz sales team in Natick MA gave me an awesome service from start to finish. He respected my time, worked within my budget and kept me informed throughout the process. He is very professional, knowledgeable and… courteous. Thank you so much Franco!!!Hi Sej - thank you so much for taking the time to share this wonderful feedback! We're happy to hear you had a great experience working with Franco and we'll be sure to pass along your kind comments to him. Thanks for trusting Mercedes-Benz of Natick with your business. We hope to see you again in the future!
Charles Scrymgeour is at the top of the field - Natick Mercedes-Benz
by John Murphy on 09/28/2021Upon arriving at the Natick Mercedes-Benz dealership I was offered a very warm greeting by Charles Scrymgeour. We had a great discussion about sports, the impact of COVID on the economy, family, and of course, a deep shop talk about a… variety of Mercedes-Benz topics. I found Charles to be extremely knowledgeable, engaging, curious, and empathetic. Simply put, he is a natural leader. Charles should be one of Herb Chambers' top assistants overseeing the operation. Thank you, Charles, for making this experience world class. I will be referring all friends and family to you and your dealership.Thank you so much for this amazing feedback, John! Charles is a truly wonderful asset to our team and we know he'll be thrilled to hear your kind comments. We appreciate you trusting Mercedes-Benz of Natick with your business and hope we have the opportunity to work with you again in the future. Take care!
Howard Rosenberg
by Vilma Steeves on 08/31/2021Howard Rosenberg was very professional, caring and knowledgeable. We were blown away by the level of exceptional customer service, we will tell our friends.Thank you for the wonderful review, Vilma! We're thrilled to hear that Howard exceeded your expectations and we appreciate you recommending him and the Mercedes-Benz of Natick team to your friends. Thanks again for the kind words and please don't hesitate to reach out if there's anything else we can do for you!
Positive Buyer's Experience
by Arup Khaund on 07/26/2021Our sales consultant Charles Scrymgeour was very helpful and answered all our questions with sincerity and honesty; We felt he provided an excellent serviceWe're so happy Charles helped you have a five-star experience, Arup! Thank you for choosing Mercedes-Benz of Natick and for the kind review!
Excellent Service, seamless purchase
by Mike K on 07/12/2021I Dealt with Howard Rosenberg in buying my new car. I couldn't have experienced a more seamless and pleasant transaction. When this car has outlived its useful life, I'll be back to buy another from Howard.Thank you for the kind words and five-star rating, Mike! We know Howard and our team will be delighted to learn they've made this such an easy transaction for you! We hope you love your new ride!
Best dealership for buying a Mercedes-Benz
by Wilson on 06/28/2021Mercedes-Benz of Natick is the best dealership to shop for a new car. The show room is nice and clean with very helpful representatives. Charles E Scrymgeour is a very knowledge sale representative. Once I tell him what type of car I am… looking for he will show you what is available and which car will best fit my need. I purchased the model GLB 4matic SUV custom build. Charles goes over the detail with me and setup everything correctly on the system to submit the request. He can answer any question I have so that I can customize my car correctly. Because of the pandemic it take a longer time to build a customize car. Charles follows up with me on all the updates along the process. As soon as the car was delivering to the dealership he calls me right away so that I can finalize some document and complete my purchase. On the day that I pick up the car Charles did a very nice work to transfer my plate from the old car to the new one. I almost forgot my toll transponder from my old car and Charles take good care of that and move it from my old car to my new car. Caroline Eva is Charles teammate at the dealership. She is the expert to go over all the features and functions with me on the day that I pick up my car. It makes it a lot easier for me to know how the new features work without checking on the car manual. I have a very good experience at Mercedes-Benz of Natick and will higher recommend my friend to come here when they need a Mercedes-Benz.Thank you so much for taking the time to leave us a review, Wilson! We're thrilled to hear that Charles & Caroline took great care of you throughout your recent experience with us and we hope you're enjoying your new vehicle so far. Take care and thanks again for your business, from all of us here at Mercedes-Benz of Natick!
Mercedes Benz of Natick
by Namitha on 05/25/2021Haider was very helpful and informative throughout my car buying experience. It was very organized and simple. Also, walked me through areas I had questions in. Thank you!It's so great to hear this, Namitha! Thank you so much for leaving us your wonderful feedback and five-star rating! We'll share this review with Haider and look forward to seeing you again next time!
Professional and efficient service
by Paul on 05/21/2021Friendly and professional service department. They were a pleasure to deal with!We are honored to receive your support! Thanks for your business, from all of us at Mercedes-Benz of Natick and we'll see you next time!
MB Natick - Work with Scrymgeour!
by Marc McCluskey on 05/09/2021Charles Scrymgeour is a pleasure to work with any day of the week. We reached out and he immediately put together a few vehicles for us to consider. We have worked with him a few times and he continues to hit the ball out of the park. His… ability to understand our needs and align the right vehicle while patiently working through the process is a what makes buying a pleasure. We were not sold we were educated and provided the right solution for a situation.Marc, thank you for sharing your kind words about Charles. It's great to hear that he provided you with such an excellent experience. Please do not hesitate to reach out if you require anything in the future! Thank you!
Smooth and efficient experience
by Wenjie Cheng on 05/05/2021I have contacted half a dozen of MB dealers in MA via email. Twana Yoon was so thorough and patient emailing me back and forth understanding my needs and time line. This was the key that led to the deal eventually. When I stepped into the… showroom, and met with Haider Amin who prepared the car that we test drove. Everything was a pretty smooth experience.Thank you for taking the time to leave us a review, Wenjie! We're so glad to hear that Twana and Haider took great care of you throughout your recent experience with us and we hope we have the opportunity to work with you again in the future. Take care! - The Mercedes-Benz of Natick Team
Mercedes-Benz GLC-Class
Mercedes-Benz GLE-Class
Mercedes-Benz GLS-Class
Mercedes-Benz C-Class
About our dealership
Anupreet, thank you for sharing your outstanding shopping experience with Charles, Dakota, Yatin, Jonny, and our team at Mercedes-Benz of Sudbury! We're delighted to hear that every step was seamless and hassle-free. Enjoy your new Mercedes-Benz GLS, and we appreciate the recommendation!
by Mercedes-Benz of Sudbury on 12/23/2024