Mercedes-Benz of Sudbury
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Customer Reviews of Mercedes-Benz of Sudbury
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Fantastic Experience at Mercedes-Benz of Sudbury!
by Anupreet on 12/20/2024
My husband and I had an outstanding experience working with the team at Mercedes-Benz of Sudbury. From the moment we arrived, Charles, our Sales Consultant, made the entire process seamless and stress-free. He is not only highly… knowledgeable about the vehicles but also genuinely dedicated to finding the right car for your needs.
What impressed us most was his professionalism and honesty. Charles was transparent about every detail and worked diligently to ensure we received a fair deal for our GLS, all while avoiding any pressure or sales tactics. His communication was excellent throughout, always keeping us informed and promptly answering any questions we had. His attention to detail and friendly approach made us feel confident and comfortable at every stage of the process.
The business side of things was also smooth, with Yatin offering us a competitive financing option and providing helpful information about warranty packages.
When it came to the post-purchase experience, Jonny was exceptional. He took the time to walk us through all the features of our new car, demonstrating impressive patience and expertise. His thoroughness and willingness to address every question left us feeling completely at ease with our purchase. Jonny’s commitment to a personalized, informative experience was truly standout.
Thanks to Charles, Dakota, Yatin, and Jonny, we drove off feeling thrilled with our new car and the level of service we received. We highly recommend Mercedes-Benz of Sudbury to anyone looking for a positive, hassle-free car-buying journey.
149 reviews
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Great Experience!
by Kerri on 05/03/2021I purchased a certified pre-owned car from Haider Amin this weekend, and the whole experience from my fist phone call to driving the car home was excellent. The price was fair and all the sales people were friendly but not pushy. I highly… recommend Mercedes Benz of Natick!Congratulations on your Certified Pre-Owned car! We're happy to hear our team could get you into a great vehicle and help you feel comfortable! We appreciate the great review and look forward to seeing you again!
Great Experience!!
by Cherie M on 04/27/2021I am a novice at car buying and I met the nicest person to work with in Rafik Trawi. He made me feel quite comfortable. I felt no pressure and very much enjoyed working with him and I love the car!! Thanks so much.Thank you for trusting the Mercedes-Benz of Natick team with your business, Cherie! We're so glad that Rafik was helpful to you throughout your car-buying experience and we're thrilled to hear that you're loving your new vehicle so far. Take care and please don't hesitate to reach out if there's anything else we can do for you!
Happy Customer
by Robert on 04/23/2021As always Mercedes Benz of Natick does an excellent job each time I have service with them.The service Advisors go out of their way to help you understand the issues related to my car.Thanks for trusting the Mercedes-Benz of Natick service team! It is always our pleasure to take care of you, we'll see you next time!
Professional Sale Service
by Vishu on 04/19/2021This is excellent Mercedes Sales Center and they kept vehicle ready for test drive and nicely walked me through all the details!Thank you so much for this awesome review! We're happy to hear you had a wonderful test drive with us and we hope you come to visit us again soon!
Great Customer Service
by Sohir on 04/10/2021It was my first time at Herb Chambers of Mercedes-Benz of Natick, on my first visit I have worked with Haider and Danny was great experience, No pressure, didn't feel rushed, they were very professional, we didn't close the deal and that… was absolutely fine, had great experience. Two weeks later I have received a follow up email and phone call from Twana asking if I'm still looking and asked me to take a look at the new inventory that they have received... long story short, I ended with my dream car. Great team work! Thanks to Danny, Haider and Twana!Excellent experience!
by Daniel Ready on 03/10/2021This dealership gives exceptional, professional service in purchasing a vehicle. Everyone from our sales person to the Product Specialist were extremely knowledgeable and a pleasure to work with. The delivery experience was also… exceptional! Thank you!5 star service
by John Mccomiskey on 02/16/2021Hello, Just wanted to say Mercedes-Benz of Natick provided me with a great experience. I located a vehicle online and brought them a trade. I did my research on what their car was worth, as well as what my trade was worth. They were… spot on with both vehicles and a deal was made with little effort or aggravation. I will without a doubt return there for my next vehicle purchase. My sales Rep was Armin and he was excellent! My finance rep was Kolls and he was excellent as well.Satisfied customer
by Devin r on 02/11/2021Great experience. They accommodated all my needs and helped me get the car ive been looking for. They made the experience as quick and painless as possible, being I was buying the car in Massachusetts when I live in New Hampshire.Expensive experience
by Jim Winschel on 02/01/2021It was a pleasure working with Brian, but as always, taking your car to the Mercedes dealership for repairs and servicing is a very expensive experience.MB Natick - BEST
by Jigar Panchal on 01/31/2021Bought my car from this natick mb dealer. Entire staff very friendly. Sales and service advisors very helpful on each steps. Mr. Brian my service advisor always help me out and always fair with everyone.Service Feedback
by Carol Fassino on 01/21/2021Luis Aguasvivas is an excellent service rep. Provides timely feedback and is very easy and pleasant to work with.1st class service!
by Richard Daly on 01/10/2021Polite fast and efficient.Fantastic experience
by Mary M on 01/09/2021From the moment I met our sales associate, Charles, I had the best experience. He was very down-to-earth and made the whole process of buying my Mercedes very easy and efficient. I walked in on a Saturday and picked up my car on Monday. No… hassle - just easy and pleasant. I would highly recommend getting your Mercedes at Mercedes-Benz of Natick and be sure to ask for Charles.tires
by paul innamorati on 12/17/2020good job, work completed as requested.Great Experience with Anastasiia & Kolls
by Jacob on 11/05/2020Car buying is always daunting; I'm very comfortable when involved in transactions of this nature personally, but previous experiences left me with the impression that too many dealerships employ "sub-par" salespeople and less than… professional oversight. I think most can relate to the feeling that the person you're working with does not really know much about the industry, vehicles being sold, or most effective way to get a deal done for both sides. Ultimately you're left feeling as if the people that should be helping & more knowledgeable than yourself are really just standing in the way as a hindrance to purchasing a vehicle. The experience here was very different. I worked with Anastasiia and greatly enjoyed her level of professionalism. She was very comforting/welcoming but not overly affable, a demeanor which made me trust that she is a true professional who knows what she is doing and wants to help me find a vehicle & close the deal because it made sense to do so for both sides, not because of fake friendliness and sales tactics, which is seen at many other dealerships. I felt throughout that she was clearly knowledgeable and that I could take her at her word without fact checking or worrying. From there, I worked with Kolls in the finance department. He was excellent; very sharp guy that I trusted immediately. There was no confrontational type of negotiation as can be common when working with F&I departments, he just presented the potential add on options, didn't put spin on them, and was willing to cut me a pretty good deal on a package that I found value in. Even the front desk/receptionist was a cut above in my opinion. Left me with the impression that this dealership likely employs other intelligent/professional people as well and that my good experience was not due to luck of the draw in having been able to work with the two folks aforementioned. I'd highly recommend this dealership as well as Anastasiia & Kolls personally.Friendly, competent and timely service
by Ken M on 11/04/2020High quality service shop for Mercedes. Properly diagnosed and resolved a few issues I have had with my 2017 GLS 550. All the people on greeting, coordination, and service evaluation friendly and competent.Excellent Service!
by Tulio E on 11/03/2020My 2019 GLE AMG SUV Coupe was serviced for 20K Miles. Adam Shapiro, the Service Director, and Brian, my service advisor, were so helpful and courteous. I recommended Mercedes Benz of Natick for all your Mercedes Benz needs. You won't be… disappointed!Mercedes of Natick
by service rating on 10/26/2020Everything was handled efficiently and courteously.New car
by Shaneze Islam on 10/21/2020The sale person Saena Nikolas was very helpful we appreciate everything she has done for us,awesome customer service,couldn’t ask for anything better,exceeded my expectations thank you saena!!!.Excellent service
by Dem237 on 10/04/2020Efficient,accommodating, friendly. Especially. Helpful customer service rep Fred Romsey.
Mercedes-Benz GLC-Class
Mercedes-Benz GLE-Class
Mercedes-Benz GLS-Class
Mercedes-Benz C-Class
About our dealership
Anupreet, thank you for sharing your outstanding shopping experience with Charles, Dakota, Yatin, Jonny, and our team at Mercedes-Benz of Sudbury! We're delighted to hear that every step was seamless and hassle-free. Enjoy your new Mercedes-Benz GLS, and we appreciate the recommendation!
by Mercedes-Benz of Sudbury on 12/23/2024