Herb Chambers BMW of Sudbury
Customer Reviews of Herb Chambers BMW of Sudbury
Review type:
The Best for the Best
by JR on 05/10/2025Personal prompt attention by individuals interested in your business...everyone you come into contact with at Herb Chambers makes a genuine effort to answer any and all questions promptly and with professional courtesy. It was like being… with good friends.Excellent service
by Andy on 05/10/2025I am very happy with the service and care of my advisor Vadim. He was very knowledgeable and helpful at each stage of the service. Example for other advisors. My car was taken care of quickly and washed. I recommend this place and this… advisor, Vadim, to all BMW owners.Andy, we're delighted to hear that Vadim provided you with excellent service at Herb Chambers BMW of Sudbury. Thank you for recommending us and sharing your positive experience!
Great attentive service
by Rita on 04/17/2025I just had a great service done at BMW Sudbury. Service Advisor Vadim kept me updated on every step of the process, great communication and attention to details. Vadim is very knowledgeable and professional. The service was completed… efficiently and within a reasonable timeframe.Rita, we're delighted to hear that Vadim provided you with excellent service at Herb Chambers BMW of Sudbury. Thank you for sharing your experience and recognizing his professionalism!
Bad experience dealing with service representative!
by Saeed on 04/16/2025I received a note notifying me that the parts to fix my car regarding a recall on my 2024 i5 are available and I should make an appointment to bring my car in at BMW of Sudbury where I had bought the my car. I did make an appointment and… brought my car in. The service person told me that it would take about 3 hours to have the work completed so I decided to wait at the dealership. After 45 minutes of waiting, the service agent "Breanna Camire" came over and informed me that it would take at least 2 days and the car might get ready by Friday which was fine with me. I asked Breanna for a loaner car which she replied "NO". I was completely confused with her response and asked to see a manager and when I insisted on seeing a manager, Breanna asked me to discuss the matter further in her office. After joining Breanna in her office she asked me if I want to make another appointment and come back at some later time to have the car repaired which did not make any sense to me. I again requested to speak with a manager which at this point Breanna offered me to have an Uber to drive me back home. I refused this option and insisted again to speak with a manager. At this point Breanna offered to give me an electric car for a loaner which was fine. It looked like Breanna did her best to refuse offering me a loaner car for the recall repair on a brand new car which I had purchased from this dealership. I left the BMW dealership on Wednesday morning and no one from the BMW contact me to give me any information as when the car would be ready. On Monday morning after 5 days I tried to call Breanna "the service rep" a couple of time and left voice messages to get a call back but did not receive any response. I finally called the main reception and it took over half an hour just to be able to speak with a person to find out that my car is ready to be picked up. On Monday when I arrived at the dealership I spoke with "Karen Peterson" who is a service manager and explained my disappointment with their service. Karen was very patient and understating but I must say this did not make it any easier to accept and understand the actions and behavior of Breanna Camire. Looking back at what took place, it looks to me the BMW of Sudbury did their best to make this the worst experience possible! Did Breanna expect me to be with no car for 5 days if I had accepted her offer to take an Uber back home? Is it reasonable for BMW dealership to try to avoid offering me a loaner car for a recall work specially on a brand new car which is under warranty for another 3 years? I will certainly think twice buying another car at BMW of Sudbury!!!Saeed, I apologize for the inconvenience and frustration you experienced during your service visit. It sounds like there was a miscommunication regarding the loaner car policy, which should have been handled more smoothly. We appreciate your feedback and would like to discuss this further with you to ensure we improve our processes moving forward. Please feel free to reach out at your convenience. Thank you, Sean King - General Manager - sking@herbchambers.com
Honest and fair
by PC on 04/01/2025Peter was very helpful in walking me through the outcome of my service, as well as being upfront and open about trying to find me the best path forward for my vehicle. Would recommend, just wish I didn't have to return the loaner 2 series!HI PC! We're delighted to hear that Peter provided helpful and transparent service at Herb Chambers BMW of Sudbury. It's great knowing you had a positive experience, even if returning the loaner was bittersweet! Thanks for recommending us!
Herb Blurb
by Chuck on 03/29/2025Easy to schedule an acceptable appointment with prompt attention to service needs.Hi Chuck! Thank you for your kind words! We're glad to hear that scheduling was easy and that you received prompt attention to your service needs at Herb Chambers BMW of Sudbury. We appreciate your feedback and look forward to serving you again!
Happy X6 owner
by Manick on 03/29/2025The dealership is very accommodating and the service was exceptional. Yordanys Owns my service advisor was very knowledgeable and answered all my questions and concerns. Very happy with the service and will return to them for my future… needs.Hi Manick! We're delighted to hear that Yordanys and the team at Herb Chambers BMW of Sudbury provided exceptional service. It's great knowing all your questions were answered, and we look forward to assisting with your future needs!
BMW service
by AR on 03/04/2025updated 03/11/2025I have always been pleased with BMW service in the past, however I was offended by being immediately told that a loaner wouid not be available in the future for this type of service. When the appointment was made there was no mention of… this. I chose BMW for its customer service and it was almost as though a favor was being granted by supplying me with a loaner. Also , when I came to pick up my car the keys could not be located. People were running around trying to find my keys, which were finally found inside the car. I guess I expect more from such a respected dealership.Thank you for the review. It's disappointing to hear that we didn't leave you with a better impression during your recent visit. We appreciate your feedback and will use it to improve our processes moving forward. If there's anything further you'd like us to address or discuss, please feel free to reach out directly. Thanks again, Sean King - General Manager - sking@herbchambers.com
2014 535xi/repair
by P Furciniti on 02/06/2025updated 02/12/2025They always go out of their way to take care of everythingThank you for being a Herb Chambers BMW of Sudbury customer! We look forward to serving you again next time!
Thank you
by Mike on 02/03/2025Laura Prode communicated with me throughout the service process. The work was done on time and there were no surprises.Mike, we're glad to hear that Laura kept you informed and everything went smoothly at Herb Chambers BMW of Sudbury. Thanks for sharing your experience!
Service was quick
by Moe on 02/01/2025Excellent serviceHi Moe! Thank you for leaving us this five-star review and for your kind words about our service team at Herb Chambers BMW of Sudbury! We'll see you next time!
Well done
by Tom Rosenberg on 01/28/2025Laura Prodell my service advisor was upfront about what the car needed and therefore should be taken care of. I followed her advice and gave her the ok to proceed with all of the repairs. The loaner vehicle was good and all went well. She… answered all of the questions that I had.Tom, we're delighted to hear that Laura provided you with clear and helpful service at Herb Chambers BMW of Sudbury. It's great to know everything went smoothly with your repairs and loaner vehicle. Thank you for sharing your experience!
Thorough
by Bob Bench on 01/16/2025Herb Chambers BMW performed a diagnostic of my vehicle and developed recommendations for service.Bob, thanks for trusting us with your vehicle needs! We're here if you need anything else in the future. Safe travels! - The Herb Chambers BMW of Sudbury Team
BMW service
by Brian C Mettler on 01/15/2025Professional, efficient and courteous.Brian, thank you for choosing us! We'll see you next time. Safe travels! - The Herb Chambers BMW of Sudbury Team
Ready in an hour
by Susan C on 12/31/2024I was waiting for my car and my service advisor told me would do her best and she did! Laura was friendly and professional! Truly my best experience at BMW Sudbury!Susan, we're delighted to hear that Laura provided you with such a positive experience at Herb Chambers BMW of Sudbury! Thank you for sharing your feedback.
Good service
by Garen on 12/29/2024Happy with service and honoring the gift card dealWe're so glad to hear it! Thank you for rating us five stars! – Herb Chambers BMW of Sudbury
Great service
by FB on 12/04/2024updated 12/11/2024Clean, friendly and great serviceThank you for choosing us! We'll see you next time. Safe travels! - The Herb Chambers BMW of Sudbury Team
Car Service
by MB on 12/09/2024Service assistant Breanna was terrific, available, informed and attentive to customer needs and questionsWe're delighted to hear that Breanna provided such attentive and informed service at Herb Chambers BMW of Sudbury. Thank you for sharing your positive experience with us!
Not Happy
by JRiley on 11/02/2024I don’t understand how it cost me 1000.00 for maintenance on a car I’ve only had 6 mths, I went there for oil change and they came out with a list of things they want to do. I’ve had nothing but trouble with BMW Sudbury when I bought the… car I should have know I had to go back 8 times.Thank you for reaching out - I'm disappointed to hear of your frustration with your vehicle. Please feel free to reach out if you'd like us to look into this further or discuss any concerns you have. Respectfully, Sean King - General Manager - sking@herbchambers.com
Kudos for Breanna
by Barbara on 10/30/2024Breanna is an extremely knowledgeable and efficient advisor. I did not have a long wait for which I was greatfullBarbara, we're delighted to hear that Breanna & the team provided you with efficient service at Herb Chambers BMW of Sudbury. Thank you for sharing your experience!
Productive Endng!
by RJB on 10/26/2024Yordanys provided the service advisor guidance that I would be expected from the number of years I have been associated with Herb Chambers. But I must also add that Yordanys provided more. His addition to detail enabled a long morning to… end in a very productive and resolved day. That was very much appreciated by this long-standing customer.Thank you for sharing your experience with Yordanys at Herb Chambers BMW of Sudbury! We truly value your long-standing loyalty and look forward to serving you again in the future! Safe travels!
We're delighted to hear that you felt like part of the family at Herb Chambers BMW of Sudbury! Our team is dedicated to providing attentive and courteous service, so it's great to know we hit the mark. Thanks for sharing your experience with us!
by Herb Chambers BMW of Sudbury on 05/12/2025