Herb Chambers BMW of Sudbury

I received a note notifying me that the parts to fix my car regarding a recall on my 2024 i5 are available and I should make an appointment to bring my car in at BMW of Sudbury where I had bought the my car. I did make an appointment and brought my car in. The service person told me that it would take about 3 hours to have the work completed so I decided to wait at the dealership. After 45 minutes of waiting, the service agent "Breanna Camire" came over and informed me that it would take at least 2 days and the car might get ready by Friday which was fine with me. I asked Breanna for a loaner car which she replied "NO". I was completely confused with her response and asked to see a manager and when I insisted on seeing a manager, Breanna asked me to discuss the matter further in her office. After joining Breanna in her office she asked me if I want to make another appointment and come back at some later time to have the car repaired which did not make any sense to me. I again requested to speak with a manager which at this point Breanna offered me to have an Uber to drive me back home. I refused this option and insisted again to speak with a manager. At this point Breanna offered to give me an electric car for a loaner which was fine. It looked like Breanna did her best to refuse offering me a loaner car for the recall repair on a brand new car which I had purchased from this dealership. I left the BMW dealership on Wednesday morning and no one from the BMW contact me to give me any information as when the car would be ready. On Monday morning after 5 days I tried to call Breanna "the service rep" a couple of time and left voice messages to get a call back but did not receive any response. I finally called the main reception and it took over half an hour just to be able to speak with a person to find out that my car is ready to be picked up. On Monday when I arrived at the dealership I spoke with "Karen Peterson" who is a service manager and explained my disappointment with their service. Karen was very patient and understating but I must say this did not make it any easier to accept and understand the actions and behavior of Breanna Camire. Looking back at what took place, it looks to me the BMW of Sudbury did their best to make this the worst experience possible! Did Breanna expect me to be with no car for 5 days if I had accepted her offer to take an Uber back home? Is it reasonable for BMW dealership to try to avoid offering me a loaner car for a recall work specially on a brand new car which is under warranty for another 3 years? I will certainly think twice buying another car at BMW of Sudbury!!!