Herb Chambers BMW of Sudbury
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service Rating
BMW service
Written byon 03/04/2025
updated 03/11/2025
I have always been pleased with BMW service in the past, however I was offended by being immediately told that a loaner wouid not be available in the future for this type of service. When the appointment was made there was no mention of this. I chose BMW for its customer service and it was almost as though a favor was being granted by supplying me with a loaner. Also , when I came to pick up my car the keys could not be located. People were running around trying to find my keys, which were finally found inside the car. I guess I expect more from such a respected dealership.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Herb Chambers BMW of Sudbury on 03/11/2025
Dealer Response
Thank you for the review. It's disappointing to hear that we didn't leave you with a better impression during your recent visit. We appreciate your feedback and will use it to improve our processes moving forward. If there's anything further you'd like us to address or discuss, please feel free to reach out directly. Thanks again, Sean King - General Manager - sking@herbchambers.com
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