Herb Chambers BMW of Sudbury

Went in with a very specific issue that needed attention. After waiting for about 45 minutes, the service advisor, Steve, tries to upsell us an oil (done recently) and tells us it’s in our best interest if we have a very detailed diagnostic inspection, i.e., looking at our brakes, etc. After informing him that we were there specifically for one issue only, he still tried to pressure us. After $229 for the initial “diagnostic“ Inspection of our car, Steve felt confident that the issue was potentially resolved. Steve did tell us, however, that if the problem occurred, to reach out to him so they could do some further diagnostic testing. Shortly after leaving returning home, we realize that the issue we went to get fixed, was still problematic. I immediately called The service department three times, only to get no answer. I finally called the main switchboard asking if they would find Steve for me. The receptionist came back stating that Steve was busy helping out someone in sales, but that he would call me back within 5 to 10 minutes. Needless to say, Steve never returned my call. When I called the dealership back, I was told that Steve had left for the day But they would get a message to him and have him call me the following day. I never heard from Steve. I did however get an email from him the next day telling me that I would be getting a survey from BMW and would appreciate giving a five star review. He did mention that if I felt I was give a five star review, that I should reach out to him beforehand. I don’t know, maybe after two messages asking for him to call me should suffice. We came away from this experience, feeling that the dealership made a quick $229 and not resolving our issue. I have no desire to return and would tell you to seek service from another BMW dealership. Do better BMW of Sudbury!