Mercedes-Benz of Boston
Customer Reviews of Mercedes-Benz of Boston
Review type:
Excellent
by Steve on 03/01/2025updated 03/10/2025Reliable, timely, thorough.Great service!
by Carlester on 01/31/2025I appreciate Alberts help in making sure that my vehicle was taken care of!Hi Carlester, we're glad Albert ensured your vehicle was well taken care of at Mercedes-Benz of Boston. We appreciate your support and will see you next time! Safe travels!
Another great day at Mercedes-Benz of Boston From
by Michael Vining on 12/29/2024updated 01/03/2025From the time you walk in and I received by one of their sales associates you know you are getting the best available care in the Auto industryHi Michael! We're delighted you felt well taken care of at Mercedes-Benz of Boston. Thank you for sharing your experience with us!
Service Was Excellent
by Jennifer B on 10/01/2024Came in for service and Jimmy was very attentive helpful, and friendly.Jennifer, thank you for visiting Jimmy & the team here at Mercedes-Benz of Boston! We appreciate your kind feedback and hope to see you again in the future!
Professional
by LiTong Pellegrino on 07/25/2024Excellent service. Knowledge, friendlyLiTong, thank you for choosing us! We'll see you next time. Safe travels! - The Mercedes-Benz of Boston Team
Customer Service!
by John Laughlin on 01/26/2024Super professional shop. Jeff Davis is a fantastic GM. I had an issue with my car and he went above and beyond to make me whole. I feel like a valued customer at Mercedes of Boston.John, we're so glad to know that Jeff and our team at Mercedes-Benz of Boston were able to assist you effectively. We always aim for our customers' satisfaction! Thanks for your review.
Excellence
by kweku on 12/28/2022Completed three years as a customer at Mercedes Benz service center at the Somerville, MA. this location provides top of the line service. The service manager is the best to work with. You will learn what to expect on your cycles of… services, and fully understand your service plans. If the manager isn't assigned to you, all other service reps are the best. The service staff is always consistently the same.Thank you for trusting our service technicians at Mercedes-Benz of Boston! We're so happy that our staff earned your 5 stars!
Lying at its best !!!
by Bondog on 02/28/2022This is in reference to my 2021 Mercedes Benz GLC63s AMG. I brought this vehicle to Mercedes-Benz of Boston located in Somerville MA on February 15th, 2022. I had just purchased this vehicle there in April of 2021. Upon arriving I spoke… with the service adviser Erica Pineda. I described to her that the vehicle seems to make this horrendous banging noise especially in cold weather which we’ve been having recently and never made a noise before. The noise seemed to be more when backing up and turning the wheel. I told her it is extremely disheartening and concerning. I had no idea what it was at the time. I attempted to make a video to record the problem, told her I wasn’t sure it was a good representation but hoped it would be helpful and be sure to show the technician involved. I received a call back from her later that day, stating that they couldn’t find anything wrong with the car at all! She had stated that the technician felt that: “The banging noise the customer is likely hearing is the auto parking brake release feature. Occasionally, especially on cold days the pads may stick to the rotor a little longer than supposed to so when the vehicle moves and breaks the pads free again it can cause the bang type noise. This is normal operating functions.” (This was actually stated as well on my invoice). The response I got was extremely surprising, more importantly extremely disappointing and did not make me feel any better about the concern at all. While the car was at the dealership, I decided to try to research the problem I was having. I did some research during the day on the Internet and found out that in fact this problem, which now I know, is called” crabbing” or “tyre skipping “is extremely common in AMG vehicles with 4-wheel drive. She put me in touch with Albert Berisha Director of Customer Care, (not service?). I then discussed with Albert everything I told her about the disturbing banging noise etc.. He told me, he had no idea at all what was going on. I told him about the video sent to Erica for his review showing the exact nature of the problem to make sure that he, and the service technician look at the video. He also assured me that he would have the service technician go over the entire vehicle, again, to make sure that nothing was going on. After discussing the issue with Albert for another 15 minutes I come to find out that Albert indeed, had heard about this problem, this was extremely surprising to me! This was from the person who I had spoken to a few times, as well as Erica, who both told me they had NEVER ever heard of such a problem. I actually showed Albert a bulletin that was put out by Mercedes to all dealerships, I assume all over the world, about this exact problem! Albert briefly looked at it and shook his head and said yes, Mr. Buffman “I have heard of this problem, and I assure you that I will do what I can”. I described to him that I was extremely perplexed how Mercedes-Benz could’ve specified such tires to begin with. I also advised him that in my research that a lot of mechanics, on numerous forums, were explaining that Mercedes-Benz could indeed fix the suspension to work with these tires, the fact however being that indeed this would be an extremely costly endeavor and that since the vehicle is safe, why “should they” put the effort forthwith to do so. Albert recommended that I could talk with Mercedes-Benz directly which to me is just a good way of dismissing me and passing the buck. Overall, this entire experience with Mercedes-Benz of Boston has been, as stated, extremely disappointing! Not only did I purchase a car from them with the understanding that they would fully service the vehicle and help to rectify any situations I may encounter. I now see that this is NOT the case at all. I get the impression that they look at it, as does Mercedes-Benz, the car is safe. To me the car might be safe but driving a car making these very disturbing noises, worrying what is going on, and feeling extremely nervous about driving it is not safe. My girlfriend took the car out with some friends and when the noise occurred in the car, everyone literally screamed thinking that they had hit something, ran over something, or worse. I think the fundamental point that I’m trying to make is that I truly think that Mercedes-Benz of Boston should indeed “stand up” and fully represent their client and either talk with Mercedes-Benz directly or rectify problem itself and get the tires switched end of story. I was watching TV just the other night and saw a Herb Chambers commercial. The statement was make in banner style ”Our size is our power “ if this is truly the case then Mercedes of Boston should have ”plenty of power “ to replace the tires to solve the problem. I am truly wondering what has happen to a ” satisfied customer”. Listed below are some references to the problem: https://www.youtube.com/watch?v=JGddhMidxs0 perfect description of the problem https://www.youtube.com/watch?v=HrugUAosIac solution to the problemLoyal to MB Boston
by MB Boston on 11/01/2019Jeff , I want to thank you for assisting us in replacing the blood stained seatbelt in our car . I had the replacement done at MB Natick today as a result of your intervention in taking care of this problem . I took a look at the multiple… e mails I exchanged with your colleagues at MB Natick as well as my notes with the final instruction from the Natick service rep that he had gone to dealer management at my request and their feedback to me was to “go back to the dealer where you bought your car . “ That lack of customer responsiveness on their part turned out to be the best thing that happened because it brought me back to you and MB Boston . Your email response was what I hoped for - you said ,”we will look into it , and take care of it .” You did ! You had with Georgina as our sales rep , two loyal customers , and now that she is no longer with MB Boston , your assistance with our problem has renewed our total loyalty to your dealership . ( provided we get a great deal on the next vehicle ! ). I would ask that you consider forwarding this to Herb Chambers as he could use it as a case study of losing loyal customers and regaining them . Also glad you have good teeth ! Best Wishes for the Holidays ! TomService Department Is Amazing
by amsoriano on 04/25/2015I always have a wonderful service experience at Mercedes Benz of Boston...truly treated like I'm special from the minute I drive in to service with the welcoming smily faces....to the service department. Meegan is an asset there!Thank you for taking the time to write this review. I'm so happy to read that your service experience was such a positive one! One of our primary goals is to give each guest a positive and professional experience, it sounds like Meegan did just that! We appreciate your business and look forward to seeing you again. Best, Jeff Davis, General Manager
Surpasses Expectations
by chris417 on 09/23/2014I am writing this unsolicited review of MBB s service advisor, Enio R as his trusting assistance to us over the many years of our Mercedes ownership keeps us loyally linked to MBB even when closer dealerships were available . We have… purposefully timed our service here in Somerville despite our proximity to more geographically convenient dealerships so that we would have the benefit of Enio's expertise and professional treatment. Clearly Enio has mastered his craft as he has earned the mutual respect and admiration of his customers while also commanding the utmost and conspicuous respect of his service/mechanic team . MBB is indeed fortunate as are we to have this highly professional advisor at our service.Thank you, Chris, for taking the time to write about your experience with Enio! It's a pleasure to hear that he provided you with accommodating and personalized service during your visit. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. If you need anything else in the future, please do not hesitate to reach out to us at any time. Best, Jeff Davis General Manager
Great customer service
by maryp4 on 05/09/2013updated 05/31/2025I had a flat tire and wasn't sure how my tire insurance worked or what to do, so I called my original dealer Georgina S. and she set me up with a convenient appointment, made phone calls to make sure my insurance was all set and took care… of everything. Great service!Mary, I sincerely appreciate you taking the time to share your experience with Georgina here at Mercedes-Benz of Boston. I'm thrilled to hear how happy you are with the quality of service. We aim to provide each guest with the best customer experience and I'm so happy youve recognized our teams hard work. Thank you and we look forward to serving all of your automotive needs for many more years to come! Sincerely, Jeff Davis General Manager Mercedes-Benz of Boston
Rattle coming from the dashboard screen area
by romanitalian on 11/14/2013updated 05/31/2025I brought my Mercedes in to solve an irritating problem ..... a rattle in the dashboard area. My service advisor, Enio R., was extremely courteous, considerate and very concerned about my problem. He kept me informed about what was being… done, and overall, the whole transaction was a pleasant experience. I have dealt with Enio in the past and words cannot describe what a caring, honest, concerned person he is. I applaud this dealership for having such a person working for them. Rocco MarcielloThank you, Rocco, for taking the time to share your experience with Enio here at Mercedes-Benz of Boston. Im so happy to hear Enio was able to assist you and solve the rattling noise in your dashboard. I greatly appreciate your encouraging 5-star review and I know Enio will feel the same. Thank you again and we look forward to serving your automotive needs for many more years to come! Kind Regards, Jeff Davis General Manager Mercedes-Benz of Boston
Best Mercedes Benz service center in the area
by si1318 on 04/04/2013updated 05/31/2025My service advisor Stephen L. is awesome! Love the customer service and cleanliness of this dealershipI sincerely appreciate you taking the time to share your experience with Stephen here at Mercedes-Benz of Boston. I'm so honored by your kind words and happy to hear that we were able to provide you with a wonderful experience! We aim to provide each guest with the best customer experience and Stephen is truly a testament to that. Thank you for your patronage and we look forward to serving all of your automotive needs for many more years to come. Sincerely, Jeff Davis General Manager Mercedes-Benz of Boston
Mercedes-Benz CLE
Mercedes-Benz EQE SUV
Mercedes-Benz GLC-Class
Steve, thank you for choosing us! We'll see you next time. Safe travels! - The Mercedes-Benz of Boston Team
by Mercedes-Benz of Boston on 03/10/2025