Mercedes-Benz of Boston

Jeff , I want to thank you for assisting us in replacing the blood stained seatbelt in our car . I had the replacement done at MB Natick today as a result of your intervention in taking care of this problem . I took a look at the multiple e mails I exchanged with your colleagues at MB Natick as well as my notes with the final instruction from the Natick service rep that he had gone to dealer management at my request and their feedback to me was to “go back to the dealer where you bought your car . “ That lack of customer responsiveness on their part turned out to be the best thing that happened because it brought me back to you and MB Boston . Your email response was what I hoped for - you said ,”we will look into it , and take care of it .” You did ! You had with Georgina as our sales rep , two loyal customers , and now that she is no longer with MB Boston , your assistance with our problem has renewed our total loyalty to your dealership . ( provided we get a great deal on the next vehicle ! ). I would ask that you consider forwarding this to Herb Chambers as he could use it as a case study of losing loyal customers and regaining them . Also glad you have good teeth ! Best Wishes for the Holidays ! Tom