Lia Honda Northampton
Customer Reviews of Lia Honda Northampton
Review type:
Like coming home
Service
by Chandra on 05/04/2021Lia have an amazing service team. Mostly because theres women!!!! Everyone is always friendly and the service, great!Chandra, thank you for your very kind review. We are pleased to hear that your vehicle service experience with us was so positive. We look forward to seeing you again when it is time for your next service.
A very satisfied customer!!
by Melinda Johns on 04/30/2021Although right now the dealership is under construction I was able to get my car serviced without a problem! I dealt directly with Amy Saletnik from the phone call all the way to the cashing out process! What surprised me is she recognized… my voice right over the phone as she has helped me before! Amy made my appointment after going over all of the work I needed done and she was able to give me my total price including my coupons I used! She was there and came right over to me as I brought the car in. She showed me the waiting area and I felt it was a little tight in there and I was not so comfortable so she gave me a spot outside and a chair so I would feel more comfortable! I was so happy with that as it was nice out and I had my private space! During the staff working on my car she checked on me and kept me up to date on the process! When my car was finished she went over the paperwork with me and went over the recommendations that were made for future work! She walked me over to the check out area where I was to pay and welcomed me to come back to start addressing the things that need to be done! She has very great customer service and I will be returning to her directly every time I come back! She is very polite and knowledgeable about the cars!Melinda, thank you for taking the time to share your experience. We are pleased to know that Amy has taken such great care of you. Our aim is to give every guest the highest level of customer service and quality. We look forward to serving your future automotive needs.
Outstanding!
by Ms A on 04/18/2021Ally Rock guided me through my 3rd lease with Lia Honda Northampton. Ally could not have been more helpful, patient, and knowledgeable - going above and beyond to make leasing my beautiful new Civic a quick and easy experience.Timing chain replacement
by Gerry on 04/08/2021The Service Dept. rep. that I dealt with, Desiree Frank, was very knowledgeable, friendly and courteous. She is a shining star who works hard to always achieve total customer satisfaction.Gerry, thank you for your very kind review! We are always happy to hear that our customers are 100% satisfied with service they received from us! We look forward to seeing you again when your truck is ready for its next service.
Thank you Ruth
by Nicole S on 04/05/2021Ruth was great to work with and very knowledgeable.Nicole, thank you for your very kind review. We are pleased to hear that your vehicle service experience with Ruth was so positive. We look forward to seeing you again when it is time for your next service.
Recall repair
by skytoaster on 04/01/2021My Honda fit got its drive shaft recalled, so I took it to Lia Honda because it was the closest place. I worked with Desiree Frank, who was incredibly kind, helpful, and professional. It was a great experience and I'll come back if there's… another recall.Thank you for sharing your positive experience! We look forward to seeing you the next time your car needs service.
Nice job!
by Steven R on 03/23/2021Do to a recall, my service was somewhat lengthy, but my service adviser Ruth Brown kept me informed of the progress and did everything possible to make sure I was comfortable. Nice job by everyone!Love my new car
by Young on 03/02/2021Alex Medina helped me purchase my first car from the Lia Honda dealership. He was pleasant, knowledgeable, and I would happily deal with him again. I’m enjoying the new vehicle (CR-V Hybrid) very much.Young, on behalf of everyone here at Lia Honda Northampton, thank you for your feedback in this 5-Star review! We are glad your needs were met and that Alex was such a great help. We look forward to serving your future automotive needs.
Being Treated Right at the Service Counter
by Joe Zadroga on 03/01/2021Amy Saletnik was professional, courteous, and kept me informed about the work being done on my vehicle. That's what I expected and that is the way she was during my visit to Lia Honda.Joe, thank you for your very kind review. We are pleased to hear that your vehicle service experience with Amy was so positive. We look forward to seeing you again when it is time for your next service.
Lia did a great job again!
by NDC on 02/23/2021I’ve just leased a second Honda from Lia in Northampton MA. Just like the first time, customer service was excellent, and I’m enjoying the new vehicle (CR-V Hybrid) very much. Devante, the salesman, was pleasant, knowledgeable, and I would… happily deal with him again.Positive experience
by Kadie on 02/18/2021Joseph Camerato helped me purchase my first car from the Lia Honda dealership. He was extremely helpful and answered all of my questions. He made the experience of getting a car fun and stress free.Kadie, congratulations on your first car purchase and we are glad to hear that we were the dealership who had the honor of taking care of you. We focus on customer satisfaction and are glad to hear that Joseph showed you how much we value our customers. Enjoy showing off your brand new car!
Inspection/Service Review
by Paul D on 02/18/2021Desiree Frank was my service advisor. She was very professional, friendly and highly competent. In addition to the annual inspection (original reason for the visit), Desiree and the service team advised of some other work that needed to… be done, including a new battery. May not sound like much, but on a cold winter day that last thing I want is to be left with a car that will not start. Thank you very much Desiree and Service Team.Paul, thank you for taking the time to share your experience. We are pleased to know that our service team has taken such great care of you. Our aim is to give every guest the highest level of customer service and quality.
Headlight Install
by David G on 02/18/2021Amy Saletnik helped make this a good experience (if getting a headlight fixed qualifies). Very nice service.David, thank you for your time and feedback. We are delighted to hear that you are satisfied with your experience. That is our #1 goal! Please feel free to contact us for any of your vehicle service needs. We would be happy to help!
Trusted service and superior support.
by Desiree Frank on 02/17/2021Lia Honda of Northampton has provided 12 years of support staff and trusted service for our car. They are very good at providing a diagnosis and an estimate prior to starting any work. It’s rare that the car can’t be brought in immediately… or within a couple of days.Excellent service!!
by Ebony Timothy on 01/18/2021updated 01/25/2021Amy Saletnik was amazing as usual! Very friendly & knowledgeable. Dropped my car off for service and was notified immediately to pick up my vehicle when it was done!Lia for Life
by C Raff on 01/20/2021Amy Saletnik was very nice and got my car in and out in a flash.Thank you for your time and feedback. We are pleased to hear that Amy was able to fix your vehicle, quickly and conveniently. Please contact us again should you have any further issues.
A Happy Customer
by StephP on 01/18/2021I recently had my yearly safety inspection and routine maintenance done at Lia Honda. I was pleasantly and enthusiastically greeted by Ruth Brown. The service work was completed in a timely manner. I was pleased with the communication and… service I received. Thank you Ruth and the service team at Lia!StephP, we are so pleased to hear about your quick and effective service! We aim to please all our customers so every success story puts a smile on our faces. Thanks again and we look forward to seeing you in the future.
Excellent service
by Good experience all around on 01/07/2021Michael Wyzik was clear, efficient and thorough in his explanation of what was needed, the cost, and the time frame involved in my car repair. He was also respectful and considerate in keeping me informed of progress while I waited. The… repair itself was well done. I will also add that the waiting area at Lia Honda was well arranged for safety during Covid.Couldn’t have asked for better!
by Kathryn on 01/05/2021My 2019 pilot had the infotainment system go black (known model issue). Lia service dept., especially Amy, went over and above to fix it and make sure it stayed fixed. She’s great and I will continue to go to Lia because of her!Kathryn, thank you for your time and for your loyalty. We are delighted to hear that Amy has provided you with exceptional, trusted service! Please let us know when your vehicle is ready for its next service. We look forward to seeing you again!
Excellent experience
by Debra Gardner on 12/29/2020Thank you Joe Camerota He was very professional and friendly he made our buying experience superb. The only bad thing is he's a cowboy fan .Haha We want to thank joe and juan for the wonderful experience!Debra, we are thrilled to hear about your positive experience. Our entire dealership takes great pride in providing the best possible buying experience and Joe will be thrilled to hear your kind words. We look forward to serving your automotive needs in the future.
Thank you!
by Stephanie on 12/26/2020Michael Wyzik was extremely helpful and friendly. Thank you!Stephanie, thank you for sharing your positive experience! We look forward to seeing you the next time your car needs service.
Thanks for the positive feedback on working with Michael. We're delighted he effortlessly accommodated your interest in a newer Pilot. Congratulations! We wish you so much happiness in your upcoming travels, from all of us at Lia Honda.
by Lia Honda Northampton on 01/22/2025