Lia Honda Northampton
Customer Reviews of Lia Honda Northampton
Review type:
Like coming home
Excellent customer service
by BMelnik on 12/07/2020I had an excellent experience. Amy Saletnik in the service department was kind, helpful and informative.Thank you for your time and feedback. We are pleased to hear that you had such a positive experience with Amy. We look forward to seeing you again when your vehicle is ready for its next service.
Good Service
by No Complaints on 12/07/2020Good service. They get you in and out. Facilities are subpar compared to other contemporary dealerships but service is just as good, if not better, than otjer dealerships.Thank you for your time and kind review. We are pleased to hear that you had such a positive experience with the team here at Lia Honda Northampton. We look forward to working with you again in the future.
Lia honda
by Alexis Gamble Harris on 12/07/2020Amy Saletnik has always provided the best customer serviced every time I go there I definitely recommend going to her for any help when it comes to getting you car serviced at Lia hondaAlexis, thank you for sharing your experience with us! We are pleased to hear that your vehicle service was A+! We look forward to serving your automotive needs in the future.
Terrific
by Vicki Williams on 12/05/2020Service, as always! Thank you Desiree Frank for your prompt, fair, and friendly service! I recommend your service, to all my friends and family!Vicki, on behalf of everyone here at Lia Honda Northampton, thank you for your thoughtful review. We appreciate your willingness to recommend us to others and look forward to an opportunity to serve you again.
Loyal Customer
by Purple Butterfly on 12/05/2020I drive out of my way to have my 2018 Honda CRV serviced at Lia Honda Northampton. It's a 30 minute drive from my home. However, I don't see it as an inconvenience, due to the great customer service of Desiree Frank in the service… department and other staff at this dealership. I appreciate their honesty and the care given to my vehicle at each service visit. I've been going to Lia Honda Northampton for many years.Thank you for your very kind review and continued loyalty over the years. We are delighted to hear that one of the reasons that you keep coming back to see us is our exceptional service! We look forward to seeing you again when your vehicle is ready for its next service!
Amy S in service
by Tyrese H on 12/04/2020Amy S in service is the best the only person I’ll go to and and only dealership I trust with my carTyrese, thank you for your very kind review. We are delighted to hear that you fully and completely trust Amy with your vehicle service needs! Thank you! We look forward to seeing you again when your vehicle is ready for its next service.
Customer service is great!
by Danny C on 11/13/2020We went in around 11am, and left with a car at 230pm. The salesman was cooperating with our needs and the buying experience went pretty smooth. They rushed the car to get clean and didn’t realize we left with a dead battery. It happens, we… all make mistakes but they were very helpful on replacing our battery in a timely manner. All in all 4/5 star rating from usAnother great service experience...
by Peter Davies on 11/09/2020I brought my Honda Accord in for a check up before I left on a long trip. Amy Saletnik made sure my major systems were checked out and that any service needed was done. It was all accomplished in a reasonable time period, was very thorough,… and was fairly priced. As usual, my experience at Lia , and with Amy, was productive, easy, and enjoyable.Service
by Amy saletnik on 11/05/2020I took my honda crv in for service and it took longer than I wanted to wait. I sat there in the waiting room for 3 hours I wish they came out to tell long it was going to take.but that never happened.Service Dept. Thanks
by Clee on 11/02/2020Lia Honda is great. The service writer Ruth is tops. My car had to stay in the shop overnight for timing cover reseal. Ruth fixed me up with a loaner car without any problem. The following day she explained everything that was done. I would… also like to thank the mechanic Issac.Clee, thank you for taking the time to share your experience. We are pleased to know that our service team has taken such great care of you. Our aim is to give every guest the highest level of customer service and quality.
LIA Honda and salesman Ray Becker
by Ray Becker on 10/22/2020Ray Becket was without a doubt the most helpful and accommodating sales representative I have ever dealt with and I am 76 years old ( lots of cars). He did everything to make me feel comfortable, coming to an agreement upon a deal, and… initiating and completing all the paper work and registry requirements. When I drove off the Lia lot, I was done with everything thanks to Ray. A true pleasure and experience!!We would like to thank you for letting us know how we are doing. Here at Lia Honda Northampton, we work extremely hard to ensure that our guests are comfortable with their visit. We are glad to hear that Ray was able to assist you in finding a vehicle that was right for you.
Lia service team did a great job
by Neville on 09/30/2020I haven’t had any experience with a car dealership since the beginning of the COVID crisis. Lia were very well set up for the drop off and pick up of my vehicle. Amy Saletnik, my service associate, did a great job, with accurate estimates… of time and cost, and prompt and pleasant contact as soon as the service was complete.Neville, thank you for your kind review. We are delighted to hear that your vehicle service was completed quickly and conveniently, as promised! We look forward to seeing you again when your car is ready for its next service.
Great service
by Great service on 09/23/2020Amy Saletnik was very helpful and made my service experience an easy process.Thank you so much for your kind words! We are thrilled to know that you enjoyed your recent experience. We hope to see you again in the future, and you can bet that you will receive the same quick and easy service.
Amy Saletnik service rep Lia Honda
by Amy Saletnik service rep on 09/18/2020Amy Saletnik service rep at Lia Honda Northampton Ma is very friendly, knowledgeable and keeps me up to date on any problems. Amy always finds ways to save me money in these tough economic times. I have owned 5 Hondas and have delt with 5… different dealers and their service departments and Amy is #1 in my opinion! Why deal with the rest when you can deal with the best Amy Saletnik and Lia Honda.Thank you for your kind review. We are delighted to hear that the best service you have experienced has been by Amy here at Lia Honda Northampton! Please let us know when it is time for your next vehicle service. We would be happy to help!
Great Service - Ask for Desiree Frank
by Great Service on 09/17/2020I have been servicing our vehicles with Lia Honda for many years. I highly recommend Desiree Frank as a service advisor. She is extremely knowledgable, honest and friendly.Thank you for your time and for your loyalty to over the years. We are delighted to hear that we provided you with exceptional, trusted service! Please let us know when your vehicle is ready for its next service. We look forward to seeing you again!
Quality workmanship
by Bwaryasz2012 on 09/17/2020This isn’t the first time I’ve taken my vehicles in to be serviced at Lia Honda and have intentionally had Amy be my service advisor. It also won’t be the last time either. I realize that this is a generic post initially but now I’ll get… down to the meat of the review. The workmanship is done with confidence and skill, Amy goes back through the cars before she releases them to the customers. On occasion that you have someone in the shop that you just don’t work well with Amy will also become the individual that addresses everything just so you’re taken care of. I recently went in to get wiper blades and the older gentleman confused what I needed and what another customer needed. Then he proceeded to attempt to lecture and started fighting with me over what parts I needed for my car despite my bringing the blade arms and refills in with me to get the parts. Once again Amy heard what was happening and came inside the parts department physically got the refills that I needed, helped facilitate the exchange insuring I was refunded for the unnecessary amount and then proceeded to walk out into the rain and put my new refills and wiper blades onto my car. Then she turned around and coordinated all the care needs for my mother car where she made sure the tires were mounted and the car was inspected and yet my third vehicle was inspected. To be clear this was a triple vehicle (of 5) to be serviced day. It just goes to show the level of skill commitment and compassion as well as attention to all the customers needs. With everything going on with my transportation the services were provided with quality over quantity.Thank you for your time and feedback. We are delighted to hear that you are completely satisfied with your experiences with Amy. That is our #1 goal! Please feel free to contact us for any of your vehicle service needs. We would be happy to help!
Quality as Usual
by Bethany A Waryasz on 08/26/2020Once again Amy has gone above and beyond with my vehicles to provide me the service I know can be done and makes sure they are done right.Bethany, thank you for sharing this kind review with us. We appreciate your loyalty. Amy will be thrilled to hear of your satisfaction. We look forward to the opportunity to continue serving your automotive needs!
Lia Honda
by LIA on 08/19/2020Good Service Very thorough All options explained in detail Matt Bachand was very helpfulThank you for your time and feedback. We are pleased to hear that you had such a positive experience with us. We look forward to serving your automotive needs in the future.
Excellent work
by Pamela Tyson on 08/10/2020Michael Wysek was very professional and helpful. I appreciated his informing me of the work that would be occurring and the amount of time it would take. He was a pleasure to work with.Pamela, thank you for your very kind review! We are always happy to hear that our customers are 100% satisfied with service they received from us! We look forward to seeing you again when your car is ready for its next service.
courteous
by George synan on 07/29/2020Mike Wyzik wad professional and courteous. service was performed professionally. took great precautions about covid-19 when returning vehicle.George, thank you for taking the time to share your experience. We are pleased to know that Mike has taken such great care of you. Our aim is to give every guest the highest level of customer service and quality.
Desiree Frank is outstanding.
by Rosewmary on 07/14/2020Since coming to this area I had been using another business to take care of my Honda's needs; 2007 Honda Accord, but when I had another bad experience with that business, I decided to try Lia Honda. I have been dealing with Desiree Frank,… and my interactions with her have all been excellent.Rosewmary, thank you for taking the time to share your experience. We are pleased to know that Desiree has taken such great care of you. Our aim is to give every guest the highest level of customer service and quality.
Thanks for the positive feedback on working with Michael. We're delighted he effortlessly accommodated your interest in a newer Pilot. Congratulations! We wish you so much happiness in your upcoming travels, from all of us at Lia Honda.
by Lia Honda Northampton on 01/22/2025