Lia Honda Northampton
Customer Reviews of Lia Honda Northampton
Review type:
Like coming home
Great Service
by Mashrur Rashik on 09/16/2022I worked with Desiree Frank to service my brakes. She was meticulous in explaining the details of the service and also helpful in accommodating my budget constraints. I would recommend her if you choose Lia Honda Northampton for service.Thanks so much, Mashrur! We really appreciate you stopping by to share your positive feedback of Desiree and our service department. She is certainly an asset to our team. We're delighted she provided all the support you needed to get your brakes fixed up to your satisfaction. We look forward to making your next visit just as great. Until then, drive safe and take care!
Thank you for getting my family home safe
by Brian Greenan on 09/05/2022Lia Honda Service was great and we arrived safely back to our home in Maryland! The staff of Lia Honda, in particular Nantricia Sibley, served as a guardian angel to our family on 8/29/2022! Ms. Sibley anticipated my urgent need at 9AM on a… busy Monday morning (I did not have an appointment - I was an out of state walk-in). The thoughtful way that our car problem was handled left a very positive impression about people in Northampton (our day trip around the area and to MOCA in North Adams had to be cancelled due to tire and battery problems). We plan to return. Thank you Lia Honda for excellent customer care!Brian, What a lovely review of Nantricia! Thank you so much for sharing the details of your bumpy visit to our neck of the woods. Nantricia will certainly be honored to have earned your confidence and admiration and we are more than pleased to know she provided you with a first-class sense of urgency and care. If ever you're in town and should have any questions or concerns we may address for you, please don't hesitate to give us a call. Thanks again!
Service at Lia
by Soho gramma on 08/30/2022Desiree Frank made the service experience easy. I was in and out at the estimated time.Thanks so much for visiting us in the service department and for your outstanding review of that experience! We are pleased that Desiree took care of you and your vehicle in such a timely manner. We look forward to the opportunity to assist you again some day. Until then, take care!
Great service start to finish
by DT on 08/19/2022Always personal & customer friendly. Informative Start to Finish. In good hands.Thanks so much for rating our service department 5-stars! We're glad we could provide you with the first-class quality you and your vehicles deserve. It is our pleasure to not only be informative but welcoming and thorough as well. Please don't hesitate to give us a call about any of your automotive needs. We look forward to being of service. Take care!
Help with new car
by John on 08/04/2022Manny Quinones was great in helping me with the workings of Bluetooth in my new car. The first time connection was not user friendly and Manny took the time to work with me in straightening things out. He was courteous, knowledgeable and… "got the job done". This was in addition to a few other things he helped me with. I was really glad to have him help me.John, Thank you so much for your positive review! We are so glad that Manny took great care of you! It is our pleasure to assist you in any way possible. We wish you safe travels! Please do not hesitate to give us a call if there is ever anything more that he and the team may help you with.
Desiree Frank - service pro - is EXCELLENT !!
by Ted J on 07/26/2022For efficient and knowledgeable service I would highly recommend Desire Frank. Desiree is honest, helpful, and extraordinarily efficient !Ted, Thank you for leaving Desiree this positive review and recommendation! We are so glad that she provided you with top-notch service! It is our pleasure to assist you in any way possible. We wish you safe travels and we hope to see you again the next time your vehicle is ready for service!
Excellent service
by Kristina K on 07/12/2022I’ve been coming to this dealership for a few years now and every single time I’ve always had a wonderful experience. I’ve never had to return with any problems after service, my car always feels brand new and has been keeping me on the… road trouble free. It feels like a salon experience but for your car if that’s something you enjoy like I do. Thank you Desiree Frank, you’ve always been incredibly helpful every time I come in for service and I always recommend this location to family and friends that need assistance with their cars. 10/10 experience every time, you guys rock!Kristina, Thank you so much for your wonderful review and recommendation! We are honored that you continue to confide in us with your automotive needs, and we are overjoyed that Desiree consistently provides you with the quality service that you deserve. It is our pleasure to assist you in any way possible. We wish you the safest of travels until we meet again!
Quick polite service
by ML on 07/12/2022Emmanual Quinones - polite, attentive, quick and always smilingThank you for leaving Emmanuel this positive review! We are happy to hear that he provided you with top-notch service! If there is ever anything more that he and the team may help you with, please do not hesitate to give us a call!
Hailey Fairman was exceptional!
by D Irish on 07/12/2022From the time I pulled into the service bay, the professionalism and friendliness of Hailey was exceptional. She was thorough and friendly and provided all the information needed to understand the process. She went out of her way to apply… available discounts as well.Thank you so much for your positive review! We are so glad that Hailey took great care of you. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.
Trust their work
by Louise L on 06/09/2022I trust my service rep Desiree Frank to make sound recommendations that keep my 10 year old, 200k + mileage car humming along reliably. She works hard to find me the best deals & discounts and gives me an honest assessment of what must be… done vs. what can wait a year or two.Louise, Thank you so much for your positive review! We are so glad that Desiree consistently takes great care of you. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with!
Reliable Service and Positive Experience
by Kathy on 06/04/2022Service at Lia is reliable and fast. My service rep Desiree Frank made my experience positive and dependable. Desiree Frank was a great service manager. She was competent, professional, and respectful. She was clear in her explanation… of service and kept me updated on my progress. I appreciate the care and interest she took in managing my service. I would recommend her to others and ask for her help again. I felt I was in good hands. I will request her help at my next visit.Kathy, Thank you so much for your wonderful review! We are delighted that Desiree consistently provides you with the quality service that you so much deserve, and she will be honored to have earned your kind recommendation! We hope that you continue to choose us for all of your future automotive needs. Safe travels!
Fast ,friendly efficient
by Guy on 05/30/2022Polite , honest appraisal. Courtesy driver was great. Work was done faster and for less than the estimate.Thank you so much for your positive review! Offering quality and efficient service is so important to us, and we are pleased that our team provided you with nothing less. We hope that you continue to choose us for all of your future automotive needs! Safe travels!
Service dept
by Mary Wheeler on 05/06/2022Took my Honda CRV into Lua Honda. It was making odd noises and seemed sluggish. They diagnosed the problem but the parts were on back order. They offered me a loaner car when it became available and kept me informed of its progress. Bev… from the service dept could not have been more accommodating and pleasant to work with. Although it was expensive to fix I thought it was a fair price and now my 2013 CRV runs great.Mary, Thank you for your positive review! We are so glad that Bev could get your automotive needs taken care of. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.
Desiree Frank is an exceptional service provider.
by Jim Morrison on 05/03/2022We travel over an hour each way to have our car serviced with Desiree. It is worth the gas money and the tolls.Jim, Thank you so much for your positive review! We are honored that you continue to confide in us with your automotive needs, and we are so glad that Desiree provides you with the quality care that you deserve! It is our pleasure to assist you in any way possible. We wish you the safest of travels until we meet again!
Friendly and professional service
by Maria on 04/23/2022It was my first visit at this service facility and it was great. The environment was very friendly and professional. It was a pleasant experience compared to other service places.Marla, Than you so much for your positive review! We are so glad that our team could provide you with a top-notch experience! It is our pleasure to assist you in any way possible. We wish you safe travels and we hope to see you again the next time your vehicle is ready for service!
100000 mile service
by Tony on 04/18/2022Bev Tatro and rest of service team quickly and efficiently got my car serviced.Tony, Thank you so much for your wonderful review! We are so glad that Bev and the team could get your automotive needs efficiently taken care of. It is our pleasure to serve you. We wish you safe travels and we hope to see you again the next time your vehicle is ready for service!
Lia honda of Northampton
by Richard B on 04/01/2022Service advisor Desiree Frank goes above and beyond for her customers.Richard, Thank you for leaving Desiree this 5-star rating! We are so glad that she provided you with the quality service that you deserve! We hope to see you again the next time your vehicle is ready for service.
Oil change.
by Big Al on 03/17/2022Easy to make an appointment. Thorough service.Desiree Frank is always professional and a joy to work with.Thank you for your 5-star rating! Offering thorough and efficient service is so important to us, and we are delighted that Desiree consistently provides you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!
Great Service
by Tom J on 02/10/2022I have always used Lia Honda for service and maintenance on both my Honda vehicles. The quality of the work is first class, and the staff is supportive and friendly. Desiree Frank was very helpful - she kept me informed as to the progress… of the work and explained the charges at the end clearly and effectively.Tom, Thank you so much for your positive review! Providing thorough and efficient service is so important to us, and we are pleased that Desiree's efforts met your satisfaction! It is our pleasure to serve you. We wish you safe travels and we hope that you continue to choose us for all of your future automotive needs!
Service personnel are aces
by Tree aka Jon on 01/27/2022It is the care, helpfulness and advice of the service people that keep me coming back to Lia Honda. Hayley Fineman most recently, and both she and Deserie in the past, are essential for me.Thank you so much for your wonderful review! We are happy to hear that Hayley and the team could consistently provide you with the quality service that you so much deserve! it is our pleasure to assist you in any way possible. We wish you the safest of travels until we meet again!
Excellent Service!
by StephP on 01/27/2022I recently brought my Honda CRV in for an annual inspection and maintenance. I had the pleasure of working with Desiree Frank. She is very knowledgeable, friendly and patient; she took the time to look at my service history and provided… additional recommendations for service. I felt that the work performed was fairly priced and well done. Thank you Desiree and entire LIA team. I have always been happy with the service at Lia and plan to continue bringing my vehicle there to be serviced.Steph, Providing top-notch service is so important to us, and we are pleased that Desiree's efforts consistently meet your satisfaction. It is our pleasure to serve you. Thank you so much for your positive review! We look forward to continue providing you and your vehicle with our best care in your visits to come!
Thanks for the positive feedback on working with Michael. We're delighted he effortlessly accommodated your interest in a newer Pilot. Congratulations! We wish you so much happiness in your upcoming travels, from all of us at Lia Honda.
by Lia Honda Northampton on 01/22/2025