Lia Honda Northampton
Customer Reviews of Lia Honda Northampton
Review type:
Like coming home
Easy easy easy
by BKS Amherst MA on 01/26/2022Ally at Lia Honda was terrific. She texted me the morning after I submitted an email inquiry and we set up a test drive for that day. She was friendly and knowledgeable, and we closed our deal quickly. She handled all the registration stuff… and kept me apprised about the status of pick up. I was quickly on the road in my new car. She also texted to follow up. All in all an excellent experience.Thank you so much for your wonderful review! We are so glad that Ally could be of assistance to you, and that she made your experience with us an all-around success! We are honored to have had the opportunity to work with you. Wishing you the warmest congratulations on your new vehicle- on behalf of the entire team!
Great service!
by Yvonne on 01/26/2022I was helped by Hayley Fairman who made the process of having maintenance service done at Lia Honda very easy. She was very helpful with any questions I had.Yvonne, Thank you for sharing the positive experience you had with Hayley! We are so glad that she took great care of you throughout your visit. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.
Always Satisfied
by Lisa B on 01/26/2022I have been bringing my 2010 Honda Pilot Touring to Lia Honda since I bought it. Desiree Frank has always been professional, courteous and knowledgeable. I highly recommend this dealership for service on your Honda vehicle! Look for coupons… on their website for discounts.Lisa, Thank you so much for your positive review and recommendation! We are honored that you continue to confide in us with your automotive needs, and we are so glad that Desiree consistently provides you with the quality service that you so much deserve! We wish you the safest of travels until we meet again!
You Serve
by Rona Conrad on 01/25/2022Desiree Frank gave great service. She understands the needs of my vehicle. The service was excellent.We are so glad that Desiree took great care of you throughout your visit. It is our pleasure to assist you in any way possible. We thank you for your positive review and we hope to see you again the next time your vehicle is ready for service!
Desiree F. - Awesome
by Ahn on 01/21/2022Desiree is really a great professional. She is welcoming and gets repair work scheduled right away. I’m sure that she is as responsible as the technicians for lifelong customers. Thank you, Desiree!We are so glad that Desiree took great care of you throughout your visit! It is our pleasure to assist you in any way possible. We thank you for your positive review, and we hope to see you again the next time your vehicle is ready for service!
Service Experience with Desiree
by D Marya on 01/20/2022Thanks to Desiree for making it so easy to work with Lia Honda Service. She is extremely professional and a pleasure to work with.Thank you for taking the time to leave Desiree this wonderful review! She will be honored to hear of your very kind words and to know that you deeply valued her service. If there is ever anything more that she and the team may help you with, please do not hesitate to give us a call!
Pleasant Car Buying
by Mickey on 01/18/2022We had a great experience with Roger cote, our salesman. He was very informative about the car, never pushy, took all the time we need to discuss financing and we got an excellent rate.Mickey, Congratulations on your new vehicle! Providing a hassle-free and remarkable experience is always our goal, and we are delighted that Roger's efforts met your satisfaction! We greatly appreciate the opportunity to work with you. Thank you so much for your wonderful review! Safe travels!
Desiree rocks!
by Santiago Colas on 12/04/2021I’ve always felt satisfied with the service at Honda. But this was the first time I have ever felt actually happy during and after my service appointment. And that is saying a lot considering that I went in expecting an oil change and tire… rotation and came out having spent close to $1,000! The simple reason was Desiree Frank! Working alone, she was not only calm, knowledgeable and professional, she was cheerful in a way that felt genuinely human! Hands down the best I’ve ever worked with and I will come back just because of her.Thank you for leaving Desiree this amazing review! She will be honored to hear of your very kind words and to know how greatly you valued her assistance! Your safety and satisfaction are of the utmost importance to us, and we look forward to working with you again the next time you are in need of automotive service!
Happy Customer
by Hoopofficial on 11/17/2021Good service experience overall. Oil change and rotation was quick. Identify some things to consider replacing.Thank you so much for your 5-star review! Offering quality and efficient service is so important to us, and we are overjoyed that our efforts met your satisfaction. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns!
Desiree Frank, Service Rep, Goes Above and Beyond !!!
by Teddy J on 11/09/2021Desiree Frank is a fantastic service rep. I recommend scheduling your car service through her because she is professional, friendly and extremly efficient ! I couldn't be happier to schedule my work with her because she always gets the job… done with the least fuss and worry !Teddy, Thank you for leaving Desiree this excellent review and recommendation! We are delighted that she consistently provides you and your vehicle with great care throughout your visits. She will be honored to know that you deeply value her service. Please drive safely, and do not hesitate to give us a call if we may ever be of further service to you in the future.
Deceptive Advertizing
by STEPHEN HENRY on 10/22/2021I live in CT but drove to Northhampton because of the price I found on line. When I arrive at the dealership and showed the salesperson a screenshot from the website 2 days prior he stated that he could not honor the price. He stated that… the sales manager said that they had had some difficult with the website. It was a nice day for a drive, but still disappointing! Don’t believe that advertised prices.Hello Stephen, Thank you for sharing your experience with us. We do apologize for the miscommunication with the price of the vehicle you were interested in. Unfortunately, our website was pulling the wrong price that day and was corrected later. Again our apologies that we could not honor the price difference. Sincerely, Lia Honda Northampton
Great sales service
by Lia Honda on 10/12/2021Had a great experience at Lia Honda with Matt Midder. How went above and beyond to find me a vehicle in my price range. Service was professional and courteous. Highly recommend.Thank you so much for your wonderful review and recommendation! We are so glad that Matt took great care of you throughout your visit. It is our pleasure to assist you in any way possible. We wish you the warmest congratulations on your new vehicle- on behalf of Matt and the entire team! Safe travels!
My new 2022 civic!
by Honda Civic 2022 on 08/14/2021Great experience at Lia Honda of Northampton purchasing my 2022 civic LX! I worked with Roger Cote and he couldn’t have made things any easier, quicker or smoother. Honest, and very thorough as far as talking through and explaining… everything. I would 100% recommend going and seeing him if you are interested in a new vehicle. Heck, I might even swing by just to visit him!We greatly appreciate you taking the time to leave Roger this excellent review! We are so glad that he could get you into a vehicle that you love- while providing you with a seamless and exceptional experience! He will be honored to have earned your kind recommendation. We wish you the warmest congratulations on your new Honda Civic LX- on behalf of Roger and the entire team! We hope for an opportunity to work with you again in the future. Safe travels!
Worst car buying experience ever!
by Charlie McGuire on 08/08/2021With the shortage of new cars, this dealer is taking full advantage of the consumer!! They charge a $600 fee just because. They also force you to purchase a “Pro Pack”! $1000 for floor mats and splash guards supposedly they apply simonize… glass coat. There is no negotiation on this, every vehicle that goes off their lot gets this or they dont sell to you! Its really an insurance policy that you purchase to remove stains that you cant get out. They promised a 2.3 percent interest rate, then when we got there to do the deal they said we didnt tell them about the balance on our vehicle so the rate would now be 2.8! On top of all that they kept writing up the deal and not including our $500 down payment that we paid by card. So in essence they wanted to steal our down payment. During the negotiation process the interim sales manager, Matthew kept telling us, we have had a thousand calls on this vehicle. If you dont take it, we will sell it before you are out of parking lot. Then they delivered it to me at my local DMV. Problem was they sent me to the wrong DMV! I really felt bad for the delivery person. She has to supply her own tools. They didnt teach her that there were fancy fasteners in glove box to attach plate to rear bumper. So we spent 11/2 hrs at 2 hardware stores and an autoparts store. Finally figured out we had fasteners all along. I was left with a 10 day inspection sticker and had to pay to hsve vehicle inspected. They also didnt leave me with a full tank of gas. I complained to salesman and he said he would look into it. Never heard back!Hello Charlie, Were very sorry to hear that you were unhappy with the sales process. We try to very to hard to help on getting the car you were looking for and we do appreciate your business. However, we did let you know of the fee's upfront and yes the rate did change since your trade still had a balance on it. Also, as a curtesy we did provide a full tank of gas when we left to deliver you the vehicle and the paperwork was given to you with all the listed fee's. Again, we are sorry that you were dissatisfied with our dealership. Please contact our dealership if you would like to discuss further. Thank you, Lia Honda Northampton
Great service.
by Desiree Frank on 07/22/2021Desiree Frank was our service manager. She was great. She took time to tell us what was needed and then at the end of the service went over everything. Desiree was friendly and made us feel at home as we waited and also found her to be… knowledgeable, professional, and welcoming.Thank you for taking the time to leave Desiree this excellent review! Offering thorough and efficient services is always our goal, and we are delighted that she provided you with nothing less. She will be honored to know of your very kind words and that she could make you feel like the valuable customer that you certainly are. We hope to see you again the next time you are in need of automotive service!
Excellent service
by Laura on 05/28/2021I needed a timing belt replaced; a long procedure. Desiree Frank was overseeing this work. She was friendly, helpful and informative; kept in touch to request permission for another needed replacement and let me know when the car would be… ready. She made sure the car was cleaned very carefully at the end of the work!Awesome service
by Yashera on 05/25/2021Ruth Brown she was one of the associates who helped me out that day and she was very helpful and friendly.Excellent service!
by Carolyn Lee on 05/20/2021Brought my vehicle in for tire check. Service was thorough and Desiree Frank made sure vehicle was current with all services and check ups. Thank you!Great service
by Tim Davin on 05/18/2021Desiree Frank is very easy to deal with, listens and follows through as promised.Always A Pleasure!!!
by HikerGal on 05/08/2021I have been going to Lia Honda for many years for oil changes and tire rotations. Desiree Frank's is Always personable, respectful and knowledgeable. I highly recommend this dealership.Thank you for your time and for your loyalty to Lia Honda Northampton over the years. We are delighted to hear that we provided you with exceptional, trusted service! Please let us know when your vehicle is ready for its next service. We look forward to seeing you again!
Service supreme
by peb on 05/05/2021Matthew Midder spent time going over the details involved and was a joy to work with in leasing the car.. I would highly recommend himPeb, thank you for your time and feedback. We are delighted to hear that your shopping experience with Matthew was so positive! We strive to offer exceptional customer service and it sounds like we achieved our goal! We look forward to serving your automotive needs in the future.
Thanks for the positive feedback on working with Michael. We're delighted he effortlessly accommodated your interest in a newer Pilot. Congratulations! We wish you so much happiness in your upcoming travels, from all of us at Lia Honda.
by Lia Honda Northampton on 01/22/2025