Customer Reviews of Ira Lexus
Review type:
New tires
by Starchaser10 on 05/23/2024Excellent customer service! Hugely helpful!!!!Thank you for your feedback! We're delighted to hear that you found our customer service excellent and hugely helpful during your visit for new tires. Our team is committed to providing the best service possible, and it's great to know we met your expectations. We appreciate your support and look forward to assisting you again in the future.
Service iRA Lexus
by Winchester on 05/15/2024Ease of online arranging for service. Prompt check in on arrival. Proving a loaner car. washing the car as part of the service MOST IMPORTANTLY , Dennis, the service manager, is outstanding! He listens to concerns, calls with… updates, proves good explanation of services and a pleasure to work with over the years.We're delighted to hear that you found our online service arrangement process easy and convenient and that your check-in upon arrival was prompt and efficient. Providing a loaner car and including a car wash as part of our service are just some of the ways we aim to make your experience with us as seamless as possible. We're especially proud of Dennis, our service manager, for consistently delivering outstanding service. He's dedicated to listening to your concerns, providing updates, offering clear explanations of services, and making your experience with us a pleasure over the years. Thank you for choosing our dealership, and we look forward to continuing to exceed your expectations!
Service dept
by Lindaes on 05/13/2024Jennifer in the service dept was great to work with. She goes the extra for the customer.We're delighted to learn about your positive experience and the great assistance provided by Jennifer! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.
Lexus reputation mostly deserved
by BArcher on 05/09/2024Overall I love my Lexus it’s everything you would expect with its reputation as a brand. Service is professional my only complaint is sales, where I feel like I was duped into what was explained to me as a tire and rim warranty. I will… never get any value from this warranty and I just hope it doesn’t cost me any more money than I have already spent.Thank you for the candid feedback. Can you please share with me the concern with the tire warranty purchased? Willy Moy, General Manager, wmoy@group1auto.com or 978-739-8608. Thanks
Quarterly service of my 2022 Lexus IX250 AWD
by jimpanagas on 05/08/2024Customer Service Manager Dennis Pellegrino did his usual outstanding job. Checked me in quickly and kept my abreast of the car's progress. The customer waiting area was spotless and has a wonderful cafe area stocked with coffee, cold… drinks, and snacks. And there's plenty of space to spread out in case you need to do some work while your vehicle is being serviced. Honestly, IRA Lexus in Danvers, MA has gotten it right. I would give them a 10.You had a fantastic experience at Ira Lexus of Danvers, especially with Customer Service Manager Dennis. The quick check-in, regular updates, and comfortable waiting area with amenities like coffee, drinks, snacks, and ample space for work make for a top-notch customer service experience. Giving us 10 shows just how satisfied you were with our service. It's great to hear about such positive experiences!
malintenance
by lawrence on 05/02/2024excellent job my car was picked up and drop off on timeWe are delighted to know that your experience was excellent! Ensuring your satisfaction is our top priority, and we value your business. We eagerly anticipate the opportunity to serve you again in the future.
Too pushy
by EP12345 on 04/19/2024I brought my car in for an oil change and was told I needed a tire rotation I said sure but that’s it. I was pulled away to be told I needed all sorts of other work that I don’t believe to be true because I just had my car looked over when… I was considering selling it and none of those issues were noted then. But I felt extremely pressured in getting the work done on the spot and every time I said no I was told there was a discount or a rental I could take. I was pressured into scheduling an appointment when I repeatedly said no I’ll call when I’m ready. No means no. I’m tempted to drive further away when I do complete the service to avoid repeating last nights headache and pushiness.Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Thank you for providing your feedback. We would like to review this with you in more detail when you have time. Please reach out Rick Chase, rchase@group1auto.com 978-739-8619, or Joan Smith joans@group1auto.com
Service Appointment
by Denise L on 04/15/2024Dennis runs the service department and never disappoints when I have my car serviced. Always updating and goes over the invoice with me to make sure I’m satisfied.That's wonderful to hear about Dennis's consistent excellent service in the service department! It's great that he keeps you updated and ensures your satisfaction with the invoice. If there's anything else we can do for you or if you have any further feedback, please let us know. We're here to help!
2022 Lexus RX 350
by Raymond N on 04/15/2024I you would like to experience the best world top professional services ever from the valet to your host advisor please do your self a big favor and go to Ira Lexus for safety and honesty you will never regrettedThank you for your recommendation! It's great to hear that you had such a positive experience at Ira Lexus and that you found our services to be top-notch in professionalism, safety, and honesty. We strive to provide excellent service to all our customers, and we're delighted that you were satisfied with your visit. We're here to help and ensure your continued satisfaction with our dealership.
Lexus GS350
by John Tripod on 04/13/2024Just bought the car with new tires and got a nail in the tire two weeks after. Lexus replaced the tire free of charge.That's great to hear that Ira Lexus of Danvers replaced the tire free of charge! It's always reassuring when unexpected issues like that are handled smoothly. Thank you for choosing us!
Service Review
by Karen Munroe on 04/12/2024I’ve been dealing with Brendan DeAngelis (my service advisor) for over 15 years. He always goes above and beyond. He’s the best!It's wonderful to hear about your long-standing positive relationship with Brendan! We're delighted that he has consistently gone above and beyond to provide you with excellent service for over 15 years. Thank you for sharing your appreciation for Brendan's dedication and expertise—he's indeed a valuable member of our team!
Oil change
by Rhonda25 on 04/10/20245 star review, oil change, wiper change and they found a nail in my tire I didn't know I had, so good they found it before I was stuck somewhereWe are thrilled to hear that you had a 5-star experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Repair
by Kiki1979 on 04/10/2024My Lexus check engine light came on along with AWD malfunction. They got me in right away ran diagnostics and told me the problem was O2 sensor and it’s covered by my warranty.We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Service
by Josephs on 03/27/2024All employees, from drivers to customer service rep were courteous and to the point. Service completed , including thorough wash and clean. Love it!Thank you for sharing your experience! We're delighted to hear that all of our employees, from drivers to customer service representatives, provided courteous and efficient service. It's great to know that the service was completed to your satisfaction, including a thorough wash and clean. We appreciate your feedback and your business!
Great Service
by Rai Ajit on 03/22/2024Very courteous and professional service. The counter person helping was wonderful, ver cheerful and explained everything very clearly. He did an outstanding job!We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Mr
by Mike P. on 03/15/2024Excellent work by staff and the advisor Brendan walked me all the way through with updates and price pointsThat's fantastic to hear! We're glad that you had an excellent experience with the staff and that Brendan provided you with thorough updates and information about the price points during your visit. We're here to ensure your satisfaction and provide top-notch service!
IRA Lexus
by Franknuz on 03/16/2024Very courteous and professionalWe are thrilled to hear that you had a courteous and professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Service
by Hung Nguyen on 03/17/2024Very helpful and fast services.We are thrilled to hear that you had a helpful experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Excellent service!
by Beatriz on 03/01/2024Brendan and his team were easy to work with! He was responsive and kept me updated with the service. Highly recommend this place.We're glad to hear that Brendan and the team provided you with an easy and responsive experience! Keeping customers informed and satisfied is a priority, and it's great to know that we met your expectations. We appreciate your recommendation, and thank you for choosing our dealership!
Oil Change, Axel repair, tire rotation
by 1233466 on 02/16/2024updated 02/22/2024Excellent service - car looks amazing with the wash and running excellent. Dennis was very communicative as always.We're thrilled to hear that you had an excellent experience with our service, and your car looks amazing after the wash! Dennis's communicative approach is something we value, and it's great to know that he was able to keep you informed. We appreciate your business and look forward to providing continued excellent service for you. Safe travels in your beautifully maintained car!
Serving the Andover area, IRA Lexus of Danvers has been providing trustworthy service for many years. Our trained professionals are always receptive and attentive to hear your questions, listen to your concerns, and get you into the perfect Lexus for you.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hi, thank you for sharing your positive experience! We look forward to your next visit! Take care!
by Sue Tilly on 06/08/2024