Ira Lexus
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Quarterly service of my 2022 Lexus IX250 AWD
Written byon 05/08/2024
Customer Service Manager Dennis Pellegrino did his usual outstanding job. Checked me in quickly and kept my abreast of the car's progress. The customer waiting area was spotless and has a wonderful cafe area stocked with coffee, cold drinks, and snacks. And there's plenty of space to spread out in case you need to do some work while your vehicle is being serviced. Honestly, IRA Lexus in Danvers, MA has gotten it right. I would give them a 10.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Sara Thurston on 05/09/2024
Dealer Response
You had a fantastic experience at Ira Lexus of Danvers, especially with Customer Service Manager Dennis. The quick check-in, regular updates, and comfortable waiting area with amenities like coffee, drinks, snacks, and ample space for work make for a top-notch customer service experience. Giving us 10 shows just how satisfied you were with our service. It's great to hear about such positive experiences!
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