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Ira Lexus


101 Andover St, Danvers, MA 01923 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (14) No (2)
Service Rating
Recommend:
Yes (85) No (4)
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Dealership Service Review

2 out of 5 starsservice Rating
Too pushy
Written by EP12345 on 04/19/2024

I brought my car in for an oil change and was told I needed a tire rotation I said sure but that’s it. I was pulled away to be told I needed all sorts of other work that I don’t believe to be true because I just had my car looked over when I was considering selling it and none of those issues were noted then. But I felt extremely pressured in getting the work done on the spot and every time I said no I was told there was a discount or a rental I could take. I was pressured into scheduling an appointment when I repeatedly said no I’ll call when I’m ready. No means no. I’m tempted to drive further away when I do complete the service to avoid repeating last nights headache and pushiness.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Kathryn Glenn on 04/29/2024
Dealer Response
Thank you for providing your feedback. We would like to review this with you in more detail when you have time. Please reach out Rick Chase, rchase@group1auto.com 978-739-8619, or Joan Smith joans@group1auto.com
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Laura Driscoll on 04/19/2024
Dealer Response
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
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