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Dealership Service Review
service Rating
Too pushy
Written by 04/19/2024
onI brought my car in for an oil change and was told I needed a tire rotation I said sure but that’s it. I was pulled away to be told I needed all sorts of other work that I don’t believe to be true because I just had my car looked over when I was considering selling it and none of those issues were noted then. But I felt extremely pressured in getting the work done on the spot and every time I said no I was told there was a discount or a rental I could take. I was pressured into scheduling an appointment when I repeatedly said no I’ll call when I’m ready. No means no. I’m tempted to drive further away when I do complete the service to avoid repeating last nights headache and pushiness.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Kathryn Glenn on 04/29/2024
Dealer Response
Thank you for providing your feedback. We would like to review this with you in more detail when you have time. Please reach out Rick Chase, rchase@group1auto.com 978-739-8619, or Joan Smith joans@group1auto.com
ReportLaura Driscoll on 04/19/2024
Dealer Response
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
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