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Dealership Service Review
service Rating
Lexus reputation mostly deserved
Written byon 05/09/2024
Overall I love my Lexus it’s everything you would expect with its reputation as a brand. Service is professional my only complaint is sales, where I feel like I was duped into what was explained to me as a tire and rim warranty. I will never get any value from this warranty and I just hope it doesn’t cost me any more money than I have already spent.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Sara Thurston on 05/13/2024
Dealer Response
Thank you for the candid feedback. Can you please share with me the concern with the tire warranty purchased? Willy Moy, General Manager, wmoy@group1auto.com or 978-739-8608. Thanks
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