Herb Chambers Ford of Braintree
Customer Reviews of Herb Chambers Ford of Braintree
Review type:
Zero to Purchase in under 5 seconds
Excellent service!
by KL on 11/29/2023I should have had all my prior vehicles serviced at Herb Chambers Ford! I brought my new Lincoln Aviator in for it’s first scheduled oil change. The efficiency and timeliness of service was impressive. Cindy even reminded me that I had… rewards to use to pay for it. Thank you!Thank you for trusting the Herb Chambers Ford of Braintree team with your Aviator's first oil change! It's always our goal to provide efficient and timely service, and we're glad Cindy could help out with the rewards. Thanks for choosing us and we'll see you next time!
Made sure I understood everything that needed to be done
by Russell on 10/28/2023Always very polite and professionalWe appreciate the fantastic five-star review, Russell! Our team looks forward to seeing you again! Thank you! - Herb Chambers Ford of Braintree
Nice place to do business
by Dayle Schoepplein on 10/03/2023Cindy was very friendly and knowledgeable and the service was completed in a timely manner. All around great experienceWe're glad to know that you had a great experience with Cindy and our team at Herb Chambers Ford of Braintree. We appreciate your feedback about the timely service!
Very professional and easy experience
by Doug on 08/29/2023I had a very smooth and stress free experience. Thanks!Hi Doug! We appreciate your amazing review and the shoutout to our team at Herb Chambers Ford of Braintree! Thank you for your business! Have a great day!
Exceptional Service!
by Cody on 06/01/2023I only have great things to say about my experience with the service team at Herb Chambers Ford of Braintree! Drew and others were personable and kept me well informed of the steps taken to service my Explorer. They made the almost… month-long rental experience seamless as well. I look forward to working with them again in the future and highly recommend this dealership to everyone!Cody, we're thrilled to hear how Drew and the team took such great care of you throughout this experience! Thank you for trusting Herb Chambers Ford of Braintree with your Explorer. We appreciate your kind feedback and look forward to serving you again in the future. Take care!
Excellent customer service
by Mayank on 05/25/2023This is the first time I went to this dealership looking for a used Explorer. First of all they are the only ones who have the most number of explorers in stock. Moreover, each vehicle is priced so right based on the miles driven, features… etc that at once I got confused which one to pick. Chris attended me very well and was very patient with me. I booked red color on Saturday by making the down payment but changed my mind over the weekend to go with something else. On Monday morning I called Chris that I have changed my mind and want to go with another option. He just said thats fine which I was not expecting at all. I was expecting a little reluctance to be frank. I went again and selected another option. Herb Chambers dealerships, Herb Chambers Ford Braintree —-> way to go! You have made a customer for life.Thank you for taking the time to share your review! We're honored that Chris provided you with an excellent experience! We want all of our customers to be satisfied with your purchase and hope you enjoy your new ride! -Herb Chambers Ford of Braintree
I was not happy with my experience
by Paula Camiel on 03/23/2023I received a letter, (the second one) telling me the part(s) were in to repair my 2020 escape. This was a recall from Ford from last Jan. The letter stated I was to call and schedule an appointment which I did. I went to the appointment… at 9am on the designated day and after waiting for some time I was informed by the service person the part(s) were not in and I could leave and I would be receiving a phone call when I could come in for the appointment to have the work done. Not a very efficient way to conduct business in my opinion. I hope this gets some attention so people will not have to be so inconvenienced. Thanks, Paula CamielThank you for taking the time to share this feedback, Paula. We sincerely apologize for any frustration or inconvenience this experience caused for you and will make sure the situation gets reviewed with our team so we can take steps to improve our processes moving forward. If you'd like to speak with us further, please feel free to contact me directly at your earliest convenience. Respectfully, Scott Lewis - General Manager - slewis@herbchambers.com
Never again…
by Ray M on 01/06/2023I must say that their services a quite expensive and was not the very best that I’ve encountered from other Ford dealerships repair shops. I was charged $200 to do a diagnostic to inspect a noise from my wheel and received an astronomical… quote to get the work done. As I was in a bind and at work, I agreed to proceed. When I went to pick up my car the next day, no one ever went over the details of this stealthy bill and to top it off, when the mechanic drove my car around, the floor was full of mud as it was raining outside. No floor liner or steering wheel cover which I would expect from reputable dealership that charges a premium for services. I usually go to another Ford dealership for services but decided to give this one a try because it is closer to my residence. Usually, I get better rates & certain that would’ve been the case with this in my repairs. In addition, the other Ford vacuums out your car and does a wash at no additional cost. I would expect that if you have a bill that cost over $3000, at least the diagnostic exam would be waived, or there would be some type of incentive to return. To reiterate, I will not be returning.Ray, thank you for taking the time to share this review. I’m sorry to hear that your experience was anything less than exceptional and will make sure this feedback gets discussed with our team as we work to continually improve our services. If you’d like to share anything further about your visit, please feel free to contact me directly. Thanks again, Scott Lewis - General Manager - slewis@herbchambers.com
Trust & honesty
by Martin Faherty on 12/14/2022Very attentive service advisors, especially Drew, Explained solutions & options for every question I had. I have done business for years with Herb Chambers and I strongly believe they represent trust in their products and experience in… their service. I was very happy with my decision to have my vehicle serviced here when ever ny maintenance is scheduled and to have service updates & recalls handled by professionals.Hi Martin, thank you for sharing your experience working with our team at Herb Chambers Ford of Braintree! We're honored that you can trust us for all of your automotive needs and look forward to continuing business with you in the future!
Great timely Repair
by Matt Thomas on 11/21/2022Thanks to Drew and the team for getting my recall early and ahead of schedule. I am happy to say all is well with my EscapeHi Matt, We're happy Drew and the team could help address your Ford Escape recall quickly! Thank you for trusting Herb Chambers Ford of Braintree with your vehicle! We'll see you next time!
2011 gm
by Mark Weymouth on 11/08/2022Polite, accurate, pretty much on time. Rey expensive but no more than the original quote.Thank you for the feedback, Mark! We appreciate your business and hope to see you again next time here at Herb Chambers Ford of Braintree!
Great Service
by JohnR on 09/12/2022From scheduling until completion First class operation Would recommend to allHello, John! We appreciate you trusting the Herb Chambers Ford of Braintree service team with your vehicle! Thank you for taking the time to tell us about your awesome experience! We look forward to seeing you next time!
Simple done right!
by ELS on 07/22/2022Thanks Drew you made a simple oil change as it should be quick and easy! Also thanks for replacing the small plastic tab to the battery compartment. A small thing but definitely made my day. Appreciate the assistance.Thank you for the kind review! We're happy to hear Drew provided you with an excellent experience and we hope to see you again next time here at Herb Chambers Ford of Braintree!
Thank you
by SG on 07/17/2022Scott, Connor, Jessica and Lisa were all extremely helpful in making purchasing my new truck a flawless and fantastic experience.Thank you for the kind review! We appreciate you trusting the Herb Chambers Ford of Braintree team with your purchase and hope you enjoy your new truck!
Not Honorable
by Matt on 06/23/2022First of all, Lisa Chamberlain was great to work with. I noticed they had a 2022 F-150 Raptor on their site for a great price compared to most dealerships. I called and spoke to Lisa who I worked out the details with. Then I noticed they… had another Raptor also there, so I asked Lisa if it was ok for my brother to buy since he was looking for one also. This was agreed upon. I was going to buy both under my company, which was never brought up as an issue either. The wire info for the dealership was sent and I wired the money for the trucks to them. It was a Friday afternoon and they wouldn't receive it until Tuesday due to the Juneteenth holiday. I emailed the dealership on Tuesday morning and never got a response. I called and Lisa was off that day so another gentlemen took my name and number to find out. Scott Lewis the GM calls and confirms the wires were received and then states there were "red flags" and they needed to do a fraud check. I found that odd since I've bought plenty of vehicles and never had this happen. My company is relatively new so perhaps that was the red flag. Even though I was not financing with them Scott said my credit needed to be ran. Fine, we wanted the trucks so go ahead I guess. I was asked to provide details on my employment history, address history, where the wire transfer came from, etc. All of which I provided. So, this morning Scott emails me (I don't even get the dignity of a phone call) and says they decided to sell the Raptors locally. Really? This was NEVER brought up before. I even asked if they sold out of state to which I was told yes. I asked if anything was found in the fraud check since it would be nice to know if I was compromised. All I get is "it was a corporate decision". I called the corporate office twice and explained this situation and still crickets. I mean, the deal was agreed upon and I wired the funds to them. I did their fraud check and they ran my credit, but still I can't buy them??? All I'm told is it was a corporate decision to sell locally. What a cop out and a bunch of BS. They made me feel like a criminal.Now I check two days later and they are listed for $5,000 more than the price I had an agreement on. You want to sell "locally" for more $$$.
Outstanding Service by Drew
by Linda on 06/03/2022Drew was so helpful, professional and kind! He explained everything to me and spent much time answering my questions! Best service!!!Thank you for the kind review! We're happy to hear Drew was able to answer all your questions and we hope to see you again next time here at Herb Chambers Ford of Braintree!
Bronco Buyer
by Boston Bronco on 05/20/2022My sales associate Omar knew his stuff. Overall had good experience at Herb Chambers Ford.We're so happy to hear this! Thank you for trusting Omar & the Herb Chambers Ford of Braintree team with your business. We hope we have the opportunity to work with you again in the future!
Hybrid car purchase
by Whisper on 05/06/2022Frankie Santiago and the dealership were wonderful. Things went very smoothly.We're so happy to hear this! Thank you for trusting Frankie & the Herb Chambers Ford of Braintree with your business. We hope to see you again in the future!
Service Rating
by Jack on 04/30/2022Got a flat tire, brought it in and it was patched free of charge and I was able to come back and pick it up the same day. Great service! I wouldn't take my vehicle anywhere else for repairs and maintenanceThank you for sharing your experience, Jack! We appreciate you trusting Herb Chambers Ford of Braintree with the care of your vehicle and look forward to seeing you next time!
New car
by Karley on 04/08/2022Quick and easy process, Christopher and Jessica were both amazing and very helpful with everything! Left with a new car on the same day.Thank you for the kind review, Karley, and congratulations on your new vehicle! We're so glad you enjoyed working with Christopher & Jessica and we hope to see you again next time here at Herb Chambers Ford of Braintree!
Good service
by Jim B on 01/10/2022Eric and Lisa were very courteous in my long distance calls and Eric was great enough to keep me first in line until I arrived w my trade. Nate handled the transaction and all went smooth. Would recommend Herb Chambers auto group and thus… dealership to othersEric, Lisa, and Nate will be thrilled to hear you had a five-star experience shopping for your new ride! We appreciate you taking the time to leave Herb Chambers Ford of Braintree this awesome feedback! Thank you for being a customer!
Matt, we're delighted to hear that Bobby and the team at Herb Chambers Ford of Braintree made your experience smooth and enjoyable. It's great knowing you felt valued as a customer! Enjoy your new Bronco Heritage edition!
by Herb Chambers Ford of Braintree on 04/25/2025