Herb Chambers Ford of Braintree

I must say that their services a quite expensive and was not the very best that I’ve encountered from other Ford dealerships repair shops. I was charged $200 to do a diagnostic to inspect a noise from my wheel and received an astronomical quote to get the work done. As I was in a bind and at work, I agreed to proceed. When I went to pick up my car the next day, no one ever went over the details of this stealthy bill and to top it off, when the mechanic drove my car around, the floor was full of mud as it was raining outside. No floor liner or steering wheel cover which I would expect from reputable dealership that charges a premium for services. I usually go to another Ford dealership for services but decided to give this one a try because it is closer to my residence. Usually, I get better rates & certain that would’ve been the case with this in my repairs. In addition, the other Ford vacuums out your car and does a wash at no additional cost. I would expect that if you have a bill that cost over $3000, at least the diagnostic exam would be waived, or there would be some type of incentive to return. To reiterate, I will not be returning.