Herb Chambers Ford of Braintree
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Dealership Service Review
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I was not happy with my experience
Written byon 03/23/2023
I received a letter, (the second one) telling me the part(s) were in to repair my 2020 escape. This was a recall from Ford from last Jan. The letter stated I was to call and schedule an appointment which I did. I went to the appointment at 9am on the designated day and after waiting for some time I was informed by the service person the part(s) were not in and I could leave and I would be receiving a phone call when I could come in for the appointment to have the work done. Not a very efficient way to conduct business in my opinion. I hope this gets some attention so people will not have to be so inconvenienced. Thanks, Paula Camiel
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Katie Beers on 04/17/2023
Dealer Response
Thank you for taking the time to share this feedback, Paula. We sincerely apologize for any frustration or inconvenience this experience caused for you and will make sure the situation gets reviewed with our team so we can take steps to improve our processes moving forward. If you'd like to speak with us further, please feel free to contact me directly at your earliest convenience. Respectfully, Scott Lewis - General Manager - slewis@herbchambers.com
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