Herb Chambers Ford of Braintree
Customer Reviews of Herb Chambers Ford of Braintree
Review type:
Zero to Purchase in under 5 seconds
Very good Service Department
by Bob on 10/05/2024They keep you informed of what's going on with your vehicle. Jack (Service writer)is very good at what he does.Bob, we're glad to hear that Jack and the team at Herb Chambers Ford of Braintree kept you well-informed about your vehicle. Thanks for sharing your experience!
Great
by Joe Medeiros on 09/23/2024I liked it because it was a fast and pleasant purchase the staff was friendly and answered all the questioned I had.Joe, we're glad to hear you had a fast and pleasant experience with our friendly team at Herb Chambers Ford of Braintree. Thanks for the great review!
They made it so easy!
by K Ferreira on 08/16/2024Herb Chambers Ford has an extremely helpful sales team (Giselle and Brandon) and financing manager (Jessica). They were all great to work with! Giselle helped us right away, even though we first walked into the dealership about an hour… before close, and helped us test drive a Bronco Sport. She then drove us around their lot to look at all the other Bronco Sports there in their inventory. Both Giselle and Brandon were very responsive when I contacted them the next day to initiate buying our new Bronco Sport. They made everything quick and easy for us! I highly recommend this team.Thank you for sharing your positive experience with Giselle, Brandon, and Jessica at Herb Chambers Ford of Braintree! We're delighted to hear that our team made the process quick and easy for you. Enjoy your new Bronco Sport!
Great Customer Service
by Chris on 08/10/2024The customer service was great, was very friendly made the experience totally worth it. The only slight problem was that my hood became ajar as I was heading home on the highway, leading me to think that the mechanic didn't realize that it… was closed but just not all the way. That was the only issue I had everything was great. I will be returning there again. Maybe even to buy my next vechicle as mine is getting up there in years.Chris, thanks for sharing your experience with Herb Chambers Ford of Braintree! We're glad to hear you had a positive visit overall and appreciate the feedback about the hood. We'll make sure to address this with our team. Looking forward to seeing you again soon!
quick and efficient
by Craig Littler on 07/23/2024Long time customerCraig, thank you for trusting the Herb Chambers Ford of Braintree team with your loyal business! We appreciate your continued support and look forward to your next visit!
First time lease- great experience!
by Frank W on 07/19/2024This was my first time leasing a vehicle. I felt informed in the process from start to finish and all of my questions were answered. I found the right car for me. Thank you Antonio Torpes!Frank, we're delighted to hear that Antonio and the team at Herb Chambers Ford of Braintree made your first leasing experience a positive one. Enjoy your new car!
Newbie
by Connolly on 06/12/2024Receptionist was most helpful. Was told by someone in service ( not Crystal) that mechanic working on truck would get back to me after finishing with customer. … two hours later when no call I called again. It is important to let… customer know what is happening with vehicle. I had 8:30 appointment and didn’t know anything about reason truck was towed until 5:00 pick up call.Connolly, thank you for your feedback. We apologize for the communication issues and will work on improving our service at Herb Chambers Ford of Braintree to ensure better updates in the future.
Unmatched customer service!!!
by William Flores on 06/01/2024The service center is great! The customer service is top notch!! They have a very tough job dealing with many people each day. They do a tremendous job!Hi William! Thank you for recognizing the hard work of our service center team at Herb Chambers Ford of Braintree! We appreciate your kind words and support. We'll see you next time!
Perfect sale
by Ashley Vega on 05/15/2024I had a wonderful experience, Giselle Gomes was super helpful and so kind. I recommend 100 %Ashley, thank you for sharing your wonderful experience with Giselle at Herb Chambers Ford of Braintree! We'll see you next time! Have a great ride!
GREAT SERVICE!
by John Feeney on 05/03/2024It's a pleasure working with the service team at Herb Chambers Ford in Braintree. As a fleet manager they make my job easy, and I also take my personal vehicles in for service. Thank you Cindy Regimbald, Jack Nguyen, Drew Baily, and the… rest of the team. Great Job!Hi John! It's great to know that our service team at Herb Chambers Ford of Braintree is making your job easier. We'll pass along your appreciation to Cindy, Jack, Drew, and the rest of the crew! Thanks for trusting us with both fleet and personal vehicles.
Great Service Department
by Bobnson2003 on 03/22/2024Easy to schedule and the staff that greets you are professional and helpful.This is great to hear, Bob! Thank you for being a valued Herb Chambers Ford of Braintree customer!
Sunroof sliding
by Pat sully on 02/21/2024Great customer service. No hassle. Gets job done✔️ ...in and out🙂Pat, thank you for choosing us! We'll see you next time. Safe travels!- The Herb Chambers Ford of Braintree Team
Great service
by Lanie on 01/26/2024This visit was for a sticker and it was great. Were able to take my car in within minutes. People were very courteous and professional.Lanie, we're glad to know your visit at Herb Chambers Ford of Braintree went smoothly and quickly. Thanks for the positive feedback about our team's professionalism! - Herb Chambers Ford of Braintree
Battery Saver
by DanMo on 01/19/2024Able to make room for me without having a prior appointment. Still completed the job quickly and efficiently.Hi DanMo! We're glad to know that our team at Herb Chambers Ford of Braintree was able to accommodate you and complete the job efficiently. Thanks for sharing your experience!
Transmission Trouble
by Kim on 01/12/2024Cindy was incredible. I dropped my car off the night before my appointment. Cindy called me first thing in the morning to get more information about the issues I was experiencing. A few hours later she called back letting me know that the… issue was the transmission and it was under warranty and completely covered! The day my car was ready to be picked up I couldn’t get there by closing time. Cindy arranged to leave the car for me so I could pick it up later that night.Hi Kim! It's great to know that Cindy provided you with such excellent service at Herb Chambers Ford of Braintree. We're glad your transmission issue was covered under warranty and the pickup process went smoothly for you!
Thanks Keith!
by Jennifer on 01/04/2024Had a great experience with Keith and everyone at Herb Chambers. We’ve had our cars serviced there for years and am glad we chose them when we purchased our new vehicle.Jennifer, we're so glad to know you've had a great experience with Keith and the rest of our team at Herb Chambers Ford of Braintree. Thanks for sticking with us over the years and congratulations on your new vehicle!
Amazing service
by Jolie on 01/03/2024Everyone at the dealership was so helpful!! Especially Chris!! I visited him back in May and he never forgot me as a customer and fast forward 8 months later he sold me my car quickly which is exactly the service I was looking for. I also… really enjoyed the finance manager as she was extremely helpful and explained the new car process to me. I would highly recommend people to visit Chris B and this dealership.Hey Jolie, it's great to know that Chris and our team at Herb Chambers Ford of Braintree provided you with a memorable car purchase experience. Thank you for choosing and recommending us! Have a great ride!
Maintenance
by Bob Nunes on 12/28/2023First time using Herb Chambers for service and not disappointed. Everyone was pleasant from start to finish and even came across my old dealerships Service Manager Cindy who now works there. Fast, Friendly, and Easy what else do you need!!Bob, we're delighted to know your first service experience with us at Herb Chambers Ford of Braintree was a positive one! It's great that you ran into Cindy again. We appreciate the feedback and look forward to serving you in the future!
Fast, Friendly and Savings
by CNTorres on 12/30/2023Easy to book a same day appointment; Staff greeted me with a smile and expected my arrival; I save money on my service because of points earned with the FordPass rewards program.Hey Torres! We're glad to know that your experience with us was a positive one and that you were able to take advantage of the FordPass rewards program. Thanks for sharing this review! We'll see you next time. Safe travels!- The Herb Chambers Ford of Braintree Team
Very Satisfied
by Mike L on 12/21/2023Everyone there was great while helping me look for a 2023 F150. Never felt rushed or pressured and answered each question I had that I didn't know through my research. I would buy there again.Hey Mike, we're glad to know our team at Herb Chambers Ford of Braintree was able to assist you effectively in your search for a 2023 Ford F150. We appreciate your positive feedback and look forward to helping you again in the future! Have a great ride!
Engine light gone
by Louise on 11/29/2023Engine light stayed on when I started my car. Called the dealership and made an appointment for the next day. I had concerns about driving the car. Jack Nguyen answered all my questions. Jack called me the next day to say my car was ready.… Check out was quick and easy. It was a great experience.Louise, we're glad to know Jack and our team at Herb Chambers Ford of Braintree were able to help with your engine light issue promptly. We appreciate you trusting us with your vehicle's needs!
Matt, we're delighted to hear that Bobby and the team at Herb Chambers Ford of Braintree made your experience smooth and enjoyable. It's great knowing you felt valued as a customer! Enjoy your new Bronco Heritage edition!
by Herb Chambers Ford of Braintree on 04/25/2025