Herb Chambers Ford of Braintree
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Dealership Service Review
service Rating
Newbie
Written byon 06/12/2024
Receptionist was most helpful. Was told by someone in service ( not Crystal) that mechanic working on truck would get back to me after finishing with customer. … two hours later when no call I called again. It is important to let customer know what is happening with vehicle. I had 8:30 appointment and didn’t know anything about reason truck was towed until 5:00 pick up call.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Herb Chambers Ford of Braintree on 06/13/2024
Dealer Response
Connolly, thank you for your feedback. We apologize for the communication issues and will work on improving our service at Herb Chambers Ford of Braintree to ensure better updates in the future.
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