Koons Volvo Cars of White Marsh
Customer Reviews of Koons Volvo Cars of White Marsh
Review type:
Knowleagable sales ppl and quick service.
Knowleagable sales ppl and quick service.
by N Salaam on 04/22/2025updated 04/28/2025My experience was very pleasant and quick. Robert did a great job of getting me the information i needed to make the best decision for me.We're delighted to hear that Robert provided you with a pleasant and efficient experience at Koons Volvo White Marsh. Thank you for sharing your positive feedback, and we hope you're enjoying your new vehicle!
Great Showroom and Sales Staff
by Paul I on 03/28/2025I found a Volvo I was interested in on their website and made an appointment to test drive the car. Everyone was very helpful. We ran into some problems with the financing because I'd frozen my credit bureau accounts, which we worked… through and I ended up buying the car.We're delighted to hear that our team at Koons Volvo White Marsh was able to assist you through the financing process and help you purchase your desired Volvo. Thank you for choosing us, and enjoy your new ride!
Staff seem very irritated when asked for assistance
by MH on 03/26/2025Had service done recently for my vehicle at this dealership.. overall quality of work was good, however, staff/ service advisor seemed very stressed out and acts very irritated or inconvenienced when asked questions/ assistance for… anything. not very friendly/ approachable service advisors. Also not very easy to talk to when following up over some matters pertaining to the service done.Thank you for sharing your experience. While we're glad to hear the quality of work met your expectations, it's disappointing that our team's demeanor didn't reflect our standards for customer service. We appreciate this feedback and will address it with the team to ensure a more welcoming environment in future visits. If there's anything else you'd like to discuss or need assistance with, please feel free to reach out directly. Thank you, Sharon Biscotti - Customer Relations Manager - sharon.biscotti@koons.com
Excellent
by Jo on 12/09/2024My vehicle purchase experience at Koons was excellent. Everyone was courteous, cordial and professional.We're delighted to hear that your vehicle purchase experience at Koons Volvo White Marsh was excellent! Our team takes pride in providing courteous and professional service. Thank you for choosing us!
Gerry
by Gerry on 10/02/2024Excellent work everything is back to normal good fpr another 70,000 miles. Work was prompt and valet service excellent. Many kudos!!!Gerry, we're delighted to hear that everything is running smoothly again and you had a great experience with our valet service at Koons Volvo White Marsh. Thank you for the kudos!
Great day!
by RED on 09/13/2024updated 09/20/2024Love that I can have my xc60 picked up and serviced!Red, we are so glad you love our pick-up services! Thanks for choosing us and leaving Koons Volvo White Marsh a five-star review!
Charley is great!
Shocked
by Joe on 07/02/2024Had to take my XC60 in to get screw in tire taken care of. Normally wouldn’t take to dealer for such a thing, but I had the tire and wheel protection plan. $75to plug a tire? A bit pricey if you ask me.Joe, I understand your concern about the cost. We aim to provide value through our protection plans and services, but we appreciate your feedback on pricing. If you have any further questions or concerns, please feel free to reach out. Thank you, Alan McMillen - Service Manager - alan.mcmillen@koons.com
Great experience
by Joe on 06/11/2024We just bought a new Volvo s60 from Koons and it as a great experience from sales to finance in every step, from beginning to the end. Tommy and Jr extended their great help and patience to lock us the deal and get a car that we love.… Would highly recommend this center!Joe, we're delighted to hear that Tommy and Jr made your experience at Koons Volvo White Marsh so positive. Enjoy your new Volvo S60!
Straight Shooters
by Shake on 01/04/2024My situation was, shall we say, less than ideal. I had a deal or two at other dealerships, but the numbers were unacceptable. Koons worked hard and, I assume, leveraged banking relationships to get me closed on a deal I could live with and… not feel like a chump.We're glad to know that our team at Koons Volvo White Marsh was able to help you find a deal that worked for your situation. We always strive to make sure our customers feel satisfied and valued. Thanks for the review!
A very easy transaction
by Renee on 11/20/2023A very easy transactionThank you, Renee, for stopping by to leave Koons Volvo White Marsh a wonderful review! We hope to see you again for any of your future needs!
Travelled from Charlottesville VA to buy from them
by WLeach on 10/07/2023John DeMartino and everyone at Koons made my trip well worth it, making a deal long distance for a vehicle like I purchased requires someone that genuinely cares. And it’s not just John, his boss and the finance dept also worked to make… this happen. The icing on the deal was having someone at Penn Station to pick me up after that 4 hour train ride up there. I have never received the proverbial “ Red carpet treatment “ but I did feel like a VIP with them. W.L. Keene VAWe're so glad to know that our team at Koons Volvo White Marsh made your long-distance purchase a smooth and enjoyable one. It's great to see you felt like a VIP with us - because every customer is! Safe travels in your new vehicle, we appreciate the support!
SENSATIONAL
by Barbara Graves on 08/15/2023My sales person ( Gary Harris) was knowledgeable, personal and other adjectives that describes the best a person can be. He did a magnificent job without being pushy. I would highly recommend Gary/ Koons Volvo to others. Very relaxing car… buying experience!Barbara, we're ecstatic to know that Gary provided you with such a smooth car-buying experience! Thank you for recommending Koons Volvo White Marsh. Enjoy the new ride!
Worth the drive!
by Catb on 05/17/2023Koons was very attentive and helpful, Rob made sure we had everything we needed. Financing was a breeze and they knew we were on a tight schedule so helped us as best as possible to get out the door with a brand new car.Thank you for this great review of Koons Volvo White Marsh! Our team is dedicated to making the buying experience as quick and enjoyable as can be, so it is exciting to hear that Rob exceeded those expectations. He will appreciate your praise. Enjoy the new ride!
Rob Rocks at Koons
by William Sukovich on 04/18/2023I was looking for a 2023 black S90 and was not sure of the specific differences between the Ultimate and Plus. Rob McGinness took the time to prepare and text me a short video tour of the exact vehicle I was interested in. Koons seemed to… be the only dealer that had the vehicle I was looking for and it was listed below MSRP. I was out-of-state and communicated with Rob daily at off hours to arrange for purchase of the vehicle. Rob was extremely helpful in providing me with the information I needed to secure financing prior to traveling to Maryland to finalize the purchase. When I arrived, the car was ready and Koons had obtained financing at a lower rate and beter terms than I had already arranged.William, we're thrilled to hear that Rob provided you with exceptional service and helped you secure financing for your 2023 Volvo S90. We're glad that you found the vehicle you were looking for at Koons Volvo White Marsh and that we were able to provide it to you at a great price. Thank you for choosing Koons for your car-buying needs!
Fantastic service!
by Margaret on 02/14/2020Bruce at Volvo service in Owings Mills took care of everything from beginning to end! Fantastic first experience.Margaret, thanks so much for sharing your awesome experience with Bruce at Koons Volvo in Owings Mills! We're so thrilled to hear you had a great service visit!
Tire change
by Christine N on 01/10/2020As always, Koons Volvo service is outstanding. Thank you to Bruce for making scheduling , service updates and informing me of Koon concierge car service. Debbie, the car concierge, is very professional and a delight to deal with.Christine, thank you very much for the lovely review of our Service Team and services here at Koons Volvo Cars of Owings Mills. We're thankful to have you as a loyal customer and appreciate you taking the time to share these compliments.
Great Experience Asst. Service Mgr. Bruce Silvers
by Excellent Service Bruce Silver on 10/23/2019I can’t say enough about Bruce Silvers, Asst. Service Manager. Every time I take my truck in for service, he always provides excellent service with a smile. He cares so much about the customers and does not sugar coat any info pertaining to… work that needs to be done to your vehicle or pricing. I appreciate his honesty. He is patient and loyal. He goes out of his way to make sure the customer receives the best service for their vehicle. I also want to recognize Vinny for assisting me while Bruce was finishing up with another customer. Lee, Service Manager, to have a great team you have to lead by example. This is what you do and your team is a reflection of your great leadership. I am greeted with so much care from these guys. They make me feel like family. Excellent Rating, excellent serviceWhat a fantastic review! We are thrilled to hear that you can depend on Bruce to welcome you to our dealership and provide the best care for you and your truck. We also appreciate you mentioning Vinny and Lee. Thank you so much for trusting us with your business time and time again. We look forward to our continued relationship.
Koons Volvo Service
by Howard on 08/21/2019Excellent service as always. Everyone is friendly and courteous. Bruce especially does whatever he can to be sure that everything goes right! And Debbie provides concierge service that goes above and beyond. Thanks to all!!Hi Howard - We are so happy to hear that you can depend on Bruce, Debbie, and the rest of our team to provide five-star service! Thank you so much for trusting us with your vehicle time and time again. We look forward to our continued relationship.
Awesome experience
by macuser1723 on 10/26/2008Just custom built a c30 and could not be happier with the way we were treated. George, Jim, and the rest of the sales team were great!! They knew the product and we were able to come to a fair deal for everyone. This is our third Koons… vehicle and wont be our last. I'm looking forward to the arrival of the car, and I'm excited to create a relationship with the service department. For someone who lives in washington, the drive to Baltimore is well worth it.Koons Volvo was a good place to buy a Volvo, but do your online shopping!
by cars4fun on 06/25/2012updated 06/01/2025Car dealers all advertise online, it's just how we shop now. But they don't all do it the same way. Some will list all of the features of the cars they sell, in a manner consistent with the auto manufacturer. Others seem to invent things to… advertise, perhaps in the hopes of confusing the consumer and causing them to actually pick up the phone. Koons Volvo did a good job of accurately describing their vehicles online, and it was easy to check their inventory to see what they had. The only unfortunate part was this: they advertised the total MSRP of the vehicle, including destination. And then they also offer a "wow" price, which is the discounted price. What they don't tell you is that the "wow" price does NOT include the almost $800 destination charge. They do calculate the discount, between the advertised MSPR and their "wow" price. But this is not really the savings. When I challenged the sales manager on this, he did finally concede that it was "somewhat confusing"...... You think? So we did wind up working out a compromise, and once that was done, everything was fine. My salesman Mike Beck was a very helpful young man, and the manager Mike Yoon was similarly good to work with. He even found a way for me to save more money with volvo's 2 free payment offer. I shopped for a very long time for a new vehicle. This dealer allowed me to take a demo car out for a weekend long test drive of the car I was considering, which was really terrific, and confirmed my decision to buy. A few others made similar offers but they were generally dealers with huge inventories of cars I did not want. Once you've decided on a specific car, you do have the opportunity to shop it amongst all the area dealers to see which one will give you e best price. I found that after calling around, Koons was giving what I considered a very good deal (way lower than the edmunds TMV price) so I was happy to purchase from them. We'll see how the service goes, but for now, I'm a happy owner of a new S60 and it is great! I would recommend my team at Koons, whether for a Volvo or a Kia. I'm just glad to be done with my search for a new car.
Welcome to Koons Volvo of Owings Mills, Maryland. At Koons Volvo, you will find a comprehensive selection of new, Certified, and used Volvo cars for sale, including the S60, S80, XC60, XC70, and many more. To learn more about purchasing, financing, or leasing a new Volvo near Baltimore, stop by Koons Automotive today! Our friendly sales and financing teams will work with you to find the perfect Volvo car or SUV to fit your lifestyle. Contact us by using our contact information to the right, or stop by our Volvo dealership at 9610 Reisterstown Rd. today. We hope to see you soon!
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
- English
- Spanish
We're delighted to hear that Robert provided you with a pleasant and efficient experience at Koons Volvo White Marsh. Thank you for sharing your positive feedback, and we hope you're enjoying your new vehicle!
by Koons Volvo White Marsh on 04/28/2025