Koons Volvo Cars of White Marsh
Dealership Service Review
I can’t say enough about Bruce Silvers, Asst. Service Manager. Every time I take my truck in for service, he always provides excellent service with a smile. He cares so much about the customers and does not sugar coat any info pertaining to work that needs to be done to your vehicle or pricing. I appreciate his honesty. He is patient and loyal. He goes out of his way to make sure the customer receives the best service for their vehicle. I also want to recognize Vinny for assisting me while Bruce was finishing up with another customer. Lee, Service Manager, to have a great team you have to lead by example. This is what you do and your team is a reflection of your great leadership. I am greeted with so much care from these guys. They make me feel like family. Excellent Rating, excellent service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes