Koons Volvo Cars of White Marsh
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Dealership Service Review
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Staff seem very irritated when asked for assistance
Written byon 03/26/2025
Had service done recently for my vehicle at this dealership.. overall quality of work was good, however, staff/ service advisor seemed very stressed out and acts very irritated or inconvenienced when asked questions/ assistance for anything. not very friendly/ approachable service advisors. Also not very easy to talk to when following up over some matters pertaining to the service done.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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Koons Volvo White Marsh on 03/27/2025
Dealer Response
Thank you for sharing your experience. While we're glad to hear the quality of work met your expectations, it's disappointing that our team's demeanor didn't reflect our standards for customer service. We appreciate this feedback and will address it with the team to ensure a more welcoming environment in future visits. If there's anything else you'd like to discuss or need assistance with, please feel free to reach out directly. Thank you, Sharon Biscotti - Customer Relations Manager - sharon.biscotti@koons.com
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