MINI of Towson
Customer Reviews of MINI of Towson
Review type:
purchase of a 2024 mini cooper countryman
Mini Service
by Jim Offutt on 02/13/2023The service was first rate, staying with the issue until they had the problem solved 100%. Very courteous and thorough. The experience was great.Hi Jim, thank you for your positive review. We're happy to have been of service to you. We hope to be of service to you again in the future. Best wishes, MINI of Towson
#1
by My mini on 02/06/2023This was my first experience with mini. I was told exactly what would be happening with my vehicle. I was given a list with priorities as to what my car needed next. Efficient service and out on time.Hi, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!
Excellent Buying Experience
by ZlGGY_S on 01/31/2023Great people make great experiences, and that is what you get at Mini of Towson. Excellent product knowledge, no question too small, a fantastic test drive, and a seamless buying process. Top notch.Hello, we are glad we could help! Feel free to stop by if you ever need any more help.
New car review
by Janice L on 01/25/2023My salesman, Matthew Purdie, was excellent to work with. He kept me updated and has been a valuable resource for my new car.Hi Janice, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Seat Heater Issues
by Brown34 on 01/23/2023Took my car into get check for the driver side seat heater issue. They took it back and found out that the back of the seat had a short and they will need to order parts. They did wash my car for me. Also let me know that there need to be… computer updates when I take it back in. Hoping parts will only take a week. My vehicle is still under warranty.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Excellent Service Advisors
by ETKClubman on 01/14/2023I have always had very good service experiences here. My most l recent visit was handled by Wayne Luberecki and he was extremely helpful and very responsive and patient with my MANY texts. It isn’t cheap but they do very good work.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Associate Broker (Real Estate)
by Tom Craten on 01/13/2023Allen Rolocut has studiously managed my servicing for over 15 years, and somehow he has managed to explain in layman's terms what the problem is, along with the recommended fix. I have absolute trust in him, and his mechanics. The fact my… '06 Cooper S (JCW) still performs like a dream is a testament to Allen's intervention and continued excellent service. I'm most grateful - Tom CratenHi Tom, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at MINI of Towson. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Good
by KellyLehr on 01/03/2023Everyone was nice, knowledgeable.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Terrific service
by Kimberly on 01/03/2023Each time I bring my car for regular maintenance, I am impressed. They are the most thorough shop I have ever used. I can’t see myself ever driving anything but a Mini.Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Very Thorough
by JenniferA on 12/29/2022updated 01/03/2023The service department is very thorough and makes sure I understand what work needs to be done right away and what I can do at a later time. I also appreciate the video they send.Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Great Service
by Lisa P of MD on 12/26/2022First time here for my mini for a standard oil change and tire rotation. The tech sent me a video of the vehicle and explained why he didn’t think I needed the tire rotation at this time! Amazing to me, as a woman, to have someone save me… money on a service item. He also showed me an item we need to follow up in the future.Hi Lisa, thank you for your positive review. We're happy to have been of service to you. We hope you have a great day!
Mike: Personalized attention at its best
by ericalynn on 12/22/2022Mike Edwards at MINI of Towson made the sale of my new MINI *fun.* Whenever there were any changes in the car's status, he called or texted me each step of the way--from its completed build in England to departure on the cargo ship to local… arrival. It is so clear that he loves what he does. Paper-signing day was very smooth and then he took extra time to tell me how to use the tech in the car that I wasn't used to. Thank you Mike and MoT, for making this so smooth and painless, always being available for questions, and helpful explanations every step of the way. Lastly: I love my car!Hi, we are pleased to hear you had such a positive experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Great communicators, kept me well informed throught the sale.
by Chris M on 09/07/2022All the sales reps were helpful and congenial. The process was smooth and as easy as could be reasonably expected. Even after the sale, showed interest in my modifications!We are pleased to hear you had such a positive experience with us, Chris! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
On time/on budget
by Bob Kean on 08/04/2022Oil change and checkup- in and out 1.5 hours.Hi Bob, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
AC
by KMich00 on 07/22/2022GreatHi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
5 Star plus service.. again
by MiniFinn on 06/27/2022I purchased a used Mini which was initially bought through the Military program in Germany. I could navigate anywhere in Europe which was cool but totally useless in the states. I appreciate the time Allan and the service team spent getting… my navigation changed to North America. For a variety of reasons it wasn’t a simple task for them. In addition to software changes, tires were rotated, oil changed and new wiper blades. Thanks to Allen and the service team I am ready to rally MTTS 2022! I really appreciate Allen’s time. The new to me walk around done by the mechanic is awesome! No hard sale and informative.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Mini service
by Scappermoody on 06/24/2022Clean pleasant atmosphere. Everyone was courteous.Hi, we are pleased to hear you had such a positive experience with us! Feel free to stop by if you ever need any more help.
Check engine light
by Joeprop55 on 06/17/2022Check engine light was on and ended up being an evap valve issue. Dealer followed up with the extended service contract provider and I was only responsible for the deductible.Hello, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Wonderful Service and Transparent Process
by Khanh on 06/15/2022I bought my first car here and they did a wonderful job explaining me all the details and how the process works. Matthew was my sales person and was very quick and prompt with his communication and explanation of the whole thing. Then there… was Alex who did a great job discussing the financial aspects of the loan as I financed. Everyone was very friendly and welcoming and I enjoyed my little can of sparkling water. The dealership is lovely, as all MINI dealerships I have been to are and it is in a very easy to find location. I recommend stopping by this place for your MINI.Hello, we're happy you found our staff to be so supportive during your experience here at MINI of Towson. Don't hesitate to call us if you ever need anything. Be safe on the road!
Fantastic Service and found a great car!
by PBH Health on 06/13/2022Had one of the best car buying experiences of my life. I had a wonderful salesman who made the experience so enjoyable I will be going back for future cars. Highly recommend this dealership.Hello, it means so much to us that you chose our dealership! We appreciate your recommendation of MINI of Towson and we hope to be of service again in the future.
Mini of Towson MD
by DennisB on 04/27/2022I wish I could say that the Mini service department at Towson had improved over my last visit in 2021, but it just hasn't. All Over Service: The Best; Technical Expertise: The Best. I guess I'd have to say that the only way Mini… service could get better would be to get worse first, and after 8 years of brining my Mini there, I don't think that will ever happen. From the moment I arrived, Service Advisor Alan Rolocot welcomed me by name which one can't help but feel just a bit flattered, especially when I'm usually only there once a year for routine maintenance. Alan checked me quickly and efficiently, and I went off to the clean and pleasant waiting area--to wait. Alan kept me advised about the status of my car, and once everything was done, I paid my debt to society and was then again back on my way with a feeling of self assurance that my Mini was going to be good for another year. So, if you're looking for a Mini dealership that leaves you shaking your head about why you went there in the first place*, don't go to Mini of Towson--you'll be very disappointed. *Actually, i think all Mini service departments are pretty good, but this one just happens to be the best in my unbiased opinion.Hi, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Phyllis, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
by Gabi Porter on 02/29/2024