MINI of Towson
Customer Reviews of MINI of Towson
Review type:
purchase of a 2024 mini cooper countryman
Meh
by TMWHappyG on 03/25/2022The person answering the phone and at the desk was not the friendliest. We ended up having to change our time and he seemed annoyed. We ask got there about 15 min late due to traffic and again he seemed annoyed. We ended up having to… wait an additional 2.5 hours because we were late. They didn’t clean our car inside our outside. Not the best experience.Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (667) 308-3846 to discuss what we can do to help.
Mini of Towson
by Khbrower on 03/20/2022I recently took my Mini in for service and was very satisfied with the repairs completed. Alan Rolocut kept me informed about what needed to be done and made recommendations for immediate and more medium term repairs, which I appreciated.Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help. Have a great day!
Alan
by Mini Alan on 03/07/2022Alan was very helpfulHi Mini, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Great experience
by Murphy O on 12/28/2021As usual my experience was great. The staff is so friendly, so professional. The showroom and bathrooms are so clean. I have recommended Mini to a friend who borrowed my car and loved it.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Selling Fear and Hyperbole.
by emh1973 on 12/03/2021Brought in my 10 year old MINI for an oil change and maintenance. Four hours later was contacted with a litany of suggested repairs that rivaled the value of the car itself. Service rep leaned heavily on techniques of fear and hyperbole by… telling me he was "frankly surprised the car is still running." I've had no trouble, or warning lights, since I asked them to put the car back together without any of their recommendations. I would NOT recommend MINI of Towson Service Center.Hi, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Service
by janbrennan on 11/22/2021When my car was finished and ready for pick up, thank you for arranging for LYFT transportation from my home to dealership. Kevin did a great job managing the service from start to finish.Thank you very much for sharing your experience with us. We appreciate all feedback and look forward to helping you with your MINI needs in the future.
2009 mini repair report
by Why must I? on 11/18/2021I gave 4 stars due to the time it took for the part to arrive; understandably, we're still suffering from the affects of the Pandemic where industry is just getting back to normal. Perhaps I could have been notified of car repair status… more often.Thank you for your review and your business! We are working hard with our suppliers to attempt to reduce wait times for our customers and we will take your advice to heart in regards to more frequent updates. Communication is key and we will do better!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Phyllis, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
by Gabi Porter on 02/29/2024