BMW of Towson
Customer Reviews of BMW of Towson
Review type:
Salesman
by Csheain on 07/25/2024Extremely knowledgeable and courteousExceptional Service
by LuxuryCar on 06/08/2024I recently purchased a car from BMW, and I couldn't be more satisfied with my decision. From the moment I walked into the dealership, the service was nothing short of fabulous. The staff was incredibly knowledgeable, attentive, and… accommodating throughout the entire process. They took the time to understand my needs and preferences, guiding me to the perfect vehicle that exceeded my expectations. The attention to detail and professionalism demonstrated by the BMW team truly made my car-buying experience a memorable one. I highly recommend BMW to anyone in search of not only a high-quality vehicle but also exceptional service.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Great Experience
by Edward G on 05/19/2024Everyone that I encountered in the dealership was extremely nice and helpful from the second I pulled in the minute I left in my new carHello Edward, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Get place to look at and get a BMW
by Tim on 05/01/2024Thanks to everyone at Towson BMW for helping me with getting a new vehicle, everyone at BMW Towson went above and beyond. They explained the options the vehicle has and went over setting up the vehicle. Casey was great to deal with and… communicated to me everything throughout the process. Wouldn't hesitate to go back for my next vehicle or recommend they entire team to anyone.Hi Tim, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Title problems
by Ronald Howard on 04/29/2024I purchased a used 2017 Volvo xc90 on January 23,2024 and I have contacted three different persons at this dealership. Both by phone and in person. In reference to the title. I was told by all three that they were going to take care of… it.that hasn't happened and now no one returns my calls.I personally went to Department of motor vehicles and I was informed that the person who traded the Volvo in probably had a lien on it. Because of that I won't be able to receive a the title until that lien is satisfied. The DMV STATE THAT HAVE NO INFORMATION DATA ON THE VEHICLE THAT I PURCHASED. I PAID CASH FOR THIS VEHICLE AND I HAVE NO PROOF OF OWNERSHIP.Hi Ronald, we care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (667) 930-2458 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
None
by CArolefm on 02/27/2024I was very pleased with my sales experience. Problem came after delivery of the car. This is a used Lexus with about 5,000 miles. I should have received 2 keys plus a key card. Only got one key and no key card. I was told they would get a… second key to me. As yet I have not received itHi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (667) 930-2458. We hope to hear from you.
New Purchase
by Dwinder1125 on 02/21/2024The absolute best customer service from all of the BMW dealers. And yes, I visited them all before I made my purchase. The staff is attentive and anticipated my needs. Hats off to them and especially my sales person, Byron! He was… awesome.Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Towson. Don't hesitate to call us if you ever need anything. Be safe on the road!
A pleasure dealing with BMW Towson
by pjmoeller on 02/12/2024A no BS experience with Katie Teter and GM Mr.Stigliano.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
New car purchase
by Luciano on 02/05/2024Fun and pleasant.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Fabulous experience!
by LLF on 01/05/2024Thank you to Jesse Issacson for all your help in making our car buying experience with BMW of Towson so easy! From the moment I connected with him - I was impressed with his knowledge, interest and passion for cars and specifically electric… BMWs. From his patience while we sorted through our "decision matrix" to helping my husband get comfortable with an electric vehicle - Jesse was patient, educational, and kind, for that I couldn't be more grateful. In addition, the entire team was phenomenal at addressing our needs - especially the timing for closing the transaction. When we are ready for our next vehicle I won't hesitate to go back to BMW of Towson.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Great people
by Rich on 12/28/2023Bought a 2023 GMC Denali from BMW of Towson, MD. And must say they were a pleasure to deal with. Our sales person Kyle was great. Have told other people how smooth they made the process go and would highly recommend this dealership.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
X5 50e purchase
by Brian A on 12/20/2023Worked with Jesse and the Costco auto program to get my X5 50e - super smooth process from order all the way through delivery. What a fantastic car - couldn’t be happier!Hi Brian, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
End of Lease Buy Out
by PSU BLUE BMW on 12/15/2023BMW Towson made the experience easy. I love that they sent me reminders and provided options as my end of lease neared. This location always makes you feel special and important. I chose to buy my leased vehicle since I had low mileage and… I still love my x4 so much. My original salesperson just moved into the finance area and so glad we got to work with him again. I would highly recommend this dealership and a BMW vehicle to anyone. ⭐️⭐️⭐️⭐️⭐️Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of BMW of Towson and we hope to be of service again in the future.
Used Jaguar XF purchase
by Erin Beth on 12/01/2023I had a great experience purchasing a used vehicle here this week. I found a car searching online that met my budget and has features I wanted. I pushed a button about a test drive, and the team reached out right away to help me. I had… an appointment with Donelle Battle and he hooked me up every step of the way. He was flexible with the time I arrived and had the car ready and waiting for me to check out as soon as I got there. He took me on a test drive, answered all my questions, and was so helpful though the purchase process. Everyone I interacted with there was so kind and friendly. If you are looking, you know is a long and hard road searching for used cars right now. I'm so happy I found a car at this location.Hi Erin, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Sold my GV80
by Happy me on 11/21/2023Fast quick and fairThank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Over and Above Customer Service
by Derek A. on 11/14/2023This review is shared between sales and service, as it was a coordinated effort. Both the sales manager and service manager were very professional and listened to my concerns. They both understood my concerns, and while they could’ve… easily taken another route, they chose to listen and provide a quick resolution. A big shout-out to Jim S., John M., and Greg M.! It’s nice to know a business that prioritizes values and professionalism, as it’s far and few between these days. Towson BMW will get future business from me/my family due to how upstanding they are as a team.Hi Derek, your comments keep us motivated and working hard for all our guests! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Finance Department
by Xavier Miles on 10/28/2023I bought a vehicle from BMW of Towson back in June. I purchased a tire and wheel warranty at the time of my purchase. I was told that I could cancel the warranty and receive a refund within 6 months of canceling if I chose to do so. I… canceled the warranty a few weeks after the purchase. The BMW warranty office confirmed that the warranty was canceled and sent to BMW of Towson back in July so they could give me the $3,100 refund. It’s been over 90 days and no refund. The worst thing is that I can’t get any correspondence from them about the status or exactly what the issue is. They are not returning emails or phone calls.Hi Xavier, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
New buyer
by M2 2023 on 10/05/2023Just picked up my new 2023 M2. Couldn’t be happier with the car and the buying process. Nancy was so helpful during the process with frequent updates and worked around my busy schedule to get the car to me as soon as possible. Highly… recommend Nancy and BMW of towson for your next purchase!Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
2023 bmw ix50
by ZBattip on 10/02/2023The sales experience went well, however the condition of the vehicle once taking it home was mildly disappointing. 1. Detail was not what you would expect for a 70k+ vehicle. 2. The car appears to need a couple of new rotors and pads,… which I have reached out to them about. They are willing to look and replace if they determine the rotors to be warped. My issue with this is I am 2hrs away and the determination would be subjective. To be continued.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
BMW of Towson (Md)
by disappointed on 08/25/2023I had decided to look at/buy a 2022 BMW X3. Although their website had the car advertised, when I went to the dealership, I was told it was located at another dealership. They had another X3 I could test drive. I liked it and the… salesperson went to retrieve the X3 I had come to look at. I found something to do for a couple of hours while the salesperson retrieved the car. The car ends up having a section of damaged paint and a couple of scratches. Salesperson gets the manager who OKs the paint repair. I could bring the car back the following week. Since the sale was contingent on the paint repair, I felt it was the dealer's responsibility to arrange that and the salesperson agreed to do so. To this point, the salesperson was very attentive. Once the papers were signed, it was like a switch went off. Several weeks later, I am still waiting for the salesperson to arrange the repair. The salesperson told me the loan rate would be around 8%. When the loan officer brought the papers for me to sign, the rate was 9 3/4%. I told him my credit union was 7 1/4%. He said let me see what I can do. He came back with papers with 7 3/4%, pointing out it was less than $10 per month (for 60 months) more than my credit union. I said no, I'll get the loan from my credit union. He goes away and comes back with loan papers at 7 1/4%. Fine. Next was arranging insurance. The same person said I was insured through my existing insurance. I had not bought a car in over 20 years and wanted to discuss with my agent. He insisted I was okay to take the car that day. I refused. The next morning, my agent told me I had liability coverage but not collision so if I had taken the car and had an accident, I was out of luck. When I went to pick up the car, it was not ready, the person who sold me the car was not there and no one knew anything about my situation. Fortunately, another salesperson took over. The car was being cleaned. Eventually, the car was brought out and tags were put on it. My old car was over 20 years old and so had no electronics. The replacement salesperson sat with me for about 20 minutes, giving me an overview of the electronics. Finally, after (maybe) 2 hours, I had 'picked up' my car. The only good part of the entire experience was the 2nd salesperson.Hi, we are disappointed by your experience at BMW of Towson. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (667) 930-2458. We hope to hear from you.
10/10 experience!
by Jasmina on 07/10/2023Awesome people, beautiful cars and great environment! Best way to purchase or service your car. Would definitely recommend!Hi Jasmina, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of BMW of Towson and we hope to be of service again in the future.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
We are pleased to hear you had such a positive experience with us, Csheain! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Stephanie Mavis on 07/27/2024