BMW of Towson

I had decided to look at/buy a 2022 BMW X3. Although their website had the car advertised, when I went to the dealership, I was told it was located at another dealership. They had another X3 I could test drive. I liked it and the salesperson went to retrieve the X3 I had come to look at. I found something to do for a couple of hours while the salesperson retrieved the car. The car ends up having a section of damaged paint and a couple of scratches. Salesperson gets the manager who OKs the paint repair. I could bring the car back the following week. Since the sale was contingent on the paint repair, I felt it was the dealer's responsibility to arrange that and the salesperson agreed to do so. To this point, the salesperson was very attentive. Once the papers were signed, it was like a switch went off. Several weeks later, I am still waiting for the salesperson to arrange the repair. The salesperson told me the loan rate would be around 8%. When the loan officer brought the papers for me to sign, the rate was 9 3/4%. I told him my credit union was 7 1/4%. He said let me see what I can do. He came back with papers with 7 3/4%, pointing out it was less than $10 per month (for 60 months) more than my credit union. I said no, I'll get the loan from my credit union. He goes away and comes back with loan papers at 7 1/4%. Fine. Next was arranging insurance. The same person said I was insured through my existing insurance. I had not bought a car in over 20 years and wanted to discuss with my agent. He insisted I was okay to take the car that day. I refused. The next morning, my agent told me I had liability coverage but not collision so if I had taken the car and had an accident, I was out of luck. When I went to pick up the car, it was not ready, the person who sold me the car was not there and no one knew anything about my situation. Fortunately, another salesperson took over. The car was being cleaned. Eventually, the car was brought out and tags were put on it. My old car was over 20 years old and so had no electronics. The replacement salesperson sat with me for about 20 minutes, giving me an overview of the electronics. Finally, after (maybe) 2 hours, I had 'picked up' my car. The only good part of the entire experience was the 2nd salesperson.