BMW of Towson
Customer Reviews of BMW of Towson
Review type:
Great Experience. Went the Extra Mile.
Edmunds
by acquacutty on 02/25/2023My experience was outstanding. The person that took my information made me feel comfortable. He explained to me about my service, what would be done, etc. He was very knowledgeable.Super Friendly Sales Associate
by Mike S. on 02/25/2023Had a wonderful experience buying a car at this dealership mainly because of our sales associate, Kelly. She was fantastic! She was very laid back, friendly and knowledgeable. Also willing to do anything we needed. Wouldn’t have bought the… car so quickly if it wasn’t for her!Mike, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Service
by Umar Ahmad on 02/21/2023Stefan did a great job assisting me two thumbs up to the guy would definitely get serviced again when needed because of his great helpHi Umar, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Great Experience
by Mark Shaps on 02/18/2023Greg Myers, the service advisor did an excellent job handling my service appointment. He was friendly, courteous and efficient.Mark, we are pleased to hear you had such a positive experience with us, If you ever need help, just give us a call. Happy motoring!
Used BMW X3 M40i purchase
by Stubie7 on 02/17/2023I was looking for a slightly used BMW. They were pleasant, helpful and when I got to the dealership the 3 year old car was in mint condition, I mean perfect! There was no pressure to buy the car (it would not last) and the whole process was… easy. They even offered to deliver it to me at no charge and I live an hour away. It did arrive with less than a 1/2 tank of gas and I was told their gas credit card would not work in my Maryland county so no full tank of gas for me. Oh well. Overall, the experience was a pleasant one and I would certainly recommend them.Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Great service
by SherryLS on 02/13/2023Derrick was absolutely wonderful. Very friendly and helpful!Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
New car purchase
by Hubert L on 02/12/2023The entire team was great to work with. The salesman was first class.Hi Hubert, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Towson! If you need more help, our team is available to talk -- safe travels!
Service at Towson BMW
by Happy Custom on 02/10/2023Greg Myers remains my go to guy in service at Towson BMW. Very helpful.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!
Greg Meyers
by ejuddmiller on 02/10/2023I needed tires and oil change, but the diagnostic report revealed that I had a serious oil leak and a major problem with a toe rod during the tire alignment procedure. The video that was texted to me showed me exactly what the issue. Great… feature. I have been to the Towson, MD BMW service center on several occasions. This week, Greg Meyers was my service representative. He kept me informed and of the status of the repairs and was direct and informative. Although my bill was high, I felt that Greg did everything possible to find discounts and coupons that resulted in a fair price. Greg should be recognized for customer service excellence.Hi, thank you for your kind review; we are happy to pass along your comments to Greg here at BMW of Towson! Don't hesitate to call us if you ever need anything. Be safe on the road!
Spindle repair on my X5
by ckjcarle on 02/08/2023Chris took care of my from day one. My part had to be ordered and arrived the next day. The mechanic did an outstanding job - I love my X5 dieselHi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Excellent Customer Service
by DeweyE. on 02/07/2023Everything was accomplished on time,. and as expected. Jonathan (Yoni) was exceptionally courteous and polite! First time at this dealership… impressed! Will be back! . . 'Hi, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
Great service
by Danielle on 02/07/2023Greg was great! Quick and easy to get my car fixedHi Danielle, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Premier service from Johnathan Baron
by Lou Ben on 01/26/2023I had the pleasure to meet and work with Johnathan to resolve a service situation. He listened to my remarks, and quickly went to work to provide outstanding service. He clearly explained what needed to be done and in the end assured that… I was completely satisfied. it was a pleasure to meet him and I appreciate his work ethic.Hi Lou, we're happy you found Johnathan to be so supportive during your experience here at BMW of Towson. If you need more help, our team is available to talk -- safe travels!
CPO purchase experience
by Not Again on 01/25/2023Bought a ‘22 BMW X3 and although the SAV was as advertised I found it lacking an Operating Manual, and that was after being told both key fobs, mats and books were included. At the very end of their delivery, the sales person gave the… explanation … “must not have gotten them with this vehicle”. Since I had already bought it; took it “as is”, but with a very bitter taste in my mouth about BMW of Towson.Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (667) 930-2458. We hope to hear from you.
2023 BMW X5
by Ddorsey on 01/24/2023Tyler add this process as seamless as it could have been. Everything was done virtually and when I came I. All I had to do was sign a few forms and be on my way. I look forward to May next lease.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
My BMW
by Tetemay on 01/24/2023Everything went on time ,pleasant agent.Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
regular service visit
by John on 01/19/2023Got appt time with no problem, they were ready for me when I arrived. All around OK!Hello John, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Purchase
by Snoopntk on 01/13/2023I had a great experience here! The sales team was great to work with and there was no pressure.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Good Team
by Jagdeep on 01/07/2023I have very good experience here. this is my second time I purchased vehicle from here . always they are very goodHi Jagdeep, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
big misleading
by wintersnow on 01/04/2023We bought X5 45e. we want to buy a car with adaptive cruis control.when I ask if the car can automaticly slow down when it runs close to car in front of .he just said yes, but without a clear detailed explanation, it caused a lot of… misunderstanding and we are now very unhappy with the carHi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (667) 930-2458. We hope to hear from you.
Terrance is the best
by Carole on 12/29/2022Service is top of the line. Took my car in for low tire. Ended up needing 2 tires. On my way in to have tires mounted the coolant light came on. Discovered I needed an expansion tank that had to be ordered. The tank came on the next morning… and they had me on my way by noon. Outstanding serviceHi Carole, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please don't hesitate to reach out to us if there's anything more we can do! Take care!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
We are pleased to hear you had such a positive experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
by Piper Yost on 03/02/2023