BMW of Towson
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Greg Meyers
Written byon 02/10/2023
I needed tires and oil change, but the diagnostic report revealed that I had a serious oil leak and a major problem with a toe rod during the tire alignment procedure. The video that was texted to me showed me exactly what the issue. Great feature. I have been to the Towson, MD BMW service center on several occasions. This week, Greg Meyers was my service representative. He kept me informed and of the status of the repairs and was direct and informative. Although my bill was high, I felt that Greg did everything possible to find discounts and coupons that resulted in a fair price. Greg should be recognized for customer service excellence.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Olivia Mayer on 02/11/2023
Dealer Response
Hi, thank you for your kind review; we are happy to pass along your comments to Greg here at BMW of Towson! Don't hesitate to call us if you ever need anything. Be safe on the road!
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