Customer Reviews of Mercedes-Benz of Silver Spring
Review type:
Julian, the man for your MB purchase
by jnworster on 11/15/2015I've been eyeing the Mercedes Benz C-Class for years now. The other day I decided it was time to make it happen. I had three appointments around the National Capital Region looking for a certified-pre-owned C300 4matic with low miles and… plenty of features. Arriving at the Silver Spring location, Julian quickly greeted me and rather than shouting sales and aggressively pushing me toward any particular models, he sat me down at his desk to chat. We talked for a bit, he got a feel for what I wanted and reaffirmed my decision to buy Mercedes. We agreed that we didn't want to beat around the bush--if I was going to buy, it was going to be quick and streamlined. Julian is the man for this. He took my requests down on paper and made them happen in no time. With a phone call, I had the keys to my C300 in my hand and was signing paperwork. A process that could have easily been dragged on for hours took me maybe an hour from test-drive to driving home. I highly recommend Mercedes-Benz of Silver Spring for anyone considering joining the Mercedes-Benz family. It was a welcoming, informational, and professional buying experience. It also helped how military-friendly their staff was. Thanks again, Julian!Hi jnworster. Thank you for the encouraging review! We are delighted to hear that purchasing your new Mercedes-Benz C300 was a wonderful experience. We strive to maintain a high standard of customer satisfaction and are very happy that Julian was able to assist you throughout your purchase with us. I will certainly share your thoughtful feedback with him! Moving forward, please do not hesitate to contact us should you need any future maintenance services performed. We would love to see you! Thanks again jnworster for taking the time to review us. Happy driving!
Best Buying Experience Ever
by R_V_C on 07/29/2015I can't say enough about our car buying experience at Mercedes-Benz of Silver Spring. Our salesman, Khalil Nuri, was professional, very knowledgeable, and most importantly he listened to what we wanted in a vehicle. There was absolutely no… pressure to buy, no pricing games or sales manager interventions, just an honest effort to make the purchase a win-win experience. And to top it all off, when we left the dealership and forgot one of our keys, Khalil realized what happened and drove it out to us. We highly recommend Mercedes-Benz of Silver Spring and especially recommend Khalil Nuri!Thank you for your earnest response R_V_C. We appreciate your feedback and will be sure to share your encouraging thoughts with Khalil Nuri and the team! If you should have any further questions or want a little more insight on your Mercedes-Benz, please dont hesitate to contact us! We would love to work with you again soon.
OUTSTANDING TEAMWORK
by snoman3 on 10/12/2014A sincere thank you to General Manager Jim Elefantis and his excellent team at Mercedes-Benz of Silver Spring. I recently purchased a pre-owned 2011 Mazda 3 from MBSS and the incredible teamwork from all facets of the dealership was… displayed. I got to meet exceptional individuals in Sales,Management,Finance and Service and they all "knocked the ball out of the park". My initial point of contact at MBSS was sales representative Tony Zelaya. From the opening handshake to the last handshake, Tony Zelaya provided "Outstanding Customer Service". For two weeks Tony demonstrated courtesy,knowledge,unparalleled professionalism and his valuable time. This Mazda 3 was the vehicle I had been searching for and the deal would not have been done without Tony Zelaya. Tony received strong management support from Pre-owned sales manager Ray Goodarzi. Ray's expertise,knowledge,valuable time and sign-off approval on a few key issues was greatly appreciated. This purchase would not have been possible without Ray. Thank you also to Inventory Manager Asher Chaudry,Finance Director Pedro Delagado and Brian Kim in Finance. To the Service department,Paint team,Auto Prep and Detailing...four words..."Perfect,Outstanding,Thank You". If you are in the market for a new car or previously owned vehicle, I highly recommend Mercedes-Benz of Silver Spring.Deceptive
by edmundo5 on 09/08/2014updated 09/15/2014Recently we travelled 250 miles one way to purchase a 2010 Subaru which was a huge dissappointment when we arrived. The car had been repainted, hood, door, fender but the salesmen continued to argue that it had not been repaired. Disgusting… transaction.Thank you for taking the time to review Mercedes-Benz of Silver Spring. We are sorry to hear about your recent experience in our Service Department. We would like the opportunity to speak with you about the situation. We take customer service very seriously and strive to meet the needs of all our customers. Please contact our General Manager, Jim Elefantis, at jelefantis@mileone.com or 301-890-7658 to discuss what we can do to make this right. Thank you for your time and hope to hear from you soon.
Tony Z Excellent Sales Consultant-Just Bought Mercedes-Benz From Him
by sullivan4 on 08/11/2014I visited 2 other local Mercedes-Benz dealerships in Washington D.C. before driving 67 miles to Mercedes-Benz of Silver Spring. On August 8, 2014, I was greeted by Tony Z who genuinely focused on my automotive requirements and budgetary… concerns. He took his time and did not pressure us at all. I was impressed with his friendliness and good nature. He really put us at ease. He drew upon all of his resources (sales management, finance etc.) to help land us in the Mercedes-Benz of our dreams and with affordable investment options. He followed-up the next day to ensure everything is OK (it was!). My impression of Tony and of Mercedes-Benz of Silver Spring is that they are invested with their customers. It's all about building that relationship that can be hard to find at other car dealerships. I feel so comfortable with Tony that I am referring my family and friends to him. I highly recommend Tony Z to all. Thank you!Completely professional
by lupusnoxnoctis on 04/28/2009The salesman and the manager were extremely professional. While negotiations took a while they were conducted extremely well and I was VERY happy with the experience. I would recommend anyone looking for a Mercedes go here first and they… will not be disappointed.A first-class experience
by canz on 12/02/2008I was looking for a 2008 ML320. I really wanted the diesel engine, but I was shopping at the end of the model year, and the dealer did not have any more. My salesman, Gordon Chertoff, really went the extra mile. He located a ML 320 at a New… Jersey dealership. Through the Mercedes-Benz dealer exchange program, Gordon was able to have the vehicle delivered to the Herb Gordon dealership here in Maryland for me to purchase. Now it gets more interesting. The vehicle arrived on a flatbed and was prepped by Herb Gorden. I purchased and took delivery of the vehicle immediately. On the drive home, I noticed a troubling vibration. The next day I reported the vibration to Mr Chertoff, who suggested that I bring the vehicle in immediately for service. I did, and the service department discovered that the tires had developed flat spots--no doubt from sitting on a lot for several months. The service department obtained authorization from MB to replace all four tires! The next day I was on the road, this time with no problems. I was very impressed with the finesse that the service department exercised when dealing with this problem. And I was also impressed with the assistance provided by Gorden, who, after the sale, went to bat for me and made sure I got the replacemet tires with no hassles. A real class act.Exceptional service and gracious attention
by janicek2 on 05/27/2011updated 05/08/2025This dealership is beautiful- on the outside and the inside! It is a special place to purchase a car. From the manager, to the sales people to the service personnel, everyone is extremely knowledeagble, caring, fair-minded and efficient. I… feel as though I can contact them at any time withy any question- and I have! I purchased a new vehicle from them in 2009 and I just purchased a certified pre-owned vehicle and both experiences were exemplary.Great Service at Mercedes Benz of Silver Spring
by Curatorsl on 07/12/2013updated 05/08/2025I have purchased 4 Mercedes Benz vehicles from MBSS and each time the service has been marvelous. The sales staff is professional and courteous and they made sure that we got the best deal possible. Ray G., Celestin L., and Desmond are… fantastic salespeople, who know the vehicles inside and out. I also want to applaud the service team. Tony W., Deondra, and the rest are a pleasure to work with and they get the job done right. I plan to continue buying cars from Mercedes Benz of Silver Spring. I don't think about going anywhere else.Good morning Curatorsl, and thank you for taking the time to review Mercedes Benz of Silver Spring! We're thrilled that our team provided you such great service, making your experience a great one. Let us know if you have any further questions or concerns about your new vehicle, we would love to help. Thanks again, have a great day!
James P, Again Thank You
by chrish78 on 02/02/2014updated 05/08/2025I acquired my second car from James and the Silver Spring team. I once again was blown away by James P's professionalism, knowledge, attention to detail and willingness to find away to get me into the car I wanted. I have found a "home"… with the Silver Spring team. Thank you!!!!An excellent dealership for car buying!
by uha on 01/01/2012updated 05/08/2025I recently bought two new MB (ML350 for myself and an E350 for my sister) at the dealership in Silver Spring, MD. Over the past few months I have visited three BMW dealers and two MB dealers in the area I must say this dealership provided… me with the best and most pleasant car-buying experience. Like everybody else, I started my research well in advance and read a number of reviews, especially Edmunds.com. Within a few hours after I initiated an RFQ online, the general manager Steve Gluck replied and sales person Mkesh Hargun took over the process. Mkesh was professional, not at all pushy and answered all my questions in honesty which put me at ease immediately. There was inevitable negotiations with Steve after test drives and a series of technical queries with Mkesh. All done via email and over the phone from the comfort of my home since I live 30 minutes away. I got both vehicles under factory invoice, well below true market value and 9.1% off MSRP as per the numbers reported by Edmunds.com and MBUSA.com websites. While I will never know to what extent the dealers are prepared to go below the factory invoice; all indications are that both cars were very decent deals. Being last week of December, I was at the very end of their annual quota-push and that apparently helps. MB financial services also provide 1.65% if you opt for auto direct payment via ACH transfer (1.9% if not) from your bank. I would give them 5 star rating and recommend 100 percent for any potential MB buyers in the area!Hello Uha, Mercedes Benz of Silver Spring would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when weve succeeded. I will be sure to share your feedback with Mkesh and the team! Thank you again for your review. [HTML removed]
Hello Uha, Mercedes Benz of Silver Spring would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when weve succeeded. I will be sure to share your feedback with Mkesh and the team! Thank you again for your review. [HTML removed]
Disappointed Potential Customer
by Expected_More on 05/06/2013updated 05/08/2025Recently, I went to test drive the small SUV. When I mentioned that the vehicle seemed bigger than the one I just test drove at another dealership, the sales person was insistent that "his" vehicle is at least the same size if not shorter… than the other vehicle. That's fine. However, he went on to tell me that the cars from the other auto dealer were over-rated. I feel like a car should sell itself and the sales person should not have to put down other manufacturers' vehicles in order to make his look better. On top of everything, not only did he take calls while we test drove the vehicle, he made it very clear to everyone that we were on the way back to the dealership (before the test drive was even complete!). Apparently, someone else was there waiting on him. As soon as we arrived, he left me with a brochure and was off to meet his other clients. The next day he followed up with an e-mail to me simply stating (incorrectly) the length of the *other* car I test drove and stating that "his" car was a few inches shorter. There were no pleasantries to the e-mail...just a (mis)statement of facts! I would never buy a car from this dealership!In response to the reviewers concerns, Mercedes-Benz of Silver Spring would like to research the customers experience further. As we take great pride in providing exceptional customer service, we would appreciate the opportunity to investigate this situation to ensure a pleasant future visit and to help properly train all of our associates. We urge the customer to please contact us at their earliest convenience. Thank you again for your feedback. Kevin Colabucci General Manager, Mercedes-Benz of Silver Spring Direct: 301-890-3030 x 27400 E-mail: kcolabucci@mileone.com
Simply Outstanding
by ChrisH78 on 11/19/2013updated 05/08/2025I don't write reviews unless I feel the service has been truly outstanding. I can heartily state that my recent purchase and lease from James P. and his team went well beyond my highest expectations. James made the entire experience truly… enjoyable and skillfully handled a tricky situation that other dealers simply did not want to tackle. All I can say is thank you to the entire Mercedes-Benz team. I look forward to a long relationship with this organization
Mercedes-Benz GLC-Class
Mercedes-Benz GLE-Class
Mercedes-Benz Sprinter
Mercedes-Benz C-Class
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Mercedes-Benz of Silver Spring is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Hi jnworster. Thank you for the encouraging review! We are delighted to hear that purchasing your new Mercedes-Benz C300 was a wonderful experience. We strive to maintain a high standard of customer satisfaction and are very happy that Julian was able to assist you throughout your purchase with us. I will certainly share your thoughtful feedback with him! Moving forward, please do not hesitate to contact us should you need any future maintenance services performed. We would love to see you! Thanks again jnworster for taking the time to review us. Happy driving!
by ilovemileone on 01/12/2016