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Mercedes-Benz of Silver Spring


3301 Briggs Chaney Rd, Silver Spring, MD 20904 (map)
Today 9:00 AM - 8:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Disappointed Potential Customer
Written by Expected_More on 05/06/2013
updated 05/08/2025

Recently, I went to test drive the small SUV. When I mentioned that the vehicle seemed bigger than the one I just test drove at another dealership, the sales person was insistent that "his" vehicle is at least the same size if not shorter than the other vehicle. That's fine. However, he went on to tell me that the cars from the other auto dealer were over-rated. I feel like a car should sell itself and the sales person should not have to put down other manufacturers' vehicles in order to make his look better. On top of everything, not only did he take calls while we test drove the vehicle, he made it very clear to everyone that we were on the way back to the dealership (before the test drive was even complete!). Apparently, someone else was there waiting on him. As soon as we arrived, he left me with a brochure and was off to meet his other clients. The next day he followed up with an e-mail to me simply stating (incorrectly) the length of the *other* car I test drove and stating that "his" car was a few inches shorter. There were no pleasantries to the e-mail...just a (mis)statement of facts! I would never buy a car from this dealership!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Not Applicable

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mileone on 05/07/2013
Dealer Response
In response to the reviewer’s concerns, Mercedes-Benz of Silver Spring would like to research the customer’s experience further. As we take great pride in providing exceptional customer service, we would appreciate the opportunity to investigate this situation to ensure a pleasant future visit and to help properly train all of our associates. We urge the customer to please contact us at their earliest convenience. Thank you again for your feedback. Kevin Colabucci General Manager, Mercedes-Benz of Silver Spring Direct: 301-890-3030 x 27400 E-mail: kcolabucci@mileone.com
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