Mercedes-Benz of Silver Spring
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Dealership Sales Review
sales Rating
Deceptive
Written byon 09/08/2014
updated 09/15/2014
Recently we travelled 250 miles one way to purchase a 2010 Subaru which was a huge dissappointment when we arrived. The car had been repainted, hood, door, fender but the salesmen continued to argue that it had not been repaired. Disgusting transaction.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
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mileone on 09/16/2014
Dealer Response
Thank you for taking the time to review Mercedes-Benz of Silver Spring. We are sorry to hear about your recent experience in our Service Department. We would like the opportunity to speak with you about the situation. We take customer service very seriously and strive to meet the needs of all our customers. Please contact our General Manager, Jim Elefantis, at jelefantis@mileone.com or 301-890-7658 to discuss what we can do to make this right. Thank you for your time and hope to hear from you soon.
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