Customer Reviews of BMW of Silver Spring
Review type:
Harold Shelby and team rocked!
Ask for Cedric
by Dante on 12/26/2021I came into BMW looking to service my X3 and ended up leaving in a Toyota RAV4. Cedric took the time to sit with me for several hours over two days, walking me through financing options step by step and showing me multiple cars that might… work better for my growing family. He was patient, personable, and really seemed to care about me finding a vehicle I could rely on for the long term.Hi Dante, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Great Car Buying Experience!
by Sherita on 12/23/2021Wonderful customer service! Very helpful in assisting with the building and purchasing of my new 2022 vehicle! I would recommend Mr. Harold Shelby to anyone in search of a great car buying experience!Hi Sherita, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Thanks again for the recommendation, and have an amazing day!
Best Experience at BMW Silver Spring, go with Nate!
by Chris on 12/19/2021Just purchased my first BMW X4 with Nate and had the best experience! He was very knowledgeable about all the features and allowed me to compare the pros and cons between my current Lexus and BMW. I’m very happy I made the switch. I would… highly recommend BMW Silver Spring and ask for Nate!Hi Chris, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Thanks again for the recommendation, and have an amazing day!
Courteously treatment of Nate Vitek
by Silva on 12/16/2021I’ve just purchased a BMW X2 with Nate Vitek at BMW of Silver Spring. He was extremely supportive and answered my hundreds questions patiently. The car was recently checked and seems to be in very good condition. Good experience!Hello Silva, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Safe travels!
Outstanding from start to sale
by Eric Green on 12/02/2021Harold Shelby was a truly outstanding BMW salesperson. From the first email exchange to when we drove off the lot with our new X5, he was friendly, helpful, patient, and resourceful. He helped us deal with a shortage of cars to test drive… (ultimately finding us a previous year model to drive) to the removal of touchscreens in new cars. He was consistently honest and thoughtful. This was my first ever experience with BMW, and Harold really impressed me and represented the BMW name extremely well. He has also followed up multiple times to make sure all things are good with my new X5. I would readily recommend him to others—he is an 11 on a 1-10 scale!Hi Eric, we're happy you found Harold to be so supportive during your experience here at BMW of Silver Spring. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Nate was Great
by Naveen on 11/29/2021Had a great time with these people. Stress-free, responsive, collaborative, and friendly. Nate was our salesperson and Gen was our finance guy. Both were exceptional and made our buying process quick and efficient. Gen was informative and… had the patience to explain the extras to us. The Loaner car representative was helpful and got the car with ease. I will recommend this dealer.Hello Naveen, we're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. We hope you continue to choose us for all your automotive needs! Take care!
Exceptional Dealership for Sales and Service
by Trashaun on 11/28/2021BMW of Silver Spring is a very nice dealership. Everyone is very professional and efficient. They are ready for you at your appointment time so your time is not wasted. Karen was my salesperson and she was GREAT!Hello, thank you for your kind review; we are happy to pass along your comments to Karen here at BMW of Silver Spring! We hope you continue to choose us for all your automotive needs! Take care!
Great time great service
by John johnston on 11/26/2021It was a pleasure to do business at BMW Silver Springs . All the Employees was welcoming and great custom service . I had a fast and easy time . And I will look forward to my next car purchase at this dealership .Hello, we are very happy to have provided you with such a positive experience! We hope you continue to choose us for all your automotive needs! Take care!
Lonnie is the man!
by A Sun on 11/25/2021I used to sell cars years ago, so I don't usually like car salespersons...lol. Lonnie however didn't try to run any crap whatsoever. Dealing with him was like hanging out with an old friend. If you want to drive something fresh and not… deal with any BS make sure you ask specifically for Lonnie!Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. We hope you continue to choose us for all your automotive needs! Take care!
Great service
by Kevin on 11/24/2021Nate Vitek was our salesperson and truly surprised me with attention to detail along with product knowledge. I have never owned a BMW and Nate fully understood and provided me with a wealth of information about the vehicle I ended up… purchasing. Nate made the entire purchasing process a pleasant experience with virtually no pressure and nothing but a positive and upbeat demeaner which allowed me to make the right decision. When I informed him I was on a tight schedule due to upcoming travel, Nate ensured all the required paperwork for buying my current car, and purchasing a new one, was ready and waiting for me on the day of the sale. Overall, Nate is an asset to the BMW of Silver Spring business, and, I was completely impressed with his technical knowledge of the vehicle I ended up purchasing. He has an uncanny ability to describe the technical aspects of a vehicle by putting it into laymen's terms, so the first-time buyer of a BMW was put at ease and had a greater understanding of the vehicle they were driving. The BMW X3 M Competition was the choice I made and have zero regrets, an outstanding vehicle. Overall, this was a great buying experience and there is no doubt that I would return to BMW of Silver Spring as long as Nate was our salesperson.Hello Kevin, we're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. We hope you continue to choose us for all your automotive needs! Take care!
Thank you Karen Hebert
by Becky H on 11/23/2021Recently bought a beautiful Range Rover Sport which had been traded in - Karen Hebert was super helpful, stayed in regular contact and offered tailored advice and support to my specific needs. When the car arrived it was spotless.… Impressive service!Cedric Price is the Man
by First time BMW Owner on 11/23/2021I had the pleasure of working with Cedric Price and I cannot say enough about how pleasant and smooth he made the process. He was extremely informative, patient and understanding. I HIGHLY recommend working with him if you are planning to… buy a BMW as he made my first time BMW buy worth the while. THANK YOU CEDRIC!!Painless process!
by Emiliana on 11/21/2021Karen at BMW of Silver Spring made the whole process of getting the car smooth and painless! My husband and I have been on the lookout for a new car for some time and also visited several other dealerships in the area. We are so glad that… we got connected with Karen at last! I felt that she genuinely cared for the customer and could appreciate her pride in what she is doing. I am very happy with the whole process and of course my new car!Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. We hope to be of service to you again! Take care!
GREAT CUSTOMER SERVICE
by Darius on 11/20/2021Client advisor, Cedric is the best! Very knowledgeable, personable, goes above and beyond for his customers. Couldn't ask for a better salesperson. I highly recommend this dealership.Hi Darius, thank you for your feedback. We're thrilled you found Cedric knowledgeable and the whole experience pleasant and easy. Thanks again for the recommendation, and have an amazing day!
BMW of Silver Spring
by Paul on 11/17/2021My experience at BMW of Silver Spring was smooth. My client advisor, Nate Vitek, was absolutely helpful with purchasing my BMW X3. He listened to our requests and made our transaction smooth. I would recommend shopping your BMW at BMW of… Silver Spring.Hi Paul, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Thanks for the recommendation, and have an amazing day!
Ask for Brittany Barrett
by Barbara C on 11/16/2021Wonderful! Brittany, our Client Advisor was very positive, helpful attentive to every detail, and made the transaction smooth. The manager, helped with questions about BMW’s Connected Driver Program and Aaron handled the financial, tag and… titling for us. All gracious, knowledgeable and hard working. We love our car and would highly recommend BMW of Silver Spring.Hi Barbara, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
Phenomenal experience
by Sf on 11/14/2021It was a fantastic experience (even during a pandemic) they were very professional. Karen Herbert is phenomenal and I would recommend them to anybody very fast process thank youHello, we appreciate you taking the time to leave us this feedback. Thanks for the recommendation, and have an amazing day!
Great Service
by DW on 11/13/2021Bought my new 330i here today. Karen Herbert was very helpful and efficient. Made the whole process easy. I have used this dealership for vehicle servicing also, and they are excellent.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Silver Spring! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Above and beyond service
by SamanthaT on 11/10/2021The BMW dealership of Mile One in Silver Spring was exceptionally well run. Everyone was welcoming, efficient, cooperative, and the buying process with pricing was transparent. Scott Sohn went above and beyond to help with my purchase and… make the process fair and easy. I’d recommend the BMW dealership to anyone looking for a new or used car.Hi Samanthat, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Thanks again for the recommendation, and have an amazing day!
Wonderful experience at BMW of Silver Spring
by JulieT on 10/30/2021After a months long car search, I was thrilled when I discovered that this dealership had recently acquired the car I wanted, and that they were willing to give me the first right to buy it. In this market that is such a meaningful thing… to do. Lonnie worked with me for months. He kept me up-to-date about when the car was going to be ready. He and his manager Iso, went to great lengths to make sure I was able to buy my dream car. Lonnie treated us like he was selling his own family the car, he took care of issues that were so important to our family. Having this car will make a huge difference to our family and we are so grateful that we were able to work with Lonnie, Iso, Gen and the dealership .Hi Juliet, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We want all our customers to feel this way when leaving our dealership!
Thank you Scott Sohn
by JB on 10/30/2021I recently bought a BMW X7 from BMW of Silver Spring. Scott Sohn was by sales representative. We did most of the negotiations online and he was very transparent about the whole process. He never pushed me towards anything and ultimately we… were able to come to a very reasonable conclusion regarding the final deal. I have had some bad experiences in my life regarding car dealerships but Scott was one of the most professional sales person I have met. I felt he would always put my interest first, knowing that it would also benefit him in the end. The pinnacle of a good salesman. When our whole family came in to the dealership for the new car, he was so kind and nice to my wife and children. He shared stories about his family also. In short, my experience with Scott was all business with high professional standards but with a human touch. I truly appreciated the whole experience.Hi, thank you for your feedback. We're thrilled you found Scott knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, BMW of Silver Spring is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
by Sandy Karon on 08/12/2025