BMW of Silver Spring

Harold Shelby was a truly outstanding BMW salesperson. From the first email exchange to when we drove off the lot with our new X5, he was friendly, helpful, patient, and resourceful. He helped us deal with a shortage of cars to test drive (ultimately finding us a previous year model to drive) to the removal of touchscreens in new cars. He was consistently honest and thoughtful. This was my first ever experience with BMW, and Harold really impressed me and represented the BMW name extremely well. He has also followed up multiple times to make sure all things are good with my new X5. I would readily recommend him to others—he is an 11 on a 1-10 scale!