Customer Reviews of BMW of Silver Spring
Review type:
Harold Shelby and team rocked!
Excellent service!
by Carmel on 08/05/2019I worked with Len to find the perfect car in my budget. When the color combo I wanted wasn't in stock, he and the manager went above and beyond to get me a better equipped model for the same price. I couldn't be happier with my new car and… dealing with Len was great!Hi, we are pleased to hear that Len was able to provide great service to you! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
2020 BMW 430I
by Bondo on 08/04/2019Scott Sohn was our salesman. He was excellent, and helped us in making a decision on our 2020 BMW 430I. We love the car.Bondo, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Make the New Car Buying Process Easy
by TheFlynnie on 08/03/2019Ms. Jackson helped me through leasing a brand new 2019 330 and went the extra mile when it came to ensuring that I was happy throughout the whole process. She was an expert on the subject at hand and had no problem explaining to me all of… the features in the new generation BMW 3 series.Thank you for your positive review. We're glad to hear that you found our team here at BMW of Silver Spring so helpful in the purchase of your new vehicle. Please let us know if you have any additional questions about services you received and thank you again for choosing BMW of Silver Spring!
Another great buying experience
by JanetB on 08/01/2019I had the pleasure of working with Karen Herbert for a second time purchase...process was seamless from start to finish. I had the idea of what I wanted and you delivered with so much more. Thank you for listening and for giving me… another wonderful experience...I love my new ride.... Julia, it was a joy to work with you.Janet, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Alejandro Schubert
by Eric on 07/29/2019I drove 4 hours from Pennsylvania to buy a car from Alejandro Schubert! I found a car that I liked online and he instantly made a great connection with me. Very fast at returning my emails and very personable to deal with! We had a little… snag with the financing part of it after I arrived, but between Alejandro and the finance manager, Julia, they got it all worked out to get me in my new car and on my way back home! Highly recommended!!Congratulations on your new vehicle, and thank you so much for your recommendation! If you have any further questions, please give us a call. We're always happy to help!
Awesome Client Advisor
by Kevin on 07/26/2019Mr. Lonnie Overby is a true professional and very knowledgeable of all BMW vehicles. From the time I entered the dealership, he was very helpful in explaining and showing me all the features that the new 2019 BMW X5 had to offer. Lonnie… looked tirelessly for the right vehicle to meet my family needs. He even recommended another BMW model for me to check out to ensure that my family's needs would be met and that we would be happy with our final purchase. But unfortunately, we were not able to find the right vehicle at this time. I look forward to working with him again in the future if our needs change.Kevin, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We want all our customers to feel this way when leaving our dealership! Safe travels!
Awesome Experience
by Reba on 07/19/2019My family and I are repeat customers at MileOne and I know that we can always depend on our sales representative Karen Herbert’s expertise to deliver the right vehicle that suits our automotive needs. Karen is very knowledgeable and… genuine. I recommend Karen because she is awesome!!!Reba, we strive for a high level of customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Awesome Sales Experience!
by KimP on 07/09/2019I’d recommend Ron Askew to a friend or family without hesitation! During a chance encounter with Ron three years ago he was personable, professional and extremely knowledgeable about BMW. That encounter underscored the reason why I opted… to visit Silver Spring BMW versus any of its competitors. The sales experience with Ron followed the same narrative. Perhaps what was most impressive was the absence of pressure. After test driving the vehicle and subsequently crunching the numbers, I opted to sleep on the information. The following morning, our dialogue picked up where it had left off…I returned to the dealership and drove off in the X2 I’d been eyeing!!Thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Silver Spring! If you have any further questions, please don't hesitate to reach out!
Easy car leasing experience
by Blake on 07/03/2019My wife and I went to lease our first car and Desirea helped to make it a smooth experience. We're very happy with our car and with the entire process.We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen, Blake. Thank you and we hope to see you again! Safe travels!
Great Experience with Andy Alexis
by BMWX42019 on 06/29/2019My wife and I had been searching for her new car, test driving many brands, and she selected the newly redesigned X4. We searched the metro area for the color combination that she desired, found it here, and contacted Andy Alexis. Andy… from start to finish is a seasoned, consummate professional, knowledgeable, timely, and authentic in providing the best customer experience. We live in Ashburn, Virginia and the drive for our family was well worth the personal care and customer experience. Allen Kim was also great handling our financing. My wife loves her new BMW and we would highly recommend BMW of Silver Spring and Andy Alexis! Andy Alexis Jr. also did an awesome job orienting us to the car!Hello, your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!
Excellent BMW Dealership
by DavidY on 06/24/2019This dealership and the people I dealt with simply provided the best car buying experience ever. Mr.Alejandro Schubert ,my client advisor went out of his way to provide the best care and service I have received anywhere in this area.… During the car ordering process, he was always available and eager to help with many issues,making sure at all times that I was 100% satisfied with all aspects of the car buying process and negotiations.Congratulations on your new vehicle! We're happy to hear our staff was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, BMW of Silver Spring
Great buying experience
by Clindsay on 06/23/2019This is the second time we have purchased a vehicle from Dave Strassman and it will definitely not be the last. On top of being extremely knowledgeable, Dave is super attentive, patient and helpful. He worked with me through the whole… process, never pressuring or rushing me and once a deal was in place he provided me with updates until the vehicle was in my possession. If you want an easy worry free buying experience I highly recommend buying from Dave Strassman.Congratulations on your new vehicle! We're happy to hear Dave was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, BMW of Silver Spring
Great Experience with Dave Strassman
by bradleyb3 on 06/22/2019My business partner and I are repeat customers of Dave Strassman. He's thoughtful, resourceful and makes the process as easy as possible. I highly recommend him and BMW of Silver Spring.Congratulations on your new vehicle! We're happy to hear Dave was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, BMW of Silver Spring
Ron Askew is Great
by DStewart on 06/21/2019Best car buying experience I've ever had, hands down. Ron Askew, the salesperson who greeted me and my husband, was courteous, professional, and easy to talk to. I went there just to return my 2016 lease and Ron worked out a deal I could… not refuse. He answered all of our questions, worked very hard and everyone we encountered there was friendly. I have used this dealership before and they deliver a very consistent service: EXCELLENCE! Thank you to Ron, Micheal and Julia for all your help; We are extremely pleased.Congratulations on your new vehicle! We're happy to hear Ron was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, BMW of Silver Spring
Love my new X2.
by Raffy on 06/18/2019Ms. Karen J Herbert and Allen Kim provide me with an excellent customer service with a broad knowledge. Definitely a unique experience. Unquestionably I will recommend both team members and the dealership to a friends and family members.Congratulations on your new vehicle! We're happy to hear Karen was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, BMW of Silver Spring
Excellent Dealership
by mikepratt99 on 06/07/2019I’ve been with this dealership for over 10 years and they’re outstanding. We had a situation that could have easily gone south but general manager Matt is an honest, stand-up guy who was quick to resolve. Ron in sales was great to work… with, not to mention Erik, Carey, and their excellent service department. I can’t say enough good things about this outfit. I highly recommend BMW of Silver Spring.We're very happy to hear our staff was able to provide you with such a positive experience! Thanks again for the recommendation, and have an amazing day!
Outstanding BMW dealership and client advisor
by AJHuang on 06/06/2019Every time my wife and I decided to buy a new BMW, we stopped by the nearest BMW dealership to where we live. Each time, after wasting 15-30 minutes we repeatedly found ourselves back in our car heading to BMW of Silver Spring, not the… closest dealership to our place. Not only BMW of Silver Spring are friendly and nice to deal with, the facility itself is nice, spacious, clean and makes you feel at home. Our most recent experience was with Desirea Jackson. Two years in a row, she helped us with our purchase. First with a new 2017 i3. She helped us from doing the research to getting the best deal you could imagine on an electric car. The second time was last fall, when she helped us buid and order the all new 2019 X5. She kept us up-to-date throghout the production process and made the whole experience stress-free. We still drive that same long distance every time for scheduled maintenance, because we get the exact same level of service. I highly recommend BMW of Silver Spring, and Desirea Jackson.We're very happy to hear Desirea was able to provide you with such positive car buying experiences! Thanks again for the recommendation. We sincerely thank you for the positive review, and look forward to seeing you again soon!
Excellent Consulting Service
by Stafford on 06/04/2019I had the privilege of working with Mr. Lonnie Overby for nearly a year, strategizing my purchase of a BMW X4 28i M Package. Lonnie looked tirelessly until he had found the right SAV at the right price. I am delighted.Stafford, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out if there's anything we can do for you. Take care.
Simply the best
by Jarron2019 on 05/19/2019Andy Alexis has a stellar reputation and was recommended by my father in law. He went above and beyond to help me navigate the process of purchasing my first car. Andy’s honest feedback and experience helped me to make all the right… decisions along the way. The end result was my dream car, a fully loaded 2019 X5 40i. Andy and the rest of the team were phenomenal to work with and I look forward working with them again in the future.Congratulations on your new vehicle! We're happy to hear Andy was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, BMW of Silver Spring
Great customer service
by Pat on 05/16/2019I worked with Alejandro and he was great to work with. I wanted to test drive the new M340ix and he found the car on the lot for me to test drive even though they were hard to come by since they only had two in stock and these were the… first two cars the dealer received two days before I showed up. He showed me all the new features on the car and let me take it for a decent drive. I was also thinking about a 2018 M3 to compare with the M340ix and even though they didn't have one, he offered to let me test drive a M4 they had in stock to use as a comparison even though I didn't take him up on the offer. He also took the time to build the car I wanted online to see how much it would be with the options I wanted. Unfortunately the car is so new so the lease terms (mainly the money factor and low lease incentives since I wasn't a current BMW owner) were not good and large discounts were hard to come by at this point. I am also looking at a comparable Mercedes and Audi and I felt that the experience with Alejandro was better even though I will likely be looking at one of these brands solely due to the lower payment.Pat, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Silver Spring! If you have any further questions, please don't hesitate to reach out!
Great Car-Buying Experience
by AndyK on 05/09/2019We just took delivery on a new BMW from BMW of Silver Spring. It was our first time in this dealership and everyone we worked with was knowledgeable, helpful and highly professional. Scott Sohn, our Client Advisor was extremely helpful in… going through our options and we were delighted to find everything we wanted on car in their inventory. Andrew Lippincott did the same for us in selecting our additional warranties, etc. and Andy Alexis Jr, took us through set up the next day. All in all, a low-stress, positive experience. Looking forward to working with the service team as wellHello, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out to us if there's anything more we can do!
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, BMW of Silver Spring is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
by Sandy Karon on 08/12/2025