Customer Reviews of BMW of Silver Spring
Review type:
Harold Shelby and team rocked!
Great service
by Daryl on 11/16/2019Alejandro started with a friendly greeting which matters to me. He displayed his knowledge of the vehicle rather than trying to convince me to buy so I felt comfortable with him as I already know the quality of BMW. He was efficient and… made the experience enjoyable.Daryl, we're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. Thank you so much for your kind review; we are happy to pass along your comments to Alejandro here at BMW of Silver Spring and recognize his hard work! We hope to be of service to you again in the future. Best wishes, BMW of Silver Spring
Sales with Ron
by Lisa on 11/16/2019Ron keeps you on your toes with good humor. Connected me with the best managers of the store. Loving my x4!Lisa, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Silver Spring. Thank you for your kind review; we are happy to pass along your comments to Ron here at BMW of Silver Spring! We hope to be of service to you again in the future. Best wishes, BMW of Silver Spring
Exceptional sales experience
by Elpi P on 10/30/2019updated 11/05/2019BMW of Silver Spring now has another loyal customer despite the hour and a half drive from Delaware. On Oct. 19th, I had reached out in search of a particular color interior/exterior for the X3 and X5 as I was unsure of which vehicle would… be best to suit my needs. Karen contacted me immediately, and was prompt on every instance where I needed more information. She not only explained the various financing/leasing options, but she took the time to even provide me with insight into the BMW Select program. During the entire process Karen was patient, professional, knowledgeable and most of all pleasant. I had spent the last 5 weeks researching different vehicles and as a result spent time with a variety of dealers in the Delaware area. Unlike my experience at other dealers, I NEVER felt that I was being pushed to make a decision, or that I was dealing with a sales person who was more concerned about the sale vs. ensuring my needs were met. Karen listened to what my needs were, and provided me with the data to help make my decision. My husband and I came up late Thursday evening, and test drove 2 vehicles to ensure we were making the right decision. By the time we verbally finalized the deal it was after the 9pm closing time. Karen, James and Allen all stayed until everything was complete which was well after 11pm. Everyone was professional and never rushed us to complete the process. On Saturday when I went to pick up the X3, Mikhail spent a few hours educating me on the features of the car. He was professional and patient as he explained the technology features no a non-millennial! Throughout the day on Saturday, Karen was receptive of what was going on to ensure I was satisfied with the condition of the car and the operation of the car’s features (as this is my first BMW). BOTTOM LINE—KAREN and all the staff that helped me during my car purchase are commended on a great job!! I have family and colleagues in the area, and I will be sure to pass the word to them about the quality of service I received last week.Hello, thank you for your support! We're happy we could help. We want all our customers to feel this way when leaving our dealership!
Best car buying experience
by PRAVAR SRIVASTAVA on 11/02/2019Wonderful Experience at this dealership . I bought x4 with help of Alejandro Schubert . All my choices he really paid attention to it . Best part was no pressure . Dealership gave me a good offer based on my situation . He personally… ensured everything is ready when I came to pickup the car . My best car buying experience so farPravar, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Safe travels!
Pre-Owned BMW X5
by Lnaron2 on 11/01/2019BMW X5. Desirea Jackson took care of every detail. She was attentive, efficient and very knowledgeable on the vehicle and the purchase process. Negotiations were relaxed and professional. Love the new vehicle. Thanks Desirea!Thank you again for taking the time to let us know how we did. We hope you have a great day! We want all our customers to feel this way when leaving our dealership! We hope to see you soon!
Amazing experience buying luxury for the first time!!!
by Amber T on 11/01/2019Great experience working with Andy and Allen! I would highly recommend this location. :) they both were absolutely wonderful!!!!Amber, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
BMW of Silver Spring is Awesome
by LDavis Severn on 10/31/2019I almost missed this experience as I was on my way to another BMW dealership and received a phone call from Mr. Ron Askew, a sales consultant from BMW Silver Spring. He simply ask to please stop by before going to my appointment with the… other dealership and that I will not be disappointed. My wife and I decided to stop by and talk with Ron. We were immediately impressed by his professionalism and knowledge about the vehicle we were interested in purchasing. Long story short, this was the best experience I've ever had in purchasing a vehicle. This is a first class dealership all the way around. Thank you Mr. Ron Askew you are awesome and will definitely recommend you to anyone looking to purchase a BMW.Thank you for your support! We're happy we could help. Please let us know if you have any additional questions about services you received and thank you again for choosing BMW of Silver Spring!
Fantastic Salesperson
by BMW4EVA on 10/30/2019I just bought my 5th BMW and I haven't had a better experience than I did with Karen Hebert at BMW of Silver Spring. She is knowledgeable and she is generous with her time. The best part is that she really listens to you and doesn't try to… sell you something you don't want or need. I really would highly recommend her to anyone looking for a pleasant car buying experience. I am looking forward to working with her again for my next purchase. Thank you, Karen, for being amazing. I love my new X4.We strive for a high level of customer satisfaction in all aspects of our dealership. Congratulations on your new vehicle! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Exceptional Service
by EB on 10/30/2019I leased a BMW X1 from Andy Alexis, Sr. I received exceptional service throughout the entire process. I highly recommend the entire team at BMW.Eb, we strive for a high level of customer satisfaction in all aspects of our dealership. Our team is available should you require any extra help.
Outstanding Dealership
by Duke on 10/30/2019I just purchased my 5th BMW from Andy Alexis at BMW of Silver Spring. Incredible support and service over the years. I recommended without hesitation.Congratulations on your new vehicle, Duke! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
New Car and Happy
by Tonia Johnson on 10/30/2019Today I leased my second BMW X4 from Ron Askew. I returned to him and this particular dealership because of his professionalism and because he was not pushy like most salespoeple. He was easy and hones to work with. Ron is classy and… down to earth. He made the expereince less stressful. I recommend him especially to those who are not expereinced with purchasing cars.Tonia, we strive for a high level of customer satisfaction in all aspects of our dealership. Our team is available should you require any extra help. We hope you continue to choose us for all your automotive needs! Take care!
Wonderful experience
by OliverAngryDog on 10/26/2019We had a great experience purchasing a new vehicle at BMW of Silver Spring. My Client Advisor, Scott Sohn, was very knowledgeable and was extremely helpful throughout the whole process. I would definitely come back next time!Thank you for your positive review. We're glad to hear that you found our team here at BMW of Silver Spring so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!
An Outstanding Client Advisor: Ms. Karen Spencer
by BIMMERLOVER4LIFE on 10/17/2019updated 10/25/2019I'm a huge BMW Lover and I had a fully loaded 550i xDrive that was getting up in miles. I decided it was time to go get another BMW. I immediately called my Service Director, Ms. Brandi Rodgers and asked her who'd she recommend in the… Sales Department? Her response was quick, Karen Spencer. I laughed, I thanked her for the referral, said my salutation to her and we hung up. Days went by and then I remember that I was supposed to call the Dealership and see if I can speak to Ms. Karen for an appointment. I called the Dealership, spoke to a really nice Lady on the phone and I asked her when or if Ms. Karen be in on Saturday (September 2019). She said that she'd be ther on Saturday, I said great and see you then. I got there on Saturday afternoon, walked in the BMW of Silver Spring Dealership, went to the Front Desk and asked to speak with Ms. Karen. They pointed to her Office, I went there straight away. I introduced myself to her and said that Ms. Brandi referred me to you. I gave her the spell of my situation, and that I need a new Car. OMG, she was so nice, and calm. She has such a sweet spirit about her. That truly helped me relax because it can get stressful and your guards are already up because you don't want to be taken advantage of. Oh, no, no, no, not with Ms. Karen. She really listens to what you say, she puts your mind at ease, she doesn't try to persuade you into a direction where you don't want to go. You know how some Client Advisor's are, they're only looking out for themselves. She's not aggressive, or tries to cut you off when you're talking, she's patience and her professionalism speaks volumes. When it was all said and done, I couldn't get the Car I wanted per THAT sales manager lady. I thought to myself fine, she's not the Christ. I told Ms. Karen I've had BIMMER's before, why is she being so difficult? No worries, God already worked it out, and she DOESN'T have the final say, He does. Karen said she will keep looking for me and get back with me when one becomes available. Weeks went by and Karen called me about a Car, I told her I wasn't interested into that one. Thanks for looking out for me but no Ma'am, I don't want to go with my main features in the Car that I won't live without. She understood and knew already that I wouldn't like that one. At least she called me like she said she would and tell me about a Car that came close to what I wanted in my new Car. I think it was a few days later Karen called me and left me a voicemail. She said to call her asap because she found a Car that I would love. She's holding it for me and that I need to come see this Car now. I laughed so hard when I heard her voicemail. After I heard her message, I called her. She picked up and told me to get there now. We both laughed, I said really? She said yes, I'm going to absolutely love it. Karen said it doesn't have all the features I want but it has the majority. I said I literally just left the Gym, she said for me to come now. I said ok, I'm on my way. I got there, and yes I ABSOLUTELY love that Car. It was already approved by the Sales Manager (Mr. James). I said really already, we both laughed. I test drove it and it drives wonderfully and the new features are awesome. It looks absolutely beautiful. I said ok, lets go talk to Mr. James so I can thank him for finding and approving the Car for me (he's absolutely wonderful, I highly recommend him!). Then she took me to Mr. Andrew in Finance (I highly recommend) I met Mr. James and we went through the everything together. Came to a bottom line that I was comfortable with and signed on the bottom line. I walked away with a great deal, and a beautiful new 2019!! Ms. Karen Spencer thank you so much for everything, your due diligence, and for putting the customer first! Happy Sales to you Pretty Lady & God Bless You Royally!!Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve. We hope to see you again soon!
Excellent Experience at BMW of Silver Spring
by Stacey from Richmond on 10/23/2019We drove from Richmond because of the sales staff at this dealership. They worked with us to get us into an X7 which we did not think was going to be possible. The sales and finance department made buying a car from another market very… easy!Stacey, we strive for a high level of customer satisfaction in all aspects of our dealership. Thank you so much for choosing BMW of Silver Spring as your first choice for service! We hope to be of service to you again! Take care!
Purchase experience
by Katterine Rodriguez on 10/22/2019I had a great experience. I was helped by an excellent professional Andy Alexis who made sure I pick the best option.Katterine, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Excellent used BMW & Reasonable Price
by Bebee on 10/21/2019Clean car, reasonable price (below market price), fast sale process and no pressure, and Excellent customer service!!! Andy Alexis an excellent salesperson and customer service. He showed me every little details about the car even after the… sale was finalized, which I had never experienced with any of previous purchases (new and used). Keep up the good job! I would like to suggest to Andy's manager, please don't t let him go and give him a month paid vacation in Hawaii, a new car, and 2 tickets to his favorite concert!!!!Bebee, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen, Bebee. Thank you and we hope to see you again! We hope you continue to choose us for all your automotive needs! Take care!
Excellent Service at BMW of Silver Spring
by Eleanor on 10/18/2019I had a hassle-free experience with Client Advisor, Scott Sohn, of BMW of Silver Spring. Scott was easy to work with and he was extremely knowledgeable about BMW’s offerings, especially the BMW X3.Eleanor, thank you for your positive review. We're glad to hear that you found our team here at BMW of Silver Spring so helpful. Our team is available should you require any extra help. Safe travels!
Fantastic Experience
by Areaya Abebe on 10/16/2019To anyone considering purchasing a BMW I would recommend BMW of Silver Spring. I live in Rockville and we to BMW of Rockville and was very disappointed with the lack of attentiveness and professionalism. I soon found out I was one of many… who started there and ended up in Silver Spring. I worked with Ron Askew who was fair, straightforward and honest. He and his manager John whose candor I very much appreciated were excellent and I am truthful a rough critic. I will definitely be a loyal customer at MileOne in Wil we Spring!Areaya, thank you for your positive review. We're glad to hear that you found our team here at BMW of Silver Spring so helpful. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Excellent experience buying my first BMW
by vm on 10/13/2019I walked in to this dealership after test driving a few other cars and was coming in already prepared to have to deal with another aggressive manager who'd be trying to shove that car down my throat. What a pleasant surprise it was then to… walk into BMW of Silver Spring and be greeted by Karen! She was friendly, knowledgable, accommodating, and just easy-going. We drove the car, I told her I loved it, and when we came back she immediately gave me an outline of what turned out to be a very good deal. She didn't try to shove it down my throat, didn't try to sell it to me on the spot. She just said, this is the deal we can give you, it's great, feel free to study it and get back to me. This is exactly what I did and two days later I was a happy owner of my first BMW. The deal was indeed great, they gave it to me themselves, no haggling. Granted, it was the last car on the lot of that year's model, so they obviously wanted to get rid of it, but still Karen made the experience easy and pleasant. It was also easy to communicate with her between the test drive and the purchase, and we did most of it over email, so I basically only had to come in and sign the papers. Fast and efficient. Definitely recommend this dealership and Karen specifically. Also, a couple of words about Julia Plummer who did the paperwork. She's very nice and friendly and at the same time efficient and professional. She made the experience of purchasing the car into a friendly conversation while completing all the paperwork quickly so I was on my way ~30 min after walking into her office. Excellent experience overall.Excellent experience purchasing a car
by Mofei Chen on 10/02/2019updated 10/07/2019I purchased a used vehicle from the dealership with Scott Sohn’s help. He was cool and professional. He gave me valuable suggestions and was always responsive. I would highly recommend Scott to anyone.Thanks for the positive feedback and recommendation! If you have any further questions, please give us a call. We're always happy to help!
BMW : from start to finish
by Rroseaustin on 10/01/2019After shopping at all the major car brands, I feel with BMW, I got everything that I wanted: class, price, expertise, style, and customer service. From start to finish, they made the process easy and professional and at the end, I end up… with a terrific car !Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, BMW of Silver Spring is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
by Sandy Karon on 08/12/2025