BMW of Silver Spring

I walked in to this dealership after test driving a few other cars and was coming in already prepared to have to deal with another aggressive manager who'd be trying to shove that car down my throat. What a pleasant surprise it was then to walk into BMW of Silver Spring and be greeted by Karen! She was friendly, knowledgable, accommodating, and just easy-going. We drove the car, I told her I loved it, and when we came back she immediately gave me an outline of what turned out to be a very good deal. She didn't try to shove it down my throat, didn't try to sell it to me on the spot. She just said, this is the deal we can give you, it's great, feel free to study it and get back to me. This is exactly what I did and two days later I was a happy owner of my first BMW. The deal was indeed great, they gave it to me themselves, no haggling. Granted, it was the last car on the lot of that year's model, so they obviously wanted to get rid of it, but still Karen made the experience easy and pleasant. It was also easy to communicate with her between the test drive and the purchase, and we did most of it over email, so I basically only had to come in and sign the papers. Fast and efficient. Definitely recommend this dealership and Karen specifically. Also, a couple of words about Julia Plummer who did the paperwork. She's very nice and friendly and at the same time efficient and professional. She made the experience of purchasing the car into a friendly conversation while completing all the paperwork quickly so I was on my way ~30 min after walking into her office. Excellent experience overall.