AutoNation Buick GMC Laurel
Customer Reviews of AutoNation Buick GMC Laurel
Review type:
Elockhar913@yahoo.com
Elockhar913@yahoo.com
by E Lockhart on 12/04/2023Great and quick service.Hi, we are delighted to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Mrs. M
by Well Pleased on 11/14/2023I am very pleased with the my recent service experience at AutoNation. My service advisor, Moises was extremely thorough, knowledgeable and pleasant throughout the process from check in to check out. The inspection revealed that we needed… additional work done and that it would take a few more hours to complete. Moises thoroughly explained what needed to be done and the cost for the repairs in a way that I understood and felt assured that the work would be done correctly and timely. He is the best advisor at AutoNation! This my second time being assigned to him we will only take our vehicle to AutoNation for future repairs and services thanks to Moises and their other competent staff! Thanks to all.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Great service
by Wayne 227 on 10/18/2023My experience with AutoNation service was great. The service tech Anthony was courteous, knowledgeable and helped with planning future service needs. Work was done on time, when promised.Hi Wayne, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk. Safe travels!
My car is hesitating
by MS. CONSUMER on 09/28/2023I had an 8:30am appointment. I was the last person to leave the dealership at 2:45pm (they close at 3). I only needed a battery but the parts company never delivered the brand new battery so the team had to pull a battery from a new… Encore and replace my battery with bad cell. I never recieved a service receipt or a warranty; but I guess I wouldnt. What bothers me - no receipt to show the service although I was promised an email receipt. What i appreciate - my service team tried to make right the wrong that they had no control over (stupid parts supplier).Satisfied Customer
by 2021Enclave on 08/23/2023I scheduled my appointment, on line and requested to get a call back to verify what scheduled service this would be for. I promptly received a call back from Keisha, the service technician who explained it was only an oil change and… multipoint inspection with tire rotation.Hi, thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
Auto Service
by Earnestj8 on 08/11/2023I had a pleasant experience yesterday. I made the appointment and brought the car to the shop. My intake was with Takesha Porter. Upon pickup, she explained the bill with me welcomed me back next service time. Great experience and service… was good.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
MAINTENANCE CHECK
by Gloriaharley on 07/31/2023Very courteous. I did not haave to wait very long—which is a great improvement.Hi, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Great team!
by Pat on 06/29/2023The team at AutoNation Buick GMC Laurel were fantastic all around. I would definitely recommend this dealership to family and friends. If you’re even considering purchasing a new or used vehicle stop by and at least let the team there… answer any questions you have!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Buick GMC Laurel and we hope to be of service again in the future.
Not a great first visit.
by dcderek1 on 06/27/2023I brought my car in on a Tuesday...and heard nothing. I called them on a Saturday to get an update and left a message. I called back Monday and was on hold for an hour before I heard anything back. So it was a total of 7 days, 3 phone… calls and about 80 minutes on hold before I heard ANYTHING about my air conditioner and rear door issue. The tech I worked with originally never contacted me. The new tech I spoke to was polite, helpful and understanding. I will go back and give them another chance, as I know not every place is perfect 100% of the time.Hi, we are deeply disappointed by your experience at AutoNation Buick GMC Laurel. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (301) 263-6380 to discuss what we can do to help.
Great dealership
by jpark21234 on 06/16/2023Got an awesome discout, they lowered my apr to 13%We are pleased to hear you had such a positive experience with us! Drive safe, and we'll see you on the road.
Service Technician
by JDButler on 05/10/2023Edmund was very professional and exhibited excellent customer service.Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Cracked Rim
by Ann Zim on 04/24/2023I called the dealership and explained that I had a cracked rim which was causing a slow leak in my tire. They said to bring it in and they would diagnose the problem. The tire store that first looked at it said that it should be covered… under warranty because the rim was obviously defective (the crack was on a seam) and just over 2 years old. The service department called after about 1 1/2 hours to say that yes the rim was cracked and no it was not covered under warranty deeming it a road hazard condition. They also said that the car was not safe to drive, they did not have another rim to fix the problem and they did not have a loaner car available. If I wanted to speak to someone else about the issue, I needed to go through sales. On the way back to the service department, I stopped and asked our salesman, Darryl Reid, to accompany me to the service department. I have a long standing relationship with Mr. Reid and he is always professional and eager to assist me. Once we got to the service department, they said that I could take the car. I'm not sure why they changed their mind and let me take the car home. It wasn't that they did anything wrong, it was that they didn't do anything to help me. I left feeling very frustrated and disappointed. This is my favorite dealership. I have bought three cars from them and never had a problem with the service department. This experience was mediocre and I expected better of them.Hi Ann, we are deeply disappointed by your experience at AutoNation Buick GMC Laurel. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (301) 263-6380 to discuss what we can do to help.
Charged a different amount
by kmass72 on 04/24/2023I was quoted an amount a week before. When I finally got my vehicle a week later, the bill was $700 more.Hi, thank you for taking the time to share your feedback with us. If you are willing, please call our General Manager at (301) 263-6380 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Auto Nation Great Service.
by Gjjgarcia on 04/06/2023Service on my Buick was performed at the highest standards.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Sarah's car on 03/13/2023My service was completed less than one hour.Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Car extended warranty service.
by PSterling on 03/11/2023Awesome service. Respectful of my car issues and handled everything very professional. Very accommodating in handling the issue of living so far away with transportation to drop off and pick up my car when finished.Hi, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
David R Smith
by DavidRS on 02/10/2023The service was terrific. My service consultant (Demetri) is wonderful. Very professional and detail oriented.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
I will once again sing the praises of my service consultant. He has taken care of my car in the last two service calls. He is terrific. David
Great customer service. Long wait.
by Iris Coleman on 01/28/2023Came to get my car serviced and customer service was helpful and attentive. Could've done better on the wait times but overall service was good.Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Repairs
by Alan Caston on 01/04/2023Good customer service when you can reach someone. It was very difficult to get ahold of Demitri no matter if it was by phone or email. Great customer service hinges on communication. Also when you give a customer their vehicle back… cleaning it off is a good idea. I got mine back with dirty, mud and smeared hand prints all over the hood.Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Oil change and tire rotation
by Service on 12/21/2022The experience was positive. I was treated professionally and the work was timely.Hi, we are pleased to hear you had such a positive experience with us. If you need more help, our team is available to talk -- safe travels!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, we are delighted to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Nora Sutter on 12/06/2023