AutoNation Buick GMC Laurel
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Dealership Service Review
service Rating
My car is hesitating
Written byon 09/28/2023
I had an 8:30am appointment. I was the last person to leave the dealership at 2:45pm (they close at 3). I only needed a battery but the parts company never delivered the brand new battery so the team had to pull a battery from a new Encore and replace my battery with bad cell. I never recieved a service receipt or a warranty; but I guess I wouldnt. What bothers me - no receipt to show the service although I was promised an email receipt. What i appreciate - my service team tried to make right the wrong that they had no control over (stupid parts supplier).
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes