AutoNation Buick GMC Laurel

I called the dealership and explained that I had a cracked rim which was causing a slow leak in my tire. They said to bring it in and they would diagnose the problem. The tire store that first looked at it said that it should be covered under warranty because the rim was obviously defective (the crack was on a seam) and just over 2 years old. The service department called after about 1 1/2 hours to say that yes the rim was cracked and no it was not covered under warranty deeming it a road hazard condition. They also said that the car was not safe to drive, they did not have another rim to fix the problem and they did not have a loaner car available. If I wanted to speak to someone else about the issue, I needed to go through sales. On the way back to the service department, I stopped and asked our salesman, Darryl Reid, to accompany me to the service department. I have a long standing relationship with Mr. Reid and he is always professional and eager to assist me. Once we got to the service department, they said that I could take the car. I'm not sure why they changed their mind and let me take the car home. It wasn't that they did anything wrong, it was that they didn't do anything to help me. I left feeling very frustrated and disappointed. This is my favorite dealership. I have bought three cars from them and never had a problem with the service department. This experience was mediocre and I expected better of them.