AutoNation Buick GMC Laurel
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Dealership Service Review
service Rating
Not a great first visit.
Written byon 06/27/2023
I brought my car in on a Tuesday...and heard nothing. I called them on a Saturday to get an update and left a message. I called back Monday and was on hold for an hour before I heard anything back. So it was a total of 7 days, 3 phone calls and about 80 minutes on hold before I heard ANYTHING about my air conditioner and rear door issue. The tech I worked with originally never contacted me. The new tech I spoke to was polite, helpful and understanding. I will go back and give them another chance, as I know not every place is perfect 100% of the time.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Stephanie Mavis on 06/30/2023
Dealer Response
Hi, we are deeply disappointed by your experience at AutoNation Buick GMC Laurel. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (301) 263-6380 to discuss what we can do to help.
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